Ticket #1640374 | Omron Freshdesk Assist

AOI US Closed

Re: 2 different size parts share a part number

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedNov 29, 2025 at 10:23 PM

Thread3 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Nov 17, 2025 at 11:22 AM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hello Alex, There is not a native function to handle this, as escapes can occur as a result of the changing part sizes without changing component numbers. A part number is defined as something that has the same X/Y/Z size, so technically a new part number should be applied to a different part size. Alternatively you can adjust the window size each time the part changes, but this requires manual adjustment each time. Are you utilizing internal part numbers or manufacturing part numbers when programming AOI? Best regards, Jeremy Orbach Application Engineer – Inspection Systems Direct: [phone] | [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100, Hoffman Estates, IL 60169 automation.omron.com ________________________________ From: Jeremiah Soliz / OEI Sent: Monday, November 17, 2025 10:11 AM To: Alex Mello ; [email] ; AOISupport-US-A Subject: Fw: 2 different size parts share a part number @AOISupport-US-A Can somebody help Alex with this info? Alex I am traveling to a customer site, I apologize. Thanks Get Outlook for iOS ________________________________ From: Alex Mello Sent: Monday, November 17, 2025 10:46:45 AM To: Jeremiah Soliz / OEI Subject: Re: 2 different size parts share a part number Just wanted to bump this up in your inbox. Thank you, Alex Mello Process Technician Creation Technologies Office: [phone] [email] | www.creationtech.com ________________________________ From: Alex Mello Sent: Thursday, November 13, 2025 3:51 PM To: [email] Subject: 2 different size parts share a part number Hey Jeremiah, I have a board with a bunch of a part number, we got parts from 2 different vendors for the part number so they are technically the same part, but they are different sizes. Is there a way to set the AOI to look for 2 different part shapes for the same part number? I am about to leave for the day as I'm typing this and we don't run on Fridays so I wont need an answer until Monday but I figured I would send this now to avoid forgetting. Thank you, Alex Mello Process Technician Creation Technologies Office: [phone] 499 E. Corporate Drive | Meridian, ID 83642 | USA [email] | www.creationtech.com [cid:6d4737ea-9607-45f7-9f1e-196ff6af7fa3] WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe.

Conversation

Engineer and customer thread

3 messages

Omron internal Private note | Nov 17, 2025 at 11:47 AM

Private

Tickets with IDs 1640358 is merged into this ticket.
Omron internal Private note | Nov 17, 2025 at 11:47 AM

Private

Merged from ticket 1640358 Subject: Fw: 2 different size parts share a part number Description: @AOISupport-US-A Can somebody help Alex with this info? Alex I am traveling to a customer site, I apologize. Thanks Get Outlook for iOS From: Alex Mello Sent: Monday, November 17, 2025 10:46:45 AM To: Jeremiah Soliz / OEI Subject: Re: 2 different size parts share a part number Just wanted to bump this up in your inbox. Thank you, Alex Mello Process Technician Creation Technologies Office: [phone] [email] | www.creationtech.com From: Alex Mello Sent: Thursday, November 13, 2025 3:51 PM To: [email] Subject: 2 different size parts share a part number Hey Jeremiah, I have a board with a bunch of a part number, we got parts from 2 different vendors for the part number so they are technically the same part, but they are different sizes. Is there a way to set the AOI to look for 2 different part shapes for the same part number? I am about to leave for the day as I'm typing this and we don't run on Fridays so I wont need an answer until Monday but I figured I would send this now to avoid forgetting. Thank you, Alex Mello Process Technician Creation Technologies Office: [phone] 499 E. Corporate Drive | Meridian, ID 83642 | USA [email] | www.creationtech.com WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe.

freshdesk-inline-150138602538.png
Omron internal Private note | Nov 19, 2025 at 7:32 PM

Private

Subject: RE: Re: 2 different size parts share a part number [ AOI Case# 1640374] has been resolved. Description: Hello Jeremiah, Thank you for your recent inquiry. We’re pleased to inform you that your case 1640374 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case35 pts

