:root {
  color-scheme: dark;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  --bg: #111315;
  --surface: #191c1f;
  --surface-raised: #202428;
  --surface-muted: #15181a;
  --border: #343a40;
  --border-strong: #4a5158;
  --text: #f1f3f4;
  --text-muted: #a8b0b7;
  --text-soft: #7f8991;
  --accent: #4aa8ff;
  --accent-hover: #82c3ff;
  --accent-strong: #0067b1;
  --accent-action-hover: #00538f;
  --accent-soft: #102b40;
  --link: #8dc7ff;
  --green: #45b97c;
  --green-soft: #153126;
  --amber: #e2a93b;
  --amber-soft: #352a14;
  --danger: #ef6268;
  --danger-soft: #391a1d;
  --focus: #75bbff;
  --customer: #66c49a;
  --customer-soft: #142b24;
  --engineer-soft: #10283c;
  --internal-soft: #302817;
  --shadow: rgba(0, 0, 0, 0.25);
}

:root[data-theme="light"] {
  color-scheme: light;
  --bg: #eef1f3;
  --surface: #ffffff;
  --surface-raised: #f7f8f9;
  --surface-muted: #f1f3f4;
  --border: #d4d9dd;
  --border-strong: #b8c0c6;
  --text: #171a1c;
  --text-muted: #59636b;
  --text-soft: #747e86;
  --accent: #0067b1;
  --accent-hover: #004f89;
  --accent-strong: #005a9c;
  --accent-action-hover: #00487d;
  --accent-soft: #e3f2fd;
  --link: #005c9f;
  --green: #187747;
  --green-soft: #e1f3e9;
  --amber: #9a6500;
  --amber-soft: #fff1cf;
  --danger: #b62229;
  --danger-soft: #f9e3e4;
  --focus: #0067b1;
  --customer: #187747;
  --customer-soft: #e6f4ec;
  --engineer-soft: #e8f3fb;
  --internal-soft: #fff2d8;
  --shadow: rgba(32, 41, 48, 0.08);
}

* {
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

body {
  min-width: 320px;
  margin: 0;
  background: var(--bg);
  color: var(--text);
}

a {
  color: var(--link);
  text-underline-offset: 3px;
}

a:hover {
  color: var(--accent-hover);
}

button,
input,
select,
textarea {
  font: inherit;
}

button,
a {
  -webkit-tap-highlight-color: transparent;
}

button:focus-visible,
a:focus-visible,
input:focus-visible,
select:focus-visible,
textarea:focus-visible {
  outline: 2px solid var(--focus);
  outline-offset: 3px;
}

.shell {
  width: min(1240px, calc(100% - 40px));
  margin: 0 auto;
  padding: 32px 0 44px;
}

.page-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  margin-bottom: 22px;
}

.brand-lockup,
.header-actions,
.sync-title,
.ticket-heading,
.ticket-meta,
.ticket-actions,
.sync-footer {
  display: flex;
  align-items: center;
}

.brand-lockup {
  gap: 14px;
  min-width: 0;
}

.brand-mark {
  width: 5px;
  height: 46px;
  flex: 0 0 auto;
  background: var(--accent);
}

.header-actions {
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 9px;
}

.eyebrow {
  margin: 0 0 5px;
  color: var(--text-muted);
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: uppercase;
}

h1,
h2,
h3 {
  margin: 0;
  letter-spacing: 0;
}

h1 {
  font-size: 1.9rem;
  line-height: 1.15;
}

h2 {
  font-size: 1.08rem;
  line-height: 1.3;
}

h3 {
  font-size: 0.98rem;
  line-height: 1.35;
}

p,
li {
  line-height: 1.55;
}

p {
  margin: 0;
  color: var(--text-muted);
}

.status-pill,
.connection-state,
.queue-count,
.quality-badge,
.conversation-pill,
.confidence {
  display: inline-flex;
  align-items: center;
  min-height: 34px;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  padding: 7px 10px;
  color: var(--text-muted);
  font-size: 0.78rem;
  font-weight: 750;
  line-height: 1;
  text-decoration: none;
  white-space: nowrap;
}

.read-only-pill {
  border-color: var(--green);
  color: var(--green);
}

.theme-switch {
  display: inline-grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  overflow: hidden;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface);
}

.theme-switch button {
  min-width: 62px;
  min-height: 34px;
  border: 0;
  border-right: 1px solid var(--border-strong);
  background: transparent;
  padding: 7px 10px;
  color: var(--text-muted);
  font-size: 0.78rem;
  font-weight: 750;
  cursor: pointer;
}

.theme-switch button:last-child {
  border-right: 0;
}

.theme-switch button[aria-pressed="true"] {
  background: var(--accent-strong);
  color: #ffffff;
}

.theme-switch button:hover {
  color: var(--text);
}

.panel,
.sync-console {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--surface);
  box-shadow: 0 8px 24px var(--shadow);
}

.panel {
  padding: 22px;
}

.wide {
  margin-top: 18px;
}

.sync-console {
  position: relative;
  overflow: hidden;
  padding: 20px 22px 14px;
  border-left-width: 4px;
  border-left-color: var(--green);
}

.sync-console.is-running {
  border-left-color: var(--green);
}

.sync-console.is-warning {
  border-left-color: var(--amber);
}

.sync-console.is-error {
  border-left-color: var(--danger);
}

.sync-console-header,
.section-heading,
.conversation-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
}

.sync-console-header {
  align-items: center;
  list-style: none;
  cursor: pointer;
}

.sync-console-header::-webkit-details-marker,
.workspace-summary::-webkit-details-marker {
  display: none;
}

.sync-summary-meta,
.codex-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 9px;
}

.sync-details-label,
.workspace-summary > span {
  color: var(--accent-hover);
  font-size: 0.78rem;
  font-weight: 750;
}

.sync-console-body {
  margin-top: 18px;
  border-top: 1px solid var(--border);
  padding-top: 16px;
}

.sync-console .sync-message {
  margin: 4px 0 0;
  font-size: 0.82rem;
}

.sync-title {
  gap: 11px;
}

.live-dot {
  width: 10px;
  height: 10px;
  flex: 0 0 auto;
  border-radius: 50%;
  background: var(--green);
  box-shadow: 0 0 0 5px var(--green-soft);
}

