Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 5 pts
Top KB document 2 pts
Supporting cases 0 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
reliable industrial automation supplier plcs
Previous cases
1
Past case
Weak
#1665402 Reliable High-Precision Silver Mica Capacitors from Suntan
Matched in subject, ticket text: reliable, industrial
Reliable High-Precision Silver Mica Capacitors from Suntan Good day, Here sharing Suntan’s TS23 Silver Mica Capacitors for RF/precision use. They offer high reliability, high stability, and low loss, suitable for RF/IF filters, oscillators/VCOs, and precision...
Raw retrieval score 10
2
Past case
Weak
#1652753 Re: RE: REQUIRED INFORMATION - F03C.K97.154 [Case: 1647976]
Matched in ticket text, conversation: industrial, automation, supplier
...7.154 [Case: 1647976] Hi Team, Can you please help with the request below? Hello dear supplier, To continue with the change price process, we need to know that the vendor mat of this material F03C.K97.154 was change without physics changes or is a replacement....
Raw retrieval score 10
3
Past case
Weak
#1778423 RE: Contact for the AXI Project at Foxlink U.S. Factory
Matched in ticket text: industrial, automation, supplier
...and dated form must be submitted with that document) I have attached Omron’s W-9 and Supplier information sheet/Bank Letter which contains our ACH payment details should they need them for reference. Should you have any questions please feel free to contact m...
Raw retrieval score 9
Knowledge base
1
KB guidance
Weak
AXI Windows 10 IoT / LTSC Automatic Repair
kb/30_quick_reference/axi-windows-10-iot-ltsc-automatic-repair.md | reliable, industrial
...nd integration settings.
## System Restore Note
On Windows 10 IoT Enterprise / LTSC industrial images, System Protection is commonly disabled. In that case System Restore may show a restore workflow but fail with:
```text
You must enable system protection o...
Raw retrieval score 2
2
KB guidance
Weak
AOI HASL End Overhang / Toe vs Horizontal Extraction
kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md | reliable
...oe.
## Core Pattern
Toe-based extraction assumes the lead toe is visible enough for reliable detection. On HASL or solder-covered finishes, that assumption can fail and cause false end-overhang calls.
## Symptoms
- end-overhang false rejects
- issue concen...
Raw retrieval score 1
3
KB guidance
Weak
Quick Reference: AXI InspectionImage.txt Status
kb/30_quick_reference/axi-inspectionimage-txt-status.md | reliable
...irmed field-by-field reference at that time.
The later mining pass confirmed that no reliable field map should be published until a real sample file is reviewed. Do not invent field definitions from folder names alone.
Known context:
- It belongs to the AXI...
Raw retrieval score 1
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (7/100)
Reason: Matched reliable, industrial, automation, supplier, plcs; top ticket #1665402 scored 10; top KB match scored 2.
Similar historical tickets:
- #1665402: Reliable High-Precision Silver Mica Capacitors from Suntan (score 10) - https://omronelectronicsllc.freshdesk.com/a/tickets/1665402
- #1652753: Re: RE: REQUIRED INFORMATION - F03C.K97.154 [Case: 1647976] (score 10) - https://omronelectronicsllc.freshdesk.com/a/tickets/1652753
- #1778423: RE: Contact for the AXI Project at Foxlink U.S. Factory (score 9) - https://omronelectronicsllc.freshdesk.com/a/tickets/1778423
Relevant KB docs:
- AXI Windows 10 IoT / LTSC Automatic Repair (kb/30_quick_reference/axi-windows-10-iot-ltsc-automatic-repair.md, score 2)
- AOI HASL End Overhang / Toe vs Horizontal Extraction (kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md, score 1)
- Quick Reference: AXI InspectionImage.txt Status (kb/30_quick_reference/axi-inspectionimage-txt-status.md, score 1)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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