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Cycle Incremental
Freshdesk cadence 5 minutes
Incremental ceiling 50 pages / scan
Safety overlap 5 minutes
Checkpoint 2026-08-23 00:36:31.993421-04:00
Last activity 2026-08-23 00:41:32.537128-04:00
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Current ticket -
Last completed 2026-08-23 00:41:32.537128-04:00
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Open, pending, waiting-for-customer, and waiting-on-third-party work.

133 of 133
  1. Anne-Packaging Open AOI US Created Aug 22, 2026 Modified Aug 22, 2026 Age 11h
  2. Cassoday, Nolan E (US) Open AOI US Created Aug 10, 2026 Modified Aug 21, 2026 Age 12d
  3. Timothy. dykes Waiting for Customer AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  4. +14437423388 Open AOI US Created Aug 19, 2026 Modified Aug 21, 2026 Age 3d
  5. Gary Gustine | CREATION TECHNOLOGIES - Plano Open AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  6. George Mueller | GHSP Waiting for Customer AOI US Created Aug 14, 2026 Modified Aug 21, 2026 Age 8d
  7. Hanzel, Jim Waiting for Customer AOI US Created Aug 17, 2026 Modified Aug 21, 2026 Age 5d
  8. Allen Hovey | ALTERNATIVE MFG INC - WINTHROP Waiting for Customer AOI US Created Aug 18, 2026 Modified Aug 21, 2026 Age 4d
  9. Justin Kim Waiting for Customer AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  10. Lucero Martin MNR UEAXC Open AOI MX Created Jul 14, 2026 Modified Aug 21, 2026 Age 5w
  11. Moheb Makdasi Open AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  12. Gary Gustine | CREATION TECHNOLOGIES - Plano Open AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  13. Jeremy Washkowiak Waiting for Customer AOI US Created Aug 14, 2026 Modified Aug 21, 2026 Age 8d
  14. Orlando Herrera Open AOI US Created Aug 18, 2026 Modified Aug 21, 2026 Age 4d
  15. Tanush Bhaskar | HUGHES NETWORK SYSTEMS, LLC Waiting for Customer AOI US Created Aug 19, 2026 Modified Aug 21, 2026 Age 3d
  16. Fodor, Tamas Open AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  17. Brent Spradlin | KEYTRONIC EMS - Fayetteville Open AOI US Created Aug 14, 2026 Modified Aug 21, 2026 Age 8d
  18. Clifford Rhodes Waiting for Customer AOI US Created Aug 19, 2026 Modified Aug 21, 2026 Age 3d
  19. Felipe Guiglielmin Waiting for Customer AOI MX Created Aug 20, 2026 Modified Aug 21, 2026 Age 2d
  20. Cid, Christian (MEX, MPT, TI) Waiting for Customer AOI MX Created Aug 19, 2026 Modified Aug 21, 2026 Age 3d
  21. Agustin. lopez Waiting for Customer AOI MX Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  22. Darren Otterwell Waiting for Customer AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  23. Luis Fermin Vasquez Open AOI MX Created Aug 18, 2026 Modified Aug 21, 2026 Age 4d
  24. Luis Fermin Vasquez Open AOI MX Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  25. Van, Linh Open AOI US Created Aug 20, 2026 Modified Aug 21, 2026 Age 2d
  26. Robert. gilliam Waiting for Customer AOI US Created Aug 21, 2026 Modified Aug 21, 2026 Age 1d
  27. Nick Fieldhouse Open AOI US Created Aug 20, 2026 Modified Aug 21, 2026 Age 2d
  28. Andrew Tackett | Denso Open AOI US Created Aug 20, 2026 Modified Aug 21, 2026 Age 2d
  29. Dan Smith | Dynalab Inc Waiting for Customer AOI US Created Aug 11, 2026 Modified Aug 21, 2026 Age 11d
  30. Oscar Ramirez Waiting for Customer AOI MX Created Aug 12, 2026 Modified Aug 20, 2026 Age 10d