Previous cases

1 Past case Moderate
#1787665 Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819]
Matched in ticket text, conversation: different, size, parts, share, part

...361-baff-dda33a3fd455] Thanks, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] ________________________________ From: AOI Tech Support - US Sent: Tuesday, June 9, 2026 4:06 PM To: Olivia Pisacano Cc: Nader Ibrahim Subject: [EXTERNAL]Re: Future So...
Raw retrieval score 71
2 Past case Moderate
#1640358 Fw: 2 different size parts share a part number
Matched in subject, ticket text: different, size, parts, share, part

Fw: 2 different size parts share a part number @AOISupport-US-A Can somebody help Alex with this info? Alex I am traveling to a customer site, I apologize. Thanks Get Outlook for iOS ________________________________ From: Alex Mello Sent: Monday, November 17,...
Raw retrieval score 70
3 Past case Moderate
#1796953 Re: Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819] [Case: 1787665]
Matched in ticket text, conversation: different, size, parts, share, part

...QFN and SON packages? Thanks, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] ________________________________ From: AOI Tech Support - US Sent: Wednesday, June 10, 2026 3:03 PM To: Olivia Pisacano Cc: Nader Ibrahim Subject: Re: Re: [EXTERNAL]Re...
Raw retrieval score 51

Knowledge base

1 KB guidance Weak
AXI XShareData Output Paths And Message Folders
kb/30_quick_reference/axi-xsharedata-output-paths-and-message-folders.md | share, part

# AXI XShareData Output Paths And Message Folders ## Purpose Use this when a customer, MES vendor, xLink integrator, or traceability tool asks where VT-X750 / VT-X850 AXI inspection output files are stored. ## Core Rule For AXI systems, use the AXI Server...
Raw retrieval score 8
2 KB guidance Weak
DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528
kb/10_cases/2025-06-09_datalifecycle-image-bak-share-missing-and-ora-12528.md | share

# DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528 ## Summary An AOI/vTS system showed `DataLifeCycleManageServices` errors during image delete/evacuation processing. The first clear failure was repeated copy errors to a local UNC path: ```te...
Raw retrieval score 7
3 KB guidance Weak
Customer Template - DataLifeCycle IMAGE_BAK Share Error
kb/90_templates/customer-datalifecycle-image-bak-share-template.md | share

# Customer Template - DataLifeCycle IMAGE_BAK Share Error Subject: DataLifeCycle Service Share Access Error Hi [Name], The log shows that `DataLifeCycleManageServices` is trying to move/delete inspection image data using this path: ```text \\127.0.0.1\Shar...
Raw retrieval score 7

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (55/100)
Reason: Matched 2, different, size, parts, share, part, number, email; top ticket #1787665 scored 71; top KB match scored 8.

Similar historical tickets:
- #1787665: Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819] (score 71) - https://omronelectronicsllc.freshdesk.com/a/tickets/1787665
- #1640358: Fw: 2 different size parts share a part number (score 70) - https://omronelectronicsllc.freshdesk.com/a/tickets/1640358
- #1796953: Re: Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819] [Case: 1787665] (score 51) - https://omronelectronicsllc.freshdesk.com/a/tickets/1796953

Relevant KB docs:
- AXI XShareData Output Paths And Message Folders (kb/30_quick_reference/axi-xsharedata-output-paths-and-message-folders.md, score 8)
- DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528 (kb/10_cases/2025-06-09_datalifecycle-image-bak-share-missing-and-ora-12528.md, score 7)
- Customer Template - DataLifeCycle IMAGE_BAK Share Error (kb/90_templates/customer-datalifecycle-image-bak-share-template.md, score 7)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

Omron Application Engineer

Ticket copilot

Connecting

Ticket #1640374 Re: 2 different size parts share a part number

Customer Not indexed

Company Not indexed

Freshdesk Review inbox 0

Ready to investigate this ticket

Start a complete analysis or ask a focused question below.

Analysis activity Waiting

Choose an engineer and start an analysis.