.is-warning .live-dot {
  background: var(--amber);
  box-shadow: 0 0 0 5px var(--amber-soft);
}

.is-error .live-dot {
  background: var(--danger);
  box-shadow: 0 0 0 5px var(--danger-soft);
}

.sync-console.is-running .live-dot {
  animation: live-pulse 1.8s ease-in-out infinite;
}

@keyframes live-pulse {
  50% {
    opacity: 0.45;
  }
}

.connection-state {
  min-height: 30px;
  padding: 6px 9px;
}

.connection-state.is-connected {
  border-color: var(--green);
  color: var(--green);
}

.connection-state.is-connecting {
  border-color: var(--amber);
  color: var(--amber);
}

.connection-state.is-disconnected {
  border-color: var(--danger);
  color: var(--danger);
}

.sync-message {
  margin: 14px 0 18px 21px;
}

.sync-progress-grid,
.sync-policy-grid,
.sync-counter-grid,
.metrics-grid {
  display: grid;
  gap: 1px;
  overflow: hidden;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--border);
}

.sync-progress-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.sync-policy-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 12px;
}

.sync-policy-grid > div {
  min-width: 0;
  border-left: 2px solid var(--border-strong);
  padding: 2px 10px;
}

.sync-policy-grid span,
.sync-policy-grid strong {
  display: block;
}

.sync-policy-grid span {
  margin-bottom: 4px;
  color: var(--text-soft);
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
}

.sync-policy-grid strong {
  overflow: hidden;
  color: var(--text-muted);
  font-size: 0.82rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sync-counter-grid {
  grid-template-columns: repeat(7, minmax(0, 1fr));
  margin-top: 10px;
}

.sync-progress-grid > div,
.sync-counter-grid > div,
.metrics-grid > div {
  min-width: 0;
  background: var(--surface-muted);
  padding: 12px 14px;
}

.sync-progress-grid span,
.sync-counter-grid span,
.metrics-grid span {
  display: block;
  margin-bottom: 5px;
  color: var(--text-soft);
  font-size: 0.73rem;
  font-weight: 700;
  text-transform: uppercase;
}

.sync-progress-grid strong,
.sync-counter-grid strong,
.metrics-grid strong {
  display: block;
  overflow: hidden;
  color: var(--text);
  font-size: 0.93rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sync-counter-grid strong,
.metrics-grid strong {
  font-size: 1.2rem;
  font-variant-numeric: tabular-nums;
}

.sync-footer {
  justify-content: space-between;
  gap: 16px;
  margin-top: 12px;
  color: var(--text-soft);
  font-size: 0.75rem;
}

.sync-footer strong {
  color: var(--text-muted);
  font-weight: 700;
}

.section-heading {
  margin-bottom: 18px;
}

.section-heading.compact {
  align-items: center;
}

.section-heading h2,
.section-heading h3 {
  margin-bottom: 5px;
}

.queue-count {
  border-color: var(--border);
  background: var(--surface-muted);
}

.queue-count strong {
  margin-right: 5px;
  color: var(--text);
  font-variant-numeric: tabular-nums;
}

.queue-controls {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 16px;
  border-top: 1px solid var(--border);
  padding-top: 16px;
}

.queue-scope {
  display: inline-flex;
  overflow: hidden;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface-muted);
}

.queue-scope button {
  min-height: 36px;
  border: 0;
  border-right: 1px solid var(--border-strong);
  border-radius: 0;
  background: transparent;
  padding: 8px 13px;
  color: var(--text-muted);
  font-size: 0.78rem;
}

.queue-scope button:last-child {
  border-right: 0;
}

.queue-scope button:hover,
.queue-scope button[aria-pressed="true"] {
  background: var(--accent-strong);
  color: #ffffff;
}

.queue-scope button span {
  margin-left: 4px;
  font-variant-numeric: tabular-nums;
  opacity: 0.8;
}

.queue-sort-control {
  display: grid;
  gap: 5px;
  min-width: min(100%, 250px);
  color: var(--text-soft);
  font-size: 0.7rem;
  font-weight: 750;
  text-transform: uppercase;
}

.queue-sort-control select {
  min-height: 36px;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 7px 32px 7px 10px;
  color: var(--text);
  font: inherit;
  font-size: 0.78rem;
  text-transform: none;
}

.active-ticket-list,
.result-list,
.conversation-list {
  margin: 0;
  padding: 0;
  list-style: none;
}

.active-ticket-list {
  display: grid;
  border-top: 1px solid var(--border);
}

.ticket-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 20px;
  align-items: center;
  min-height: 82px;
  padding: 15px 2px;
  border-bottom: 1px solid var(--border);
}

.ticket-row:last-child {
  border-bottom: 0;
}

.ticket-main {
  min-width: 0;
}

.ticket-heading {
  flex-wrap: wrap;
  gap: 8px;
}

.ticket-heading > a {
  overflow: hidden;
  color: var(--text);
  font-weight: 760;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-meta {
  flex-wrap: wrap;
  gap: 7px 16px;
  margin-top: 7px;
  color: var(--text-soft);
  font-size: 0.82rem;
}

.ticket-meta span + span {
  position: relative;
}

.ticket-meta span + span::before {
  position: absolute;
  left: -10px;
  color: var(--border-strong);
  content: "|";
}

.ticket-actions {
  gap: 8px;
}

.ticket-actions a {
  min-height: 34px;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  padding: 8px 10px;
  color: var(--text-muted);
  font-size: 0.78rem;
  font-weight: 700;
  line-height: 1;
  text-decoration: none;
}

.ticket-actions a:first-child {
  border-color: var(--accent);
  color: var(--text);
}

.workspace-launch,
.ticket-actions a.workspace-launch {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 36px;
  border: 1px solid var(--accent-strong);
  border-radius: 6px;
  background: var(--accent-strong);
  padding: 8px 12px;
  color: #ffffff;
  font-size: 0.8rem;
  font-weight: 780;
  line-height: 1;
  text-decoration: none;
  white-space: nowrap;
}

.workspace-launch:hover,
.ticket-actions a.workspace-launch:hover {
  border-color: var(--accent);
  background: var(--accent-action-hover);
  color: #ffffff;
}