  31. Abreu, Jose R (US) Waiting for Customer AOI MX Created Aug 20, 2026 Modified Aug 20, 2026 Age 2d
  32. Edgar. rosales1 Open AOI MX Created Aug 12, 2026 Modified Aug 20, 2026 Age 10d
  33. Faria Felipe Eduardo da Silva LMR ZSO1114 Open AOI MX Created Aug 4, 2026 Modified Aug 20, 2026 Age 2w
  34. James Boyd | KRYPTON SOLUTIONS LLC Open AOI US Created Aug 20, 2026 Modified Aug 20, 2026 Age 2d
  35. luis. lujan@omron. com Waiting for Customer AOI MX Created Aug 20, 2026 Modified Aug 20, 2026 Age 2d
  36. Jeff Corey Waiting for Customer AOI US Created Aug 20, 2026 Modified Aug 20, 2026 Age 2d
  37. Darlene Coelho | HITACHI ASTEMO Open AOI US Created Aug 19, 2026 Modified Aug 20, 2026 Age 3d
  38. Stephane Dabandons Open AOI US Created Aug 19, 2026 Modified Aug 20, 2026 Age 3d
  39. NhatLinh Nguyen Open AOI US Created Aug 17, 2026 Modified Aug 20, 2026 Age 5d
  40. Craig Montry Open AOI US Created Aug 18, 2026 Modified Aug 20, 2026 Age 4d
  41. Luis Fermin Vasquez Waiting on Third Party AOI MX Created Aug 13, 2026 Modified Aug 20, 2026 Age 9d
  42. Arturo Herrmida | CLARION - SAN JUAN DEL RIO Waiting for Customer AOI MX Created Aug 17, 2026 Modified Aug 20, 2026 Age 5d
  43. Vazquez, Gilberto (MEX, MPT, QM) Waiting for Customer AOI MX Created Aug 18, 2026 Modified Aug 20, 2026 Age 4d
  44. Abreu, Jose R (US) Waiting for Customer AOI MX Created Aug 18, 2026 Modified Aug 20, 2026 Age 4d
  45. Eric McElmurry Waiting for Customer AOI US Created Aug 19, 2026 Modified Aug 20, 2026 Age 3d
  46. Jorge Villagomez Waiting for Customer AOI MX Created Jul 27, 2026 Modified Aug 20, 2026 Age 3w
  47. Arthur. cammarono Waiting for Customer AOI US Created Aug 18, 2026 Modified Aug 19, 2026 Age 4d
  48. John Verzura | Lippert Open AOI US Created Aug 13, 2026 Modified Aug 19, 2026 Age 9d
  49. Stephane Dabandons Waiting for Customer AOI US Created Aug 19, 2026 Modified Aug 19, 2026 Age 3d
  50. Allen Hovey | ALTERNATIVE MFG INC - WINTHROP Waiting for Customer AOI US Created Jul 2, 2026 Modified Aug 19, 2026 Age 7w
  51. Ricardo Ortolaza Waiting for Customer AOI US Created Aug 6, 2026 Modified Aug 19, 2026 Age 2w
  52. Grace Open AOI US Created Aug 18, 2026 Modified Aug 18, 2026 Age 4d
  53. QA_SUPPORT@salesforce. com Open AOI MX Created Aug 18, 2026 Modified Aug 18, 2026 Age 4d
  54. QA_SUPPORT@salesforce. com Open AOI MX Created Aug 18, 2026 Modified Aug 18, 2026 Age 4d
  55. ernesto. mx@mass. com. sg Waiting for Customer AOI MX Created Aug 10, 2026 Modified Aug 18, 2026 Age 12d
  56. Robert. khaw Open AOI US Created Aug 12, 2026 Modified Aug 18, 2026 Age 10d
  57. CHRIS PARKS Waiting for Customer AOI US Created Aug 14, 2026 Modified Aug 18, 2026 Age 8d
  58. Flavio Gracian Open AOI MX Created Jul 24, 2026 Modified Aug 18, 2026 Age 4w
  59. Gabriel Soares (DNAZ) Open AOI MX Created Jul 22, 2026 Modified Aug 18, 2026 Age 4w
  60. luis. lujan@omron. com Waiting for Customer AOI MX Created Aug 13, 2026 Modified Aug 18, 2026 Age 9d
  61. Jauregui Millan, Ana Gabriela Waiting on Third Party AOI MX Created Aug 3, 2026 Modified Aug 18, 2026 Age 2w
  62. Apalmer Open AOI US Created Aug 17, 2026 Modified Aug 17, 2026 Age 5d
  63. Tomohiro Oe Open AOI US Created Aug 12, 2026 Modified Aug 17, 2026 Age 10d
  64. Jane Open AOI US Created Aug 17, 2026 Modified Aug 17, 2026 Age 5d
  65. Mailer-daemon Open AOI MX Created Aug 14, 2026 Modified Aug 14, 2026 Age 8d
  66. NhatLinh Nguyen Open AOI US Created Aug 11, 2026 Modified Aug 14, 2026 Age 11d
