Ticket #1837371 | Omron Freshdesk Assist

AOI US Open

⚙️ Machining Cases | Mold Inserts & Precision Parts

CustomerAlex

CompanyNot indexed

Priority2

TypeN/A

UpdatedAug 14, 2026 at 8:11 AM

Thread0 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Open (2)
Created: Aug 14, 2026 at 8:11 AM
Requester: Alex <z4rem1@tfbwt.cn>
Company: Not indexed
Last synced: Aug 14, 2026 at 8:11 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN

Current case

Customer issue

Hello, I would like to share some machining examples with OMRON Factory Automation Our experience includes manufacturing precision mold inserts, stamping punches, and custom fixture components according to customer drawings. Below are some examples of parts we have processed: Each project is reviewed based on drawing requirements, material selection, machining process, and dimensional inspection data. CASE → I can share more machining examples Hope these examples can help you understand our machining capability. Alex Koosei Precision

Conversation

Engineer and customer thread

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Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case8 pts

Previous cases

1 Past case Weak
#1825844 ⚙️ Precision metal parts for your molds & automation
Matched in subject, ticket text: mold, precision, inserts

⚙️ Precision metal parts for your molds & automation Hi, I'm Alex, running a precision metal parts workshop. We specialize in: • Plastic injection & stamping mold inserts • Automation equipment parts • Fixture & jig components Core equipment: • Precision grind...
Raw retrieval score 17
2 Past case Weak
#1736904 XT750 – LGA HiP Visibility & Multi‑Slice Inspection
Matched in ticket text, conversation: machining, precision, examples

...ection algorithms for this application. Any reference settings, application notes, or examples related to LGA HiP inspection would be appreciated. An image of the component and the datasheet are attached for reference. Thank you for your support. Sarah Cerna P...
Raw retrieval score 11
3 Past case Weak
#1782226 VT-X750: Issue Creating X-Ray Image for Large PCB
Matched in ticket text, conversation: machining, precision

...ank you for your assistance. Best regards, Sarah Cerna Process Technician - PCBA Star Precision, LP 11236 Brittmoore Park Dr | Houston , TX 77041 Main: 5410 Brystone Dr | Houston, TX 77041 T: ([phone] F: ([phone] [email] | www.star-precision.com Fabrication I...
Raw retrieval score 8

Knowledge base

1 KB guidance Weak
Troubleshooting Cases
kb/10_cases/README.md | cases

# Troubleshooting Cases Use one file per support case or technical discovery. Recommended filename: `YYYY-MM-DD_system_short-issue.md` Example: `2026-05-11_vdb_program-distribution-timeout.md` Each case should identify the symptom, environment, evidence,...
Raw retrieval score 7
2 KB guidance Weak
VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern
kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md | cases, examples

...suspicious in logs but may be normal depending on panel configuration. Missing image examples may appear as: ```text File is not fund : \\<server>\ShareData\InspectionImage\...\Image_....jpg ``` The spelling may appear exactly as `fund` in Omron logs. Treat...
Raw retrieval score 3
3 KB guidance Weak
Case: vDB ORA-12514 Listener Hostname Mismatch
kb/10_cases/2025-06-10_vdb-ora-12514-listener-hostname-mismatch.md | cases

# Case: vDB ORA-12514 Listener Hostname Mismatch ## Summary - System: Omron vDB / Oracle - Product / model: AOI program delivery / vDB-connected workflow - Error: `ORA-12514: TNS:listener does not currently know of service requested in connect descriptor` -...
Raw retrieval score 2

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (15/100)
Reason: Matched machining, cases, mold, inserts, precision, examples; top ticket #1825844 scored 17; top KB match scored 7.

Similar historical tickets:
- #1825844: ⚙️ Precision metal parts for your molds & automation (score 17) - https://omronelectronicsllc.freshdesk.com/a/tickets/1825844
- #1736904: XT750 – LGA HiP Visibility & Multi‑Slice Inspection (score 11) - https://omronelectronicsllc.freshdesk.com/a/tickets/1736904
- #1782226: VT-X750: Issue Creating X-Ray Image for Large PCB (score 8) - https://omronelectronicsllc.freshdesk.com/a/tickets/1782226

Relevant KB docs:
- Troubleshooting Cases (kb/10_cases/README.md, score 7)
- VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern (kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md, score 3)
- Case: vDB ORA-12514 Listener Hostname Mismatch (kb/10_cases/2025-06-10_vdb-ora-12514-listener-hostname-mismatch.md, score 2)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1837371 ⚙️ Machining Cases | Mold Inserts & Precision Parts

Customer Alex

Company Not indexed

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