.ticket-actions a:hover {
  border-color: var(--accent-hover);
  color: var(--accent-hover);
}

.quality-badge {
  min-height: 24px;
  padding: 5px 7px;
  font-size: 0.68rem;
  text-transform: uppercase;
}

.quality-badge.is-ready {
  border-color: var(--green);
  color: var(--green);
}

.quality-badge.is-noise {
  border-color: var(--amber);
  color: var(--amber);
}

.empty-state {
  padding: 24px 2px;
  color: var(--text-muted);
}

.search-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: end;
}

textarea {
  width: 100%;
  min-height: 94px;
  resize: vertical;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 12px 13px;
  color: var(--text);
}

textarea::placeholder {
  color: var(--text-soft);
}

button {
  min-height: 40px;
  justify-self: start;
  border: 1px solid var(--accent-strong);
  border-radius: 6px;
  background: var(--accent-strong);
  padding: 9px 14px;
  color: #ffffff;
  font-weight: 760;
  cursor: pointer;
}

button:hover {
  border-color: var(--accent-action-hover);
  background: var(--accent-action-hover);
}

.secondary-button,
figcaption button {
  min-height: 34px;
  border-color: var(--border-strong);
  background: var(--surface-raised);
  padding: 7px 10px;
  color: var(--text);
  font-size: 0.82rem;
}

.secondary-button:hover,
figcaption button:hover {
  border-color: var(--accent);
  background: var(--surface-raised);
  color: var(--accent-hover);
}

.search-meta,
.result-meta,
.attachment-note {
  color: var(--text-soft);
  font-size: 0.82rem;
}

.search-meta {
  margin-top: 16px;
}

.workspace-disclosure {
  padding: 0;
}

.workspace-summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  list-style: none;
  padding: 20px 22px;
  cursor: pointer;
}

.workspace-disclosure[open] .workspace-summary {
  border-bottom: 1px solid var(--border);
}

.workspace-disclosure-body {
  padding: 20px 22px 22px;
}

.workspace-disclosure-body > .section-heading:first-child {
  margin-top: 0;
}

.draft-panel {
  margin-top: 18px;
  border: 1px solid var(--border);
  border-left: 3px solid var(--accent);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 16px;
}

.note-draft,
.debug-text {
  overflow-x: auto;
  white-space: pre-wrap;
  word-break: break-word;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 14px;
  color: var(--text);
  font: 0.88rem/1.55 ui-monospace, SFMono-Regular, Consolas, "Liberation Mono", monospace;
}

.note-draft {
  margin: 0 0 12px;
}

.draft-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 18px;
}

.draft-actions form {
  margin: 0;
}

.codex-workspace {
  border-top: 3px solid var(--accent);
}

.codex-summary {
  max-width: 78ch;
  margin-bottom: 18px;
}

.results-grid,
.grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
}

.results-grid {
  margin-top: 20px;
}

.result-list,
.conversation-list {
  display: grid;
  gap: 12px;
}

.result-list li,
.conversation-list li {
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 14px;
}

.result-title {
  font-weight: 780;
}

.result-title a {
  color: var(--text);
}

.result-meta {
  margin: 5px 0 8px;
}

.result-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin: 0 0 8px;
  font-size: 0.82rem;
}

.snippet {
  margin-top: 8px;
  border-left: 3px solid var(--border-strong);
  background: var(--surface-raised);
  padding: 10px 12px;
  color: var(--text-muted);
}

.metrics-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.metrics-grid > div {
  min-height: 86px;
}

.metrics-grid strong {
  font-size: 1.5rem;
}

dl {
  display: grid;
  gap: 10px;
  margin: 0 0 16px;
}

dl div {
  display: grid;
  grid-template-columns: minmax(115px, 0.38fr) minmax(0, 1fr);
  gap: 14px;
}

dt {
  color: var(--text-soft);
  font-weight: 700;
}

dd {
  min-width: 0;
  margin: 0;
  overflow-wrap: anywhere;
}

.freshness-list {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px 22px;
  margin: 16px 0 0;
}

.freshness-list div {
  grid-template-columns: auto minmax(0, 1fr);
}

.system-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  margin-top: 18px;
}

.system-grid .panel {
  box-shadow: none;
}

.system-grid h2 {
  margin-bottom: 16px;
}

.safety-strip {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  margin-top: 18px;
  border-top: 1px solid var(--border);
  padding: 16px 2px 0;
  color: var(--text-muted);
  font-size: 0.82rem;
}

.safety-strip strong {
  color: var(--green);
  white-space: nowrap;
}

.confidence {
  text-transform: uppercase;
}

.confidence-high {
  border-color: var(--green);
  background: var(--green-soft);
  color: var(--green);
}

.confidence-medium {
  border-color: var(--amber);
  background: var(--amber-soft);
  color: var(--amber);
}

.confidence-low {
  border-color: var(--danger);
  background: var(--danger-soft);
  color: var(--danger);
}

.metadata-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px 24px;
}

.conversation-header {
  align-items: center;
  margin-bottom: 10px;
}

.conversation-pill {
  min-height: 26px;
  padding: 5px 7px;
  font-size: 0.68rem;
  text-transform: uppercase;
}

.conversation-pill.private {
  border-color: var(--amber);
  color: var(--amber);
}

.attachment-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
  gap: 12px;
  margin-top: 14px;
}

figure {
  overflow: hidden;
  margin: 0;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--surface-muted);
}

figure img {
  display: block;
  width: 100%;
  height: auto;
  background: #ffffff;
}

figcaption {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 10px;
  color: var(--text-soft);
  font-size: 0.78rem;
  overflow-wrap: anywhere;
}

figcaption span {
  min-width: 0;
}

.attachment-note {
  margin-top: 10px;
}

.quality-warning {
  border-left: 3px solid var(--amber);
  background: var(--amber-soft);
  padding: 12px 14px;
  color: var(--amber);
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  clip-path: inset(50%);
}

/* Ticket workspace */
.ticket-shell {
  width: min(1380px, calc(100% - 40px));
}

.ticket-page-header {
  margin-bottom: 18px;
}

.ticket-overview {
  border-top: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
  padding: 24px 0 18px;
}

