Ticket #1665402 | Omron Freshdesk Assist

AOI US Closed

Reliable High-Precision Silver Mica Capacitors from Suntan

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedDec 24, 2025 at 9:25 AM

Thread0 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Dec 22, 2025 at 8:12 AM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, LOCKED

Current case

Customer issue

Good day, Here sharing Suntan’s TS23 Silver Mica Capacitors for RF/precision use. They offer high reliability, high stability, and low loss, suitable for RF/IF filters, oscillators/VCOs, and precision timing, and can be used in telecommunication, medical, aerospace, and industrial equipment. If you are looking for consistent performance and dependable quality, Suntan can provide the perfect solution to enhance your designs. We look forward to supporting your projects! Learn More - Suntan LinkedIn Post: https://www.linkedin.com/feed/update/urn:li:activity:7385942508641554432 Contact us: [email] Best regards, Wanda [email] Suntan Technology Company Limited Suntan Youtube: https://www.youtube.com/c/SuntanTechnology (Welcome to Subscribe) If you do not wish to receive further email messages from us, please reply this email. 若您不想再收到我們電子報，請回覆"Remove"，謝謝。 [email]

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Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case8 pts

Previous cases

1 Past case Weak
#1807216 The World Cup VS. Suntan Capacitors
Matched in subject, ticket text: capacitors, suntan, email

The World Cup VS. Suntan Capacitors Hello, Dai Dai ~~ The World Cup has already kicked off. Which team are you cheering for this year, and who do you think will take the trophy? We also made a themed video for the season, inspired by power stability, signal pe...
Raw retrieval score 17
2 Past case Weak
#1720131 New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type
Matched in subject, ticket text: suntan, capacitors, email

New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type Dear Customer, Glad to inform you, Suntan launch new products for Axial type of Film Capacitor – TS04S Series (Double-Sided). Suitable for snubber, EMI/RFI suppression, and industrial po...
Raw retrieval score 13
3 Past case Weak
#1833511 How Reliable is the Maximum Exposure Dose Feature?
Matched in subject, ticket text, conversation: reliable, email

How Reliable is the Maximum Exposure Dose Feature? ZF Confidential Hello, I've been researching the purchase of a new dosimetry system, but I found out that Omron has a feature that already calculates this. Is there any documentation that makes a statement abo...
Raw retrieval score 11

Knowledge base

1 KB guidance Weak
OpenClaw Freshdesk Export Promotion Audit - 2026-05-18
docs/mining/openclaw_export_promotion_audit_2026-05-18.md | email

...customer names, ticket IDs, raw signatures, exact paths, IP addresses, phone numbers, email addresses, or attachment content. - Treated low-confidence OpenClaw summaries as triage notes rather than validated root-cause case studies. ## Promotion Pass 2 Promo...
Raw retrieval score 1
2 KB guidance Weak
Customer Explanation: <Topic>
kb/90_templates/customer-explanation-template.md | email

...Customer Explanation: <Topic> ## Short Version <Two to four sentences suitable for email or AGEWEB> ## Details <Plain explanation of what happened and why> ## Recommended Next Step <Action the customer should take or approve> ## Information Needed - <...
Raw retrieval score 1
3 KB guidance Weak
AOI HASL End Overhang / Toe vs Horizontal Extraction
kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md | reliable

...oe. ## Core Pattern Toe-based extraction assumes the lead toe is visible enough for reliable detection. On HASL or solder-covered finishes, that assumption can fail and cause false end-overhang calls. ## Symptoms - end-overhang false rejects - issue concen...
Raw retrieval score 1

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (9/100)
Reason: Matched reliable, high-precision, silver, mica, capacitors, suntan, email; top ticket #1807216 scored 17; top KB match scored 1.

Similar historical tickets:
- #1807216: The World Cup VS. Suntan Capacitors (score 17) - https://omronelectronicsllc.freshdesk.com/a/tickets/1807216
- #1720131: New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type (score 13) - https://omronelectronicsllc.freshdesk.com/a/tickets/1720131
- #1833511: How Reliable is the Maximum Exposure Dose Feature? (score 11) - https://omronelectronicsllc.freshdesk.com/a/tickets/1833511

Relevant KB docs:
- OpenClaw Freshdesk Export Promotion Audit - 2026-05-18 (docs/mining/openclaw_export_promotion_audit_2026-05-18.md, score 1)
- Customer Explanation: <Topic> (kb/90_templates/customer-explanation-template.md, score 1)
- AOI HASL End Overhang / Toe vs Horizontal Extraction (kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md, score 1)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1665402 Reliable High-Precision Silver Mica Capacitors from Suntan

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