Ticket #1631371 | Omron Freshdesk Assist

AOI US Closed

AOI Program Creation question

CustomerNot indexed

CompanyNot indexed

Priority1

TypeAOI - No Action Required

UpdatedNov 21, 2025 at 2:24 AM

Thread7 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Nov 4, 2025 at 7:40 PM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, A-REOPEN, LOCKED

Current case

Customer issue

Hi Omron Team. 2 questions here please. 1st question on image attached. This program was made by someone, and they accidentally chose the wrong Component number Library. They chose the OMRON TEST database so there is nothing on here no components were registered when 90% of them are repeat component on our main company component number library. Is there any way to fix this situation and change the component number library without having to delete the program? Any way to change the database. The problem is...we don't have bare PCBs anymore they are all built. We only have the assembled PCB. 2nd Question. Is there anyway I can USE this Bare PCB image that is now attached to this "Bad" Program. We want to use our main correct Component Database not "omron test" We have had a similar situation like this before so I am wondering if there is anyway to take a Bare PCB and/or inspection image out of one program and inset it into another program. Thank you [email]

Conversation

Engineer and customer thread

7 messages

Omron Application Engineer Omron reply | Nov 5, 2025 at 9:16 AM

Hello Rob, I believe just doing your second request, will solve your problems. Here is a video to transfer program to a new library. I made it this morning to show you how it's done. Please review transfer_program_to_new_library.mp4 - Note, when it comes to clicking on the "Open folder" icon, make sure you're holding CTRL+SHIFT, then clicking on the "folder icon". That's why I bring up the on screen keyboard, to show that. Please review copy_base_library_to_new_library.mp4 video I created awhile back. This was for copying a library to a new library. In your case you COULD export the OMRON TEST library, and import that into your main library. You just have to be careful NOT to overwrite your main library, and only import "new" part numbers. Once you're in that menu, it should be obvious. Let us know if this helps? Thanks !
Customer Customer reply | Nov 6, 2025 at 3:05 PM

OK thanks Jeremiah. Your Video helps a lot too those are a good resource. So can I use this same method to just extract a Bare PCB image out of one program and insert it into another? Ignoring the component number library part now. If I just want to remake the program Choosing the correct library to begin with. Then assuming no Bare PCBs still exist. I can take the Bare PCB image out of the program…by using your method you sent me. Just copy the program over containing the bare PCB image, so it will have that Bare PCB image I want. And then rename to the correct program name, after calling the “bad” program “old” then I can delete it. Would this also be an option. When I do the Save in the top right corner and save that Bare PCB image. Can I just Create a new program with the correct Component library. Then is it possible to just import that Bare PCB image I saved to the desktop?

attachment
Omron Application Engineer Omron reply | Nov 6, 2025 at 11:13 PM

Hello Rob, I did some testing, looks like it's not possible. Sorry man.
Omron internal Private note | Nov 7, 2025 at 1:30 AM

Private

Subject: RE: AOI Program Creation question [ AOI Case# 1631371] has been resolved. Description: Hello Rob, Thank you for your recent inquiry. We’re pleased to inform you that your case 1631371 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group
Customer Customer reply | Nov 10, 2025 at 1:42 PM

No problem and Thank you Jeremiah. Yup I just ensure my other AOI engineer we can’t mess up the start when we take the bare image and choose database. Because some of our customers we get EXACT PCBs and if we run into an issue later with AOI we don’t have another bare Image to use to make a new fresh program.

1 tiny or repeated image hidden.
Omron Application Engineer Omron reply | Nov 10, 2025 at 11:18 PM

Sounds good Rob :)
Omron internal Private note | Nov 11, 2025 at 12:30 AM

Private

Subject: RE: AOI Program Creation question [ AOI Case# 1631371] has been resolved. Description: Hello Rob, Thank you for your recent inquiry. We’re pleased to inform you that your case 1631371 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case30 pts

Previous cases

1 Past case Moderate
#1648260 RE: RE: Aoi - Comparison Mode? [Case: 1640168]
Matched in subject, ticket text, conversation: aoi, program, creation, question, component

RE: RE: Aoi - Comparison Mode? [Case: 1640168] Hi All, Pardon me if I missed it, but has there been a follow up on this topic? Thanks! Best Regards, Eric McElmurry [This is Eric McElmurry's card. Their email is [email] Their phone number is +[phone].] From: Da...
Raw retrieval score 60
2 Past case Moderate
#1766522 RE: [External] - Omron AXI Shipping
Matched in ticket text, conversation: aoi, program, creation, question, component

...rror to be related to the board's flatness. Can you please paste in a General-Purpose Component, change it to 25um (top toolbar component-->Resolution) then draw the position range window around a quarter of the BGA then x-ray it. What you may see is that in j...
Raw retrieval score 55
3 Past case Weak
#1644809 RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417]
Matched in subject, ticket text, conversation: program, support, aoi, question, component

RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] Hi Rian, When I was turning a few components and saved the program, the machine automatically switched to Japanese characters. I have no idea how to chan...
Raw retrieval score 34

Knowledge base

1 KB guidance Strong
AOI Program Created With Wrong Component Library
kb/30_quick_reference/aoi-program-created-with-wrong-component-library.md | aoi, program, creation, component, library

# AOI Program Created With Wrong Component Library Use this when a program was created using the wrong component-number library or test database and many expected components are missing. ## Signal - A new program opens with little or no registered component...
Raw retrieval score 30
2 KB guidance Moderate
AOI Full Stitched Board Image Export Questions
kb/30_quick_reference/aoi-full-stitched-board-image-export.md | aoi, program, question, component, image

# AOI Full Stitched Board Image Export Questions Use this when a customer asks whether VT-S/AOI can export or save a full stitched board image assembled from scanned sections. ## Clarify The Request Ask what they need the stitched image for: - visual proce...
Raw retrieval score 22
3 KB guidance Moderate
AOI Image Storage Location / Retention Questions
kb/30_quick_reference/aoi-image-storage-location-retention-questions.md | aoi, program, question, image

# AOI Image Storage Location / Retention Questions ## When To Use Use this when a customer asks where AOI images are stored, why older images are not present, or how to retrieve image evidence for a prior inspection. ## First Clarification Ask which image...
Raw retrieval score 22

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (66/100)
Reason: Matched aoi, program, creation, question, component, library, image, pcb, support; top ticket #1648260 scored 60; top KB match scored 30.

Similar historical tickets:
- #1648260: RE: RE: Aoi - Comparison Mode? [Case: 1640168] (score 60) - https://omronelectronicsllc.freshdesk.com/a/tickets/1648260
- #1766522: RE: [External] - Omron AXI Shipping (score 55) - https://omronelectronicsllc.freshdesk.com/a/tickets/1766522
- #1644809: RE: Re: Support Request for Suba Technology - To complete programming of the Class 3 board [Case: 1621417] (score 34) - https://omronelectronicsllc.freshdesk.com/a/tickets/1644809

Relevant KB docs:
- AOI Program Created With Wrong Component Library (kb/30_quick_reference/aoi-program-created-with-wrong-component-library.md, score 30)
- AOI Full Stitched Board Image Export Questions (kb/30_quick_reference/aoi-full-stitched-board-image-export.md, score 22)
- AOI Image Storage Location / Retention Questions (kb/30_quick_reference/aoi-image-storage-location-retention-questions.md, score 22)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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