.ticket-overview-main {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 24px;
}

.ticket-subject {
  max-width: 900px;
  margin-top: 10px;
  font-size: 1.85rem;
  line-height: 1.2;
}

.ticket-state-line,
.term-list,
.evidence-card-topline,
.message-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 7px;
}

.state-chip {
  border: 1px solid var(--border-strong);
  border-radius: 5px;
  padding: 5px 8px;
  color: var(--text-muted);
  font-size: 0.72rem;
  font-weight: 750;
}

.state-chip-active {
  border-color: var(--accent);
  background: var(--accent-soft);
  color: var(--accent-hover);
}

.ticket-facts {
  display: grid;
  grid-template-columns: 0.55fr 0.75fr 1.5fr 0.9fr;
  gap: 1px;
  margin-top: 22px;
  overflow: hidden;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--border);
}

.ticket-facts > div {
  min-width: 0;
  background: var(--surface-muted);
  padding: 11px 13px;
}

.ticket-facts span,
.ticket-facts strong {
  display: block;
}

.ticket-facts span {
  margin-bottom: 4px;
  color: var(--text-soft);
  font-size: 0.68rem;
  font-weight: 750;
  text-transform: uppercase;
}

.ticket-facts strong {
  color: var(--text);
  font-size: 0.85rem;
  overflow-wrap: anywhere;
}

.metadata-disclosure,
.score-explainer,
.draft-disclosure,
.codex-disclosure {
  margin-top: 14px;
}

.metadata-disclosure summary,
.score-explainer summary,
.draft-disclosure summary,
.codex-disclosure summary {
  width: fit-content;
  color: var(--accent-hover);
  font-size: 0.82rem;
  font-weight: 750;
  cursor: pointer;
}

.metadata-disclosure .metadata-grid {
  margin-top: 14px;
  border-top: 1px solid var(--border);
  padding-top: 14px;
}

.metadata-wide {
  grid-column: 1 / -1;
}

.ticket-detail-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(380px, 440px);
  gap: 28px;
  align-items: start;
  margin-top: 26px;
}

.ticket-primary,
.ticket-evidence {
  display: grid;
  gap: 30px;
  min-width: 0;
}

.ai-section-heading,
.ai-feedback {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.ai-state-chip {
  border: 1px solid var(--border-strong);
  border-radius: 999px;
  padding: 5px 8px;
  color: var(--text-soft);
  font-size: 0.68rem;
  font-weight: 800;
  text-transform: uppercase;
}

.ai-state-chip.is-active,
.ai-header-state.is-active {
  border-color: var(--accent);
  color: var(--accent-hover);
}

.ai-state-chip.is-complete,
.ai-header-state.is-complete {
  border-color: var(--green);
  color: var(--green);
}

.ai-state-chip.is-error,
.ai-header-state.is-error {
  border-color: var(--danger);
  color: var(--danger);
}

.ai-question-form,
.ai-correction-form,
.ai-lesson-form {
  display: grid;
  gap: 8px;
}

.ai-question-form label,
.ai-correction-form label,
.ai-lesson-form label {
  color: var(--text-muted);
  font-size: 0.78rem;
  font-weight: 750;
}

.ai-lesson-form input {
  width: 100%;
  min-height: 40px;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 8px 10px;
  color: var(--text);
}

.ai-companion-state {
  margin-top: 7px;
  color: var(--text-soft);
  font-size: 0.75rem;
}

.ai-companion-state.is-online {
  color: var(--green);
}

.ai-question-form {
  margin-top: 16px;
}

.ai-question-form textarea {
  min-height: 78px;
}

.ai-question-form button {
  width: 100%;
  justify-self: stretch;
}

.ai-error {
  margin-top: 12px;
  border-left: 3px solid var(--danger);
  background: var(--danger-soft);
  padding: 9px 10px;
  color: var(--danger);
  font-size: 0.78rem;
}

.ai-activity,
.ai-response,
.ai-lesson-disclosure {
  margin-top: 18px;
  border-top: 1px solid var(--border);
  padding-top: 16px;
}

.ai-section-heading h3 {
  font-size: 0.92rem;
}

.ai-section-heading > span {
  color: var(--text-soft);
  font-size: 0.7rem;
}

.ai-event-feed {
  display: grid;
  max-height: 210px;
  gap: 7px;
  margin: 10px 0 0;
  overflow-y: auto;
  padding: 0;
  list-style: none;
}

.ai-event-feed li {
  border-left: 2px solid var(--border-strong);
  background: var(--surface-muted);
  padding: 8px 9px;
}

.ai-event-feed li.is-assistant_delta,
.ai-event-feed li.is-tool {
  border-left-color: var(--accent);
}

.ai-event-feed li.is-warning {
  border-left-color: var(--amber);
}

.ai-event-kind {
  color: var(--text-soft);
  font-size: 0.62rem;
  font-weight: 800;
  text-transform: uppercase;
}

.ai-event-feed p {
  margin-top: 3px;
  color: var(--text-muted);
  font-size: 0.76rem;
  line-height: 1.45;
}

.ai-response-text {
  max-height: 520px;
  margin-top: 10px;
  overflow-y: auto;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 13px;
  color: var(--text);
  font-size: 0.84rem;
  line-height: 1.58;
}

.ai-feedback {
  justify-content: flex-start;
  flex-wrap: wrap;
  margin-top: 12px;
}

.ai-feedback > span {
  margin-right: auto;
  color: var(--text-muted);
  font-size: 0.75rem;
  font-weight: 750;
}

.ai-correction-form {
  margin-top: 12px;
}

.ai-lesson-disclosure summary {
  color: var(--accent-hover);
  font-size: 0.82rem;
  font-weight: 750;
  cursor: pointer;
}

.ai-lesson-form {
  margin-top: 13px;
}

.ai-lesson-form p {
  color: var(--text-muted);
  font-size: 0.76rem;
}

.ai-lesson-form textarea {
  min-height: 76px;
}

.ai-action-message {
  color: var(--green);
  font-size: 0.75rem;
}

.detail-section {
  min-width: 0;
}

.detail-section + .detail-section {
  border-top: 1px solid var(--border);
  padding-top: 24px;
}

.issue-section {
  border-left: 3px solid var(--accent);
  padding-left: 18px;
}

.message-text {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  color: var(--text-muted);
  font-size: 0.93rem;
  line-height: 1.62;
}

.issue-text {
  max-height: 320px;
  overflow: auto;
  padding-right: 10px;
}

.timeline-list {
  position: relative;
  gap: 14px;
}

.timeline-list::before {
  position: absolute;
  top: 10px;
  bottom: 10px;
  left: 20px;
  width: 1px;
  background: var(--border);
  content: "";
}

.conversation-list .conversation-item {
  position: relative;
  margin-left: 52px;
  border: 1px solid var(--border);
  border-left: 3px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 15px 16px;
}

.conversation-list .tone-engineer {
  border-left-color: var(--accent);
  background: var(--engineer-soft);
}

.conversation-list .tone-customer {
  border-left-color: var(--customer);
  background: var(--customer-soft);
}

.conversation-list .tone-internal {
  border-left-color: var(--amber);
  background: var(--internal-soft);
}

.message-author {
  display: flex;
  align-items: center;
  min-width: 0;
  gap: 10px;
}

.author-avatar {
  position: absolute;
  top: 15px;
  left: -51px;
  display: grid;
  width: 38px;
  height: 38px;
  place-items: center;
  border: 1px solid var(--border-strong);
  border-radius: 50%;
  background: var(--surface-raised);
  color: var(--text);
  font-size: 0.7rem;
  font-weight: 800;
  line-height: 1;
  text-align: center;
}

.tone-engineer .author-avatar {
  border-color: var(--accent);
  color: var(--accent-hover);
}

.tone-customer .author-avatar {
  border-color: var(--customer);
  color: var(--customer);
}

.tone-internal .author-avatar {
  border-color: var(--amber);
  color: var(--amber);
}

.message-author > div > strong,
.message-author > div > span {
  display: block;
}

.message-author strong {
  color: var(--text);
  font-size: 0.9rem;
}

.message-author span {
  margin-top: 2px;
  color: var(--text-soft);
  font-size: 0.75rem;
}

.message-actions {
  justify-content: flex-end;
}

.icon-copy-button {
  min-height: 28px;
  border-color: var(--border-strong);
  background: transparent;
  padding: 5px 8px;
  color: var(--text-muted);
  font-size: 0.72rem;
}

.conversation-item .message-text {
  margin-top: 12px;
}

.conversation-summary {
  margin-bottom: 0;
  list-style: none;
  cursor: pointer;
}

.conversation-summary::-webkit-details-marker {
  display: none;
}

.conversation-summary::after {
  color: var(--accent-hover);
  font-size: 0.8rem;
  content: "Show";
}

.conversation-section[open] .conversation-summary {
  margin-bottom: 18px;
}

.conversation-section[open] .conversation-summary::after {
  content: "Hide";
}

.conversation-body {
  min-width: 0;
}

.evidence-section {
  border-top: 3px solid var(--accent);
  background: var(--surface);
  padding: 0;
}

.evidence-disclosure .workspace-summary {
  padding: 16px 0;
}

.evidence-disclosure[open] .workspace-summary {
  border-bottom: 1px solid var(--border);
}

.evidence-disclosure-body {
  padding-top: 16px;
}

.score-caveat {
  color: var(--text-muted);
  font-size: 0.84rem;
}

.score-explainer {
  border-bottom: 1px solid var(--border);
  padding-bottom: 14px;
}

.score-components {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1px;
  margin: 12px 0;
  overflow: hidden;
  border: 1px solid var(--border);
  border-radius: 5px;
  background: var(--border);
}

.score-components div {
  background: var(--surface-muted);
  padding: 9px;
}

.score-components span,
.score-components strong {
  display: block;
}

.score-components span {
  color: var(--text-soft);
  font-size: 0.66rem;
  text-transform: uppercase;
}

.score-components strong {
  margin-top: 3px;
  color: var(--text);
  font-size: 0.85rem;
}

.score-explainer p {
  font-size: 0.78rem;
}

.term-list {
  margin-top: 14px;
}

.term-list span {
  border: 1px solid var(--border);
  border-radius: 4px;
  background: var(--surface-muted);
  padding: 4px 6px;
  color: var(--text-soft);
  font: 0.7rem/1.1 ui-monospace, SFMono-Regular, Consolas, monospace;
}

.evidence-group {
  margin-top: 22px;
}

.evidence-group h3 {
  margin-bottom: 10px;
  color: var(--text-muted);
}

.evidence-list {
  display: grid;
  gap: 10px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.evidence-card {
  border: 1px solid var(--border);
  border-left: 3px solid var(--accent);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 12px;
}

.evidence-kb {
  border-left-color: var(--green);
}

.evidence-card-topline {
  margin-bottom: 8px;
}

.evidence-rank {
  display: grid;
  width: 22px;
  height: 22px;
  place-items: center;
  border-radius: 50%;
  background: var(--accent-soft);
  color: var(--accent-hover);
  font-size: 0.7rem;
  font-weight: 800;
}

.evidence-kb .evidence-rank {
  background: var(--green-soft);
  color: var(--green);
}

.evidence-kind,
.match-grade,
.raw-score {
  color: var(--text-soft);
  font-size: 0.68rem;
  font-weight: 750;
  text-transform: uppercase;
}

.match-grade {
  margin-left: auto;
}

.grade-strong {
  color: var(--green);
}

.grade-moderate {
  color: var(--amber);
}

.grade-weak {
  color: var(--text-soft);
}

.evidence-title {
  display: block;
  color: var(--text);
  font-size: 0.9rem;
  font-weight: 780;
  line-height: 1.4;
  text-decoration-thickness: 1px;
}

.evidence-reason {
  margin-top: 7px;
  color: var(--accent-hover);
  font-size: 0.75rem;
}

.evidence-snippet {
  display: -webkit-box;
  margin-top: 9px;
  overflow: hidden;
  color: var(--text-muted);
  font-size: 0.78rem;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 3;
}

.raw-score {
  display: block;
  margin-top: 9px;
  color: var(--text-soft);
  text-transform: none;
}

.draft-disclosure,
.codex-disclosure {
  border-top: 1px solid var(--border);
  padding-top: 14px;
}

