Ticket #1640358 | Omron Freshdesk Assist

AOI US Closed

Fw: 2 different size parts share a part number

CustomerNot indexed

CompanyNot indexed

Priority2

TypeN/A

UpdatedNov 19, 2025 at 12:26 PM

Thread1 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Nov 17, 2025 at 11:11 AM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, merged_ticket, LOCKED

Current case

Customer issue

@AOISupport-US-A Can somebody help Alex with this info? Alex I am traveling to a customer site, I apologize. Thanks Get Outlook for iOS ________________________________ From: Alex Mello Sent: Monday, November 17, 2025 10:46:45 AM To: Jeremiah Soliz / OEI Subject: Re: 2 different size parts share a part number Just wanted to bump this up in your inbox. Thank you, Alex Mello Process Technician Creation Technologies Office: [phone] [email] | www.creationtech.com ________________________________ From: Alex Mello Sent: Thursday, November 13, 2025 3:51 PM To: [email] Subject: 2 different size parts share a part number Hey Jeremiah, I have a board with a bunch of a part number, we got parts from 2 different vendors for the part number so they are technically the same part, but they are different sizes. Is there a way to set the AOI to look for 2 different part shapes for the same part number? I am about to leave for the day as I'm typing this and we don't run on Fridays so I wont need an answer until Monday but I figured I would send this now to avoid forgetting. Thank you, Alex Mello Process Technician Creation Technologies Office: [phone] 499 E. Corporate Drive | Meridian, ID 83642 | USA [email] | www.creationtech.com [cid:6d4737ea-9607-45f7-9f1e-196ff6af7fa3] WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe.

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Engineer and customer thread

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Omron internal Private note | Nov 17, 2025 at 11:47 AM

Private

This ticket is closed and merged into ticket 1640374

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case60 pts

Previous cases

1 Past case Strong
#1640374 Re: 2 different size parts share a part number
Matched in ticket number: different, size, parts, share, part

Re: 2 different size parts share a part number Hello Alex, There is not a native function to handle this, as escapes can occur as a result of the changing part sizes without changing component numbers. A part number is defined as something that has the same X/...
Raw retrieval score 10000
2 Past case Weak
#1681438 RE: Correcting Part Rotations in Library from locked ticket:1656407
Matched in subject, ticket text, conversation: part, ticket, different, parts, share

RE: Correcting Part Rotations in Library from locked ticket:1656407 Sean ODay : Brad, Confirmed new dates, yes all systems are go. Sean O’Day Senior Vice President E: [email] P: [phone] RANKED #1 BY QUALITY MAGAZINE AS A QUALITY LEADERSHIP 100 COMPANY CONFIDEN...
Raw retrieval score 31
3 Past case Weak
#1680768 RE: Correcting Part Rotations in Library from locked ticket:1656407
Matched in subject, ticket text, conversation: part, ticket, different, parts, share

RE: Correcting Part Rotations in Library from locked ticket:1656407 Henry Zimmerman : Jeremy, What will be a good start time for you on February 2nd for the onsite training class? Are there any action items that you require me to do in preparation for the clas...
Raw retrieval score 31

Knowledge base

1 KB guidance Weak
AXI XShareData Output Paths And Message Folders
kb/30_quick_reference/axi-xsharedata-output-paths-and-message-folders.md | share, part

# AXI XShareData Output Paths And Message Folders ## Purpose Use this when a customer, MES vendor, xLink integrator, or traceability tool asks where VT-X750 / VT-X850 AXI inspection output files are stored. ## Core Rule For AXI systems, use the AXI Server...
Raw retrieval score 8
2 KB guidance Weak
DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528
kb/10_cases/2025-06-09_datalifecycle-image-bak-share-missing-and-ora-12528.md | share

# DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528 ## Summary An AOI/vTS system showed `DataLifeCycleManageServices` errors during image delete/evacuation processing. The first clear failure was repeated copy errors to a local UNC path: ```te...
Raw retrieval score 7
3 KB guidance Weak
Customer Template - DataLifeCycle IMAGE_BAK Share Error
kb/90_templates/customer-datalifecycle-image-bak-share-template.md | share

# Customer Template - DataLifeCycle IMAGE_BAK Share Error Subject: DataLifeCycle Service Share Access Error Hi [Name], The log shows that `DataLifeCycleManageServices` is trying to move/delete inspection image data using this path: ```text \\127.0.0.1\Shar...
Raw retrieval score 7

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (72/100)
Reason: Matched 2, different, size, parts, share, part, number, ticket, closed, merged, into, 1640374; top ticket #1640374 scored 10000; top KB match scored 8.

Similar historical tickets:
- #1640374: Re: 2 different size parts share a part number (score 10000) - https://omronelectronicsllc.freshdesk.com/a/tickets/1640374
- #1681438: RE: Correcting Part Rotations in Library from locked ticket:1656407 (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1681438
- #1680768: RE: Correcting Part Rotations in Library from locked ticket:1656407 (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1680768

Relevant KB docs:
- AXI XShareData Output Paths And Message Folders (kb/30_quick_reference/axi-xsharedata-output-paths-and-message-folders.md, score 8)
- DataLifeCycleManageServices IMAGE_BAK Share Missing / ORA-12528 (kb/10_cases/2025-06-09_datalifecycle-image-bak-share-missing-and-ora-12528.md, score 7)
- Customer Template - DataLifeCycle IMAGE_BAK Share Error (kb/90_templates/customer-datalifecycle-image-bak-share-template.md, score 7)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1640358 Fw: 2 different size parts share a part number

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