Ticket #1689533 | Omron Freshdesk Assist

AOI US Closed

Re: False calls - Many parts Lead Exposure, exposed toe

CustomerNot indexed

CompanyNot indexed

Priority1

TypeN/A

UpdatedFeb 1, 2026 at 1:24 PM

Thread1 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Jan 30, 2026 at 12:24 PM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: merged_ticket, LOCKED

Current case

Customer issue

Darren, Can you provide TeamViewer? Best regards, Jeremy Orbach Application Engineer – Inspection Systems Direct: [phone] | [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 100, Hoffman Estates, IL 60169 automation.omron.com ________________________________ From: Darren Otterwell Sent: Friday, January 30, 2026 11:23 AM To: AOISupport-US-A Cc: George Ottesen Subject: False calls - Many parts Lead Exposure, exposed toe You don't often get email from [email] Learn why this is important Hi again, Got a new board and I am seeing many parts that are failing for lead problems. I have checked the boards and they are fine. Is someone available to see if I am missing something? Thank you, Darren Otterwell Process Engineer Creation Technologies Direct: [phone] 1450 Misson Avenue NE | Albuquerque, NM 87101 | US [email] | www.creationtech.com [cid:2d46b56b-44a3-4d2a-9fd5-e632d8a9172a]

Conversation

Engineer and customer thread

1 messages

Omron internal Private note | Jan 30, 2026 at 1:22 PM

Private

This ticket is closed and merged into ticket 1689528

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case60 pts

Previous cases

1 Past case Strong
#1689528 False calls - Many parts Lead Exposure, exposed toe
Matched in ticket number: false, calls, many, parts, lead

False calls - Many parts Lead Exposure, exposed toe Hi again, Got a new board and I am seeing many parts that are failing for lead problems. I have checked the boards and they are fine. Is someone available to see if I am missing something? Thank you, Darren O...
Raw retrieval score 10000
2 Past case Weak
#1681438 RE: Correcting Part Rotations in Library from locked ticket:1656407
Matched in subject, ticket text, conversation: ticket, false, calls, many, parts

RE: Correcting Part Rotations in Library from locked ticket:1656407 Sean ODay : Brad, Confirmed new dates, yes all systems are go. Sean O’Day Senior Vice President E: [email] P: [phone] RANKED #1 BY QUALITY MAGAZINE AS A QUALITY LEADERSHIP 100 COMPANY CONFIDEN...
Raw retrieval score 30
3 Past case Weak
#1680768 RE: Correcting Part Rotations in Library from locked ticket:1656407
Matched in subject, ticket text, conversation: ticket, false, calls, many, parts

RE: Correcting Part Rotations in Library from locked ticket:1656407 Henry Zimmerman : Jeremy, What will be a good start time for you on February 2nd for the onsite training class? Are there any action items that you require me to do in preparation for the clas...
Raw retrieval score 30

Knowledge base

1 KB guidance Weak
AOI Lifted Lead Escape Tightening
kb/30_quick_reference/aoi-lifted-lead-escape-tightening.md | false, calls, lead

# AOI Lifted Lead Escape Tightening Use this when lifted leads or solderability defects pass AOI and the customer asks how to make the inspection stricter. ## Triage Questions 1. Is the escape limited to one component type, package, polarity/orientation, or...
Raw retrieval score 9
2 KB guidance Weak
SPI VP9000 False Void / Lighting Extraction
kb/30_quick_reference/spi-vp9000-false-void-lighting-extraction.md | false, calls

# SPI VP9000 False Void / Lighting Extraction ## When To Use Use this when a VP9000 customer reports apparent false void behavior or confusion about blue/background regions in paste images. ## Core Pattern Some complaints that look like paste void defects...
Raw retrieval score 8
3 KB guidance Weak
OpenClaw Freshdesk Export Promotion Audit - 2026-05-18
docs/mining/openclaw_export_promotion_audit_2026-05-18.md | false, calls, lead, email, ticket

...solved_export/drafts` - `openclaw_shared/freshdesk_resolved_export/freshdesk_resolved_closed_index.jsonl` ## Current Export State At Start Of Promotion - OpenClaw reported integrity `PASS`. - The export contained more than 2,100 JSONL rows and more than 130...
Raw retrieval score 7

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (73/100)
Reason: Matched false, calls, many, parts, lead, email, ticket, closed, merged, into, 1689528; top ticket #1689528 scored 10000; top KB match scored 9.

Similar historical tickets:
- #1689528: False calls - Many parts Lead Exposure, exposed toe (score 10000) - https://omronelectronicsllc.freshdesk.com/a/tickets/1689528
- #1681438: RE: Correcting Part Rotations in Library from locked ticket:1656407 (score 30) - https://omronelectronicsllc.freshdesk.com/a/tickets/1681438
- #1680768: RE: Correcting Part Rotations in Library from locked ticket:1656407 (score 30) - https://omronelectronicsllc.freshdesk.com/a/tickets/1680768

Relevant KB docs:
- AOI Lifted Lead Escape Tightening (kb/30_quick_reference/aoi-lifted-lead-escape-tightening.md, score 9)
- SPI VP9000 False Void / Lighting Extraction (kb/30_quick_reference/spi-vp9000-false-void-lighting-extraction.md, score 8)
- OpenClaw Freshdesk Export Promotion Audit - 2026-05-18 (docs/mining/openclaw_export_promotion_audit_2026-05-18.md, score 7)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1689533 Re: False calls - Many parts Lead Exposure, exposed toe

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