.draft-disclosure .note-draft,
.codex-disclosure .note-draft {
  max-height: 320px;
  margin-top: 12px;
  font-size: 0.75rem;
}

.codex-disclosure {
  margin-top: 0;
  background: var(--surface);
  padding: 16px 18px;
}

.codex-disclosure p {
  margin-top: 10px;
  font-size: 0.82rem;
}

.codex-disclosure .result-meta {
  margin-left: 8px;
}

@media (max-width: 920px) {
  .sync-progress-grid,
  .sync-policy-grid,
  .sync-counter-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .system-grid {
    grid-template-columns: 1fr;
  }

  .ticket-detail-layout {
    grid-template-columns: minmax(0, 1fr);
  }

  .queue-controls {
    display: grid;
    align-items: stretch;
  }

  .queue-sort-control {
    width: 100%;
  }

  .queue-sort-control select {
    width: 100%;
  }

  .ticket-evidence {
    border-top: 1px solid var(--border);
    padding-top: 24px;
  }

}

@media (max-width: 720px) {
  .shell {
    width: min(100% - 24px, 1240px);
    padding-top: 20px;
  }

  .page-header,
  .sync-console-header,
  .section-heading,
  .conversation-header,
  .ticket-row,
  .search-form,
  .results-grid,
  .grid,
  .metadata-grid,
  .freshness-list {
    display: grid;
    grid-template-columns: 1fr;
  }

  .ticket-overview-main {
    display: grid;
    grid-template-columns: 1fr;
  }

  .ticket-subject {
    font-size: 1.4rem;
  }

  .ticket-facts {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ticket-detail-layout {
    gap: 24px;
  }

  .issue-section {
    padding-left: 14px;
  }

  .conversation-list .conversation-item {
    margin-left: 42px;
    padding: 13px;
  }

  .timeline-list::before {
    left: 16px;
  }

  .author-avatar {
    left: -42px;
    width: 32px;
    height: 32px;
  }

  .conversation-item .conversation-header {
    gap: 10px;
  }

  .score-components {
    grid-template-columns: 1fr;
  }

  .evidence-section,
  .codex-disclosure {
    padding: 0;
  }

  .ai-response-text {
    max-height: none;
  }

  .ai-feedback .secondary-button {
    flex: 1 1 130px;
  }

  .workspace-summary,
  .workspace-disclosure-body {
    padding-right: 17px;
    padding-left: 17px;
  }

  .attachment-grid {
    grid-template-columns: 1fr;
  }

  .page-header,
  .sync-console-header,
  .section-heading,
  .conversation-header {
    align-items: start;
  }

  .header-actions {
    justify-content: flex-start;
  }

  .sync-console,
  .panel {
    padding: 17px;
  }

  .sync-message {
    margin-left: 0;
  }

  .sync-footer,
  .safety-strip {
    align-items: flex-start;
    flex-direction: column;
  }

  .ticket-row {
    gap: 12px;
  }

  .ticket-heading > a {
    white-space: normal;
  }

  .ticket-actions {
    flex-wrap: wrap;
  }

  .metrics-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  dl div {
    grid-template-columns: 1fr;
    gap: 3px;
  }
}

@media (max-width: 430px) {
  h1 {
    font-size: 1.55rem;
  }

  .brand-mark {
    height: 40px;
  }

  .sync-progress-grid,
  .sync-policy-grid,
  .sync-counter-grid,
  .metrics-grid {
    grid-template-columns: 1fr;
  }

  .ticket-actions a {
    justify-content: center;
  }

  .ticket-shell {
    width: calc(100% - 20px);
  }

  .ticket-page-header .header-actions {
    display: grid;
    width: 100%;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ticket-page-header .theme-switch {
    grid-column: 1 / -1;
  }

  .ticket-page-header .theme-switch button {
    width: 100%;
  }

  .ticket-page-header .status-pill {
    justify-content: center;
  }

  .conversation-list .conversation-item {
    margin-left: 0;
  }

  .timeline-list::before,
  .author-avatar {
    display: none;
  }

  .conversation-item .conversation-header {
    display: grid;
  }

  .message-actions {
    justify-content: flex-start;
  }
}

@media (prefers-reduced-motion: reduce) {
  .sync-console.is-running .live-dot {
    animation: none;
  }
}

/* Center-stage Codex workspace */
.review-link strong {
  margin-left: 7px;
  color: var(--accent-hover);
}

.ticket-facts {
  grid-template-columns: repeat(6, minmax(0, 1fr));
}

.ai-studio[hidden],
.ai-launcher[hidden] {
  display: none;
}

body.ai-studio-open {
  overflow: hidden;
}

.ai-studio {
  position: fixed;
  z-index: 1000;
  inset: 0;
  display: grid;
  place-items: center;
  padding: 26px;
}

.ai-studio-backdrop {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  min-height: 0;
  border: 0;
  border-radius: 0;
  background: rgba(12, 14, 16, 0.76);
  padding: 0;
}

.ai-studio-backdrop:hover {
  border: 0;
  background: rgba(12, 14, 16, 0.8);
}

.ai-studio-panel {
  position: relative;
  display: grid;
  width: min(1120px, 96vw);
  height: min(900px, 93vh);
  grid-template-rows: auto auto minmax(0, 1fr) auto auto;
  overflow: hidden;
  border: 1px solid #4b4b4b;
  border-radius: 8px;
  background: #212121;
  box-shadow: 0 28px 90px rgba(0, 0, 0, 0.5);
  color: #ececec;
}

.ai-studio-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  border-bottom: 1px solid #3b3b3b;
  background: #262626;
  padding: 15px 18px;
}

.ai-studio-title,
.ai-studio-actions,
.ai-companion-row,
.lesson-proposal-heading,
.review-item-header,
.review-item-links,
.review-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.ai-studio-title .eyebrow,
.ai-studio-panel .ai-section-heading > span,
.ai-studio-panel .ai-companion-state,
.ai-safety-line {
  color: #a9a9a9;
}

.ai-studio-title h2 {
  font-size: 1.04rem;
}

.ai-mark,
.ai-chat-avatar {
  display: grid;
  flex: 0 0 auto;
  place-items: center;
  border: 1px solid #1994e5;
  border-radius: 50%;
  background: #16384d;
  color: #b9e3ff;
  font-size: 0.68rem;
  font-weight: 850;
}

