Ticket #1807216 | Omron Freshdesk Assist

AOI US Closed

The World Cup VS. Suntan Capacitors

CustomerNot indexed

CompanyNot indexed

Priority1

TypeAOI - No Action Required

UpdatedJul 9, 2026 at 10:29 AM

Thread0 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Jul 7, 2026 at 6:36 AM
Requester: Not indexed
Company: Not indexed
Last synced: Aug 3, 2026 at 5:56 AM
Resolved: Jul 7, 2026 at 9:40 AM
Closed: Jul 7, 2026 at 9:40 AM
Tags: A - AOI CASE ACK EN, LOCKED

Current case

Customer issue

Hello, Dai Dai ~~ The World Cup has already kicked off. Which team are you cheering for this year, and who do you think will take the trophy? We also made a themed video for the season, inspired by power stability, signal performance, and precision timing in electronics: https://youtu.be/62FGN_gTaBA Suntan Recommend Items: TS08H / X2 Safety Film Capacitors : Stable power supply, Safety protection, Uninterrupted operation during critical moments. Aluminum Electrolytic Capacitors (E-caps) : Long lifetime, Wide application, Supporting screen/sound/signal performance. TSQ Quartz Crystal / Crystal Oscillator : Precise timing, Stable frequency, Low jitter, resulting in System synchronization. Best regards, Wanda [email] Suntan Technology Company Limited Suntan Youtube: https://www.youtube.com/c/SuntanTechnology (Welcome to Subscribe) If you do not wish to receive further email messages from us, please reply this email. 若您不想再收到我們電子報，請回覆"Remove"，謝謝。 [email]

Conversation

Engineer and customer thread

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Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case8 pts

Previous cases

1 Past case Weak
#1665402 Reliable High-Precision Silver Mica Capacitors from Suntan
Matched in subject, ticket text: suntan, capacitors, email

Reliable High-Precision Silver Mica Capacitors from Suntan Good day, Here sharing Suntan’s TS23 Silver Mica Capacitors for RF/precision use. They offer high reliability, high stability, and low loss, suitable for RF/IF filters, oscillators/VCOs, and precision...
Raw retrieval score 17
2 Past case Weak
#1720131 New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type
Matched in subject, ticket text: suntan, capacitors, email

New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type Dear Customer, Glad to inform you, Suntan launch new products for Axial type of Film Capacitor – TS04S Series (Double-Sided). Suitable for snