Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case5 pts
Top KB document1 pts
Supporting cases0 pts
Case and KB agree0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
precisionmetalpartsmoldsautomation
Previous cases
-
1
Past case
Weak
#1640374 Re: 2 different size parts share a part number
Matched in subject, ticket text, conversation: parts, automation
Re: 2 different size parts share a part number Hello Alex, There is not a native function to handle this, as escapes can occur as a result of the changing part sizes without changing component numbers. A part number is defined as something that has the same X/...
Raw retrieval score 11
-
2
Past case
Weak
#1757314 Reliable Industrial Automation Supplier | PLCs, Inverters, Encoders
Matched in subject, ticket text: automation, parts
Reliable Industrial Automation Supplier | PLCs, Inverters, Encoders Hi, We are an experienced industrial automation supplier specializing in Siemens, Schneider, Allen Bradley, and other major brands. We focus on PLC, HMI, inverters, servo systems, encoders, an...
Raw retrieval score 10
-
3
Past case
Weak
#1689533 Re: False calls - Many parts Lead Exposure, exposed toe
Matched in subject, ticket text: parts, automation
Re: False calls - Many parts Lead Exposure, exposed toe Darren, Can you provide TeamViewer? Best regards, Jeremy Orbach Application Engineer – Inspection Systems Direct: [phone] | [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100, Hoffman E...
Raw retrieval score 10
Knowledge base
-
1
KB guidance
Weak
Case: VT-X750 Missing Through-Hole Slice Images From NWIN Settings
kb/10_cases/2025-10-10_vtx750-missing-th-slice-images-nwin-settings.md | parts
...slice JPEG export remains disabled.
This creates a customer-facing symptom where SMT parts appear to have normal images, but TH parts appear to be missing image evidence.
## Verification Steps
1. Confirm the missing reference designators are TH or slice/vol...
Raw retrieval score 1
-
2
KB guidance
Weak
BitTrace Archiver Configuration Fields
kb/30_quick_reference/bittrace-archiver-configuration-fields.md | parts
...defects at AOI
- defects confirmed
If a customer says the archive is missing many OK parts or untested parts, confirm this setting before assuming import failure.
## Image Path Behavior
`Inspection image Path` is optional. If it is blank, BitTrace does not...
Raw retrieval score 1
-
3
KB guidance
Weak
AOI HASL End Overhang / Toe vs Horizontal Extraction
kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md | parts
...To Use
Use this when AOI reports end-overhang false rejects on SOT/transistor-style parts, especially on HASL boards where solder covers or obscures the lead toe.
## Core Pattern
Toe-based extraction assumes the lead toe is visible enough for reliable dete...
Raw retrieval score 1
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (6/100)
Reason: Matched precision, metal, parts, molds, automation; top ticket #1640374 scored 11; top KB match scored 1.
Similar historical tickets:
- #1640374: Re: 2 different size parts share a part number (score 11) - https://omronelectronicsllc.freshdesk.com/a/tickets/1640374
- #1757314: Reliable Industrial Automation Supplier | PLCs, Inverters, Encoders (score 10) - https://omronelectronicsllc.freshdesk.com/a/tickets/1757314
- #1689533: Re: False calls - Many parts Lead Exposure, exposed toe (score 10) - https://omronelectronicsllc.freshdesk.com/a/tickets/1689533
Relevant KB docs:
- Case: VT-X750 Missing Through-Hole Slice Images From NWIN Settings (kb/10_cases/2025-10-10_vtx750-missing-th-slice-images-nwin-settings.md, score 1)
- BitTrace Archiver Configuration Fields (kb/30_quick_reference/bittrace-archiver-configuration-fields.md, score 1)
- AOI HASL End Overhang / Toe vs Horizontal Extraction (kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md, score 1)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.