.ai-mark {
  width: 38px;
  height: 38px;
}

.ai-studio-actions .secondary-button,
.ai-studio-panel .secondary-button,
.ai-studio-panel .icon-copy-button {
  border-color: #565656;
  background: #303030;
  color: #e2e2e2;
}

.ai-ticket-context {
  display: grid;
  grid-template-columns: 1.45fr 0.8fr 0.8fr auto;
  gap: 1px;
  border-bottom: 1px solid #3b3b3b;
  background: #3b3b3b;
}

.ai-ticket-context > div {
  min-width: 0;
  background: #292929;
  padding: 10px 13px;
}

.ai-ticket-context span,
.lesson-proposal-heading span {
  display: block;
  color: #9b9b9b;
  font-size: 0.66rem;
  font-weight: 780;
  text-transform: uppercase;
}

.ai-ticket-context strong,
.lesson-proposal-heading strong {
  display: block;
  margin-top: 3px;
  overflow: hidden;
  color: #ececec;
  font-size: 0.78rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ai-context-links {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 12px;
  white-space: nowrap;
}

.ai-context-links a,
.lesson-proposal-heading a {
  color: #8dccff;
  font-size: 0.75rem;
  font-weight: 720;
}

.ai-chat-scroll {
  min-height: 0;
  overflow-y: auto;
  scroll-behavior: smooth;
  padding: 28px max(24px, calc((100% - 840px) / 2));
}

.ai-welcome {
  display: grid;
  min-height: 100%;
  place-content: center;
  justify-items: center;
  text-align: center;
}

.ai-welcome h3 {
  margin-top: 14px;
  font-size: 1.3rem;
}

.ai-welcome p {
  margin-top: 7px;
  color: #a9a9a9;
}

.ai-chat-message {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 13px;
  margin-bottom: 24px;
}

.ai-chat-message.is-operator {
  margin-left: 13%;
  border-radius: 8px;
  background: #303030;
  padding: 14px 16px;
}

.ai-chat-avatar {
  width: 32px;
  height: 32px;
}

.is-operator .ai-chat-avatar {
  border-color: #656565;
  background: #3b3b3b;
  color: #ececec;
}

.ai-chat-author {
  display: block;
  margin-bottom: 7px;
  color: #bdbdbd;
  font-size: 0.72rem;
  font-weight: 780;
}

.ai-chat-message p {
  color: #ececec;
}

.ai-chat-content {
  min-width: 0;
}

.ai-studio-panel .ai-response {
  margin: 0;
  border: 0;
  padding: 0;
}

.ai-response-text {
  max-height: none;
  margin-top: 14px;
  overflow: visible;
  white-space: normal;
  border: 0;
  background: transparent;
  padding: 0;
  color: #ececec;
  font-size: 0.94rem;
  line-height: 1.68;
}

.ai-response-text h2,
.ai-response-text h3,
.ai-response-text h4 {
  margin: 24px 0 9px;
  color: #ffffff;
}

.ai-response-text h2:first-child,
.ai-response-text h3:first-child,
.ai-response-text h4:first-child {
  margin-top: 0;
}

.ai-response-text p,
.ai-response-text li {
  color: #dedede;
}

.ai-response-text ul,
.ai-response-text ol {
  display: grid;
  gap: 6px;
  margin: 8px 0 16px;
  padding-left: 24px;
}

.ai-response-text pre {
  overflow-x: auto;
  border: 1px solid #464646;
  border-radius: 6px;
  background: #191919;
  padding: 12px;
  color: #e8e8e8;
}

.ai-studio-panel .ai-feedback {
  margin-top: 24px;
  border-top: 1px solid #3b3b3b;
  padding-top: 14px;
}

.ai-studio-panel .ai-correction-form textarea,
.ai-studio-panel .ai-lesson-form textarea,
.ai-composer textarea,
.ai-companion-row select {
  border-color: #565656;
  background: #303030;
  color: #ececec;
}

.ai-lesson-disclosure,
.ai-activity {
  margin-top: 18px;
  border-top: 1px solid #3b3b3b;
  padding-top: 14px;
}

.ai-lesson-disclosure summary,
.ai-activity summary {
  color: #9dceff;
  font-size: 0.8rem;
  font-weight: 760;
  cursor: pointer;
}

.lesson-proposal {
  margin-top: 14px;
  border-left: 3px solid #168ad4;
  background: #292929;
  padding: 15px;
}

.lesson-proposal-heading {
  justify-content: space-between;
}

.lesson-options {
  display: grid;
  gap: 8px;
  margin: 15px 0;
}

.lesson-option {
  display: grid;
  grid-template-columns: 18px minmax(0, 1fr);
  gap: 9px;
  align-items: start;
  border: 1px solid #4b4b4b;
  border-radius: 6px;
  background: #303030;
  padding: 10px;
  color: #e2e2e2;
  font-size: 0.82rem;
  cursor: pointer;
}

.lesson-option input {
  margin-top: 3px;
}

.lesson-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 9px;
}

.ai-activity > summary span {
  margin-left: 8px;
  color: #898989;
  font-weight: 500;
}

.ai-studio-panel .ai-event-feed {
  max-height: 180px;
}

.ai-studio-panel .ai-event-feed li {
  background: #292929;
}

.ai-studio-panel .ai-error {
  margin: 0;
}

.ai-composer {
  border-top: 1px solid #3b3b3b;
  background: #262626;
  padding: 12px max(18px, calc((100% - 840px) / 2)) 10px;
}

.ai-companion-row {
  margin-bottom: 8px;
}

.ai-companion-row label {
  color: #bcbcbc;
  font-size: 0.72rem;
  font-weight: 760;
}

.ai-companion-row select {
  min-height: 32px;
  border-radius: 5px;
  padding: 4px 8px;
}

.ai-companion-row .ai-companion-state {
  margin: 0 0 0 auto;
}

.ai-diagnostic-row {
  display: grid;
  gap: 6px;
  margin-bottom: 9px;
}

.ai-diagnostic-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  color: #bcbcbc;
  font-size: 0.72rem;
  font-weight: 760;
}