  67. James Boyd | KRYPTON SOLUTIONS LLC Waiting for Customer AOI US Created Jul 9, 2026 Modified Aug 14, 2026 Age 6w
  68. Angel Zarate Waiting for Customer AOI MX Created Aug 3, 2026 Modified Aug 14, 2026 Age 2w
  69. Alex Open AOI US Created Aug 14, 2026 Modified Aug 14, 2026 Age 8d
  70. Jane Open AOI US Created Aug 14, 2026 Modified Aug 14, 2026 Age 8d
  71. Ernesto Maldonado Open AOI MX Created Aug 13, 2026 Modified Aug 13, 2026 Age 9d
  72. Projects Open AOI MX Created Aug 10, 2026 Modified Aug 13, 2026 Age 12d
  73. Kyle Paris Waiting for Customer AOI US Created Aug 6, 2026 Modified Aug 13, 2026 Age 2w
  74. Projects Open AOI MX Created Aug 11, 2026 Modified Aug 13, 2026 Age 11d
  75. Caleb Hengeveld Open AOI MX Created Aug 12, 2026 Modified Aug 13, 2026 Age 10d
  76. Mailer-daemon Open AOI US Created Aug 13, 2026 Modified Aug 13, 2026 Age 9d
  77. Kevin Conroy Waiting for Customer AOI US Created Aug 12, 2026 Modified Aug 12, 2026 Age 10d
  78. Mailer-daemon Open AOI US Created Aug 11, 2026 Modified Aug 11, 2026 Age 11d
  79. Ybarra, Desi R (US) Waiting on Third Party AOI US Created Jul 14, 2026 Modified Aug 11, 2026 Age 5w
  80. Jane Open AOI US Created Aug 11, 2026 Modified Aug 11, 2026 Age 11d
  81. Mailer-daemon Open AOI US Created Aug 10, 2026 Modified Aug 10, 2026 Age 12d
  82. Omar Gomez Open AOI MX Created Aug 10, 2026 Modified Aug 10, 2026 Age 12d
  83. Mailer-daemon Open AOI MX Created Aug 10, 2026 Modified Aug 10, 2026 Age 12d
  84. Mailer-daemon Open AOI US Created Aug 10, 2026 Modified Aug 10, 2026 Age 12d
  85. Mailer-daemon Open AOI US Created Aug 10, 2026 Modified Aug 10, 2026 Age 12d
  86. Mailer-daemon Open AOI US Created Aug 10, 2026 Modified Aug 10, 2026 Age 12d
  87. Cassoday, Nolan E (US) Waiting for Customer AOI US Created Aug 4, 2026 Modified Aug 7, 2026 Age 2w
  88. Daniel Tavera Waiting for Customer AOI MX Created Jul 29, 2026 Modified Aug 6, 2026 Age 3w
  89. Julian Chaidez Waiting on Third Party AOI US Created Jul 30, 2026 Modified Aug 6, 2026 Age 3w
  90. Kyle Sarygin Open AOI US Created Aug 3, 2026 Modified Aug 6, 2026 Age 2w
  91. Arthur Vitkovskis | Ebad Waiting for Customer AOI US Created Jul 23, 2026 Modified Aug 5, 2026 Age 4w
  92. Barcena Angeles, Juan Manuel Waiting for Customer AOI MX Created Jul 1, 2026 Modified Aug 5, 2026 Age 7w
  93. Nick Moorman Open AOI US Created Jul 18, 2026 Modified Aug 5, 2026 Age 5w
  94. Marlene Ramirez Open AOI MX Created Mar 25, 2026 Modified Aug 4, 2026 Age 5mo
  95. Open AOI US Created Aug 4, 2026 Modified Aug 4, 2026 Age 2w
  96. Open AOI US Created Aug 4, 2026 Modified Aug 4, 2026 Age 2w
  97. IMI RODRIGUEZ, Oscar Waiting on Third Party AOI MX Created Jul 22, 2026 Modified Jul 31, 2026 Age 4w
  98. Claudio Echeverria Waiting on Third Party AOI MX Created Jul 14, 2026 Modified Jul 29, 2026 Age 5w
  99. Dwight Kelly | GHSP Open AOI US Created Jul 24, 2026 Modified Jul 28, 2026 Age 4w
  100. Projects Waiting for Customer AOI MX Created Jul 27, 2026 Modified Jul 28, 2026 Age 3w
  101. Jorge Villagomez Waiting for Customer AOI MX Created Jul 3, 2026 Modified Jul 28, 2026 Age 7w
  102. Projects Waiting on Third Party AOI MX Created Jul 13, 2026 Modified Jul 28, 2026 Age 5w
  103. Michael Tufts Open AOI US Created Jul 18, 2026 Modified Jul 27, 2026 Age 5w
  104. Tyler Lovell | QUALITY ELECTRODYNAMICS Waiting for Customer AOI US Created Jul 10, 2026 Modified Jul 24, 2026 Age 6w
  105. Justin Peterson Waiting on Third Party AOI US Created Jun 30, 2026 Modified Jul 24, 2026 Age 7w
  106. Kevin Higashi [CKD] Waiting for Customer AOI US Created Jun 29, 2026 Modified Jul 24, 2026 Age 7w
  107. Ford, Tristan Waiting for Customer AOI US Created Jul 7, 2026 Modified Jul 24, 2026 Age 6w
  108. #1803419 RE: Request 0000063351 Likely nontechnical
    Karen Ailyn Lopez Cano | BOSCH AOI Waiting on Third Party AOI MX Created Jun 30, 2026 Modified Jul 23, 2026 Age 7w
  109. Luis Fermin Vasquez Waiting on Third Party AOI MX Created Jul 18, 2026 Modified Jul 22, 2026 Age 5w
  110. Darlene Coelho | HITACHI ASTEMO Waiting for Customer AOI US Created Jul 10, 2026 Modified Jul 17, 2026 Age 6w
  111. Luis. alvares Open AOI MX Created Apr 6, 2026 Modified Jul 16, 2026 Age 4mo
  112. Agustin. lopez Waiting for Customer AOI MX Created Jun 30, 2026 Modified Jul 9, 2026 Age 7w
  113. toshiaki. miyawaki@omron. com Waiting on Third Party AOI MX Created Jul 2, 2026 Modified Jul 8, 2026 Age 7w
  114. Tomohiro Oe Waiting on Third Party AOI US Created Jun 9, 2026 Modified Jun 30, 2026 Age 2mo
  115. Burt, Ryan [USA] Open AOI US Created Apr 21, 2026 Modified Jun 9, 2026 Age 4mo
  116. Open AOI US Created Dec 31, 2025 Modified May 13, 2026 Age 7mo
  117. Marlene Ramirez Waiting on Third Party AOI MX Created Apr 7, 2026 Modified May 7, 2026 Age 4mo
  118. Jeff Rodriguez/WMX/Wistron Open AOI MX Created Feb 26, 2026 Modified Apr 10, 2026 Age 5mo
  119. Open AOI MX Created Oct 30, 2025 Modified Mar 30, 2026 Age 9mo
  120. Open AOI MX Created Jan 9, 2026 Modified Mar 27, 2026 Age 7mo
  121. ernesto. mx@mass. com. sg Waiting for Customer AOI MX Created Mar 4, 2026 Modified Mar 26, 2026 Age 5mo
  122. Vinicius Vidotti Waiting for Customer AOI MX Created Feb 26, 2026 Modified Mar 26, 2026 Age 5mo
  123. Luis Guerrero Alvarez Waiting for Customer AOI MX Created Mar 8, 2026 Modified Mar 23, 2026 Age 5mo
  124. Karla Ibarra Robaldino Waiting on Third Party AOI MX Created Feb 16, 2026 Modified Feb 19, 2026 Age 6mo
  125. Andres M. Garcia Waiting for Customer AOI MX Created Feb 6, 2026 Modified Feb 11, 2026 Age 6mo
  126. Waiting for Customer AOI MX Created Jan 30, 2026 Modified Feb 9, 2026 Age 6mo
  127. Waiting for Customer AOI MX Created Dec 15, 2025 Modified Jan 15, 2026 Age 8mo
  128. Waiting for Customer AOI MX Created Dec 26, 2025 Modified Jan 7, 2026 Age 7mo
  129. Waiting for Customer AOI MX Created Nov 12, 2025 Modified Dec 12, 2025 Age 9mo
  130. Open AOI MX Created Oct 20, 2025 Modified Dec 4, 2025 Age 10mo
  131. Waiting for Customer AOI MX Created Oct 22, 2025 Modified Nov 14, 2025 Age 10mo
  132. Waiting for Customer AOI MX Created Oct 21, 2025 Modified Nov 5, 2025 Age 10mo
  133. Waiting for Customer AOI MX Created Oct 21, 2025 Modified Oct 31, 2025 Age 10mo

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Tickets indexed2131
AOI US1556
AOI MX575
Resolved55
Closed1942
Conversations12660
Private notes2732
Public replies9928
KB documents247
KB last indexed
2026-05-19 08:25:36.664158-04:00
Latest ticket sync
2026-08-22 22:35:56.113260-04:00

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omronelectronicsllc.freshdesk.com
API configured
True
Private notes
False
Auto-note mode
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Knowledge Base

Repo path
/kb/omron-support-toolkit
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kb, scripts, docs/mining
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