.diagnostic-upload-button {
  display: inline-flex;
  min-height: 30px;
  align-items: center;
  gap: 6px;
  border: 1px solid #565656;
  border-radius: 5px;
  background: #303030;
  padding: 5px 9px;
  color: #e2e2e2;
  cursor: pointer;
}

.diagnostic-upload-button:hover {
  border-color: #1994e5;
  color: #b9e3ff;
}

.diagnostic-file-list {
  display: flex;
  gap: 7px;
  overflow-x: auto;
  padding-bottom: 2px;
}

.diagnostic-file,
.diagnostic-empty {
  display: inline-flex;
  min-width: 0;
  align-items: center;
  gap: 7px;
  color: #cfcfcf;
  font-size: 0.72rem;
}

.diagnostic-file {
  flex: 0 1 auto;
  border: 1px solid #454545;
  border-radius: 5px;
  background: #303030;
  padding: 5px 6px 5px 9px;
}

.diagnostic-file strong {
  max-width: 230px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.diagnostic-file small,
.diagnostic-empty {
  color: #929292;
}

.diagnostic-file-remove {
  width: 24px;
  min-height: 24px;
  border: 0;
  background: transparent;
  padding: 0;
  color: #adadad;
  font-size: 0.85rem;
}

.diagnostic-file-remove:hover {
  border: 0;
  background: #424242;
  color: #fff;
}

.ai-diagnostic-row .ai-action-message {
  margin: 0;
}

.ai-question-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 9px;
  margin: 0;
}

.ai-question-form textarea {
  min-height: 58px;
  max-height: 150px;
  resize: vertical;
}

.ai-question-form button {
  width: auto;
  min-width: 96px;
  align-self: stretch;
}

.ai-safety-line {
  margin-top: 7px;
  font-size: 0.68rem;
  text-align: center;
}

.ai-launcher {
  position: fixed;
  z-index: 900;
  right: 18px;
  bottom: 18px;
  display: grid;
  min-width: 176px;
  grid-template-columns: 34px 1fr;
  grid-template-rows: auto auto;
  gap: 0 10px;
  align-items: center;
  border-color: #168ad4;
  background: #27333b;
  box-shadow: 0 12px 36px rgba(0, 0, 0, 0.35);
  text-align: left;
}

.ai-launcher > span {
  display: grid;
  width: 34px;
  height: 34px;
  grid-row: 1 / 3;
  place-items: center;
  border-radius: 50%;
  background: #116aa3;
  font-size: 0.7rem;
}

.ai-launcher small {
  color: #a9bac6;
}

/* Knowledge review */
.review-shell {
  width: min(1100px, calc(100% - 40px));
}

.review-tabs {
  display: flex;
  gap: 4px;
  overflow-x: auto;
  border-bottom: 1px solid var(--border);
}

.review-tabs a {
  border-bottom: 3px solid transparent;
  padding: 11px 14px;
  color: var(--text-muted);
  font-size: 0.8rem;
  font-weight: 760;
  text-decoration: none;
  white-space: nowrap;
}

.review-tabs a.is-active {
  border-bottom-color: var(--accent);
  color: var(--text);
}

.review-tabs strong {
  margin-left: 5px;
  color: var(--accent-hover);
}

.review-list {
  display: grid;
  gap: 16px;
  margin-top: 22px;
}

.review-item {
  border: 1px solid var(--border);
  border-left: 3px solid var(--accent);
  border-radius: 7px;
  background: var(--surface);
  padding: 20px;
}

.review-item-header {
  justify-content: space-between;
  align-items: flex-start;
}

.review-item-links {
  flex-wrap: wrap;
  justify-content: flex-end;
}

.review-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 13px 16px;
  margin-top: 18px;
  border-top: 1px solid var(--border);
  padding-top: 18px;
}

.review-form label {
  display: grid;
  gap: 6px;
}

.review-form label:nth-of-type(n + 3),
.review-actions {
  grid-column: 1 / -1;
}

.review-form label > span,
.review-record span {
  color: var(--text-soft);
  font-size: 0.72rem;
  font-weight: 760;
  text-transform: uppercase;
}

.review-form input,
.review-form select {
  min-height: 40px;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface-muted);
  padding: 8px 10px;
  color: var(--text);
}

.review-actions {
  flex-wrap: wrap;
}

.review-actions span {
  color: var(--green);
  font-size: 0.8rem;
}

.review-record {
  display: grid;
  gap: 16px;
  margin-top: 18px;
  border-top: 1px solid var(--border);
  padding-top: 18px;
}

.review-record p {
  margin-top: 5px;
  white-space: pre-wrap;
}

.review-audit {
  color: var(--text-soft);
  font-size: 0.75rem;
}

.review-empty {
  padding: 60px 10px;
  color: var(--text-muted);
  text-align: center;
}

@media (max-width: 920px) {
  .ticket-facts {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .ai-studio {
    padding: 12px;
  }

  .ai-studio-panel {
    width: 100%;
    height: calc(100vh - 24px);
  }

  .ai-ticket-context {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .ai-context-links {
    grid-column: 1 / -1;
    justify-content: flex-start;
  }
}

@media (max-width: 620px) {
  .ticket-facts,
  .ai-ticket-context,
  .review-form {
    grid-template-columns: 1fr;
  }

  .ai-studio {
    padding: 0;
  }

  .ai-studio-panel {
    width: 100%;
    height: 100vh;
    border: 0;
    border-radius: 0;
  }

  .ai-studio-header,
  .ai-companion-row,
  .review-item-header {
    align-items: flex-start;
    flex-direction: column;
  }

  .ai-studio-actions {
    width: 100%;
    justify-content: space-between;
  }

  .ai-chat-scroll {
    padding: 22px 16px;
  }

  .ai-chat-message.is-operator {
    margin-left: 0;
  }

  .ai-companion-row .ai-companion-state {
    margin-left: 0;
  }

  .ai-question-form {
    grid-template-columns: 1fr;
  }

  .ai-diagnostic-heading {
    align-items: flex-start;
  }

  .ai-question-form button {
    width: 100%;
  }

  .review-form label:nth-of-type(n + 3),
  .review-actions,
  .ai-context-links {
    grid-column: auto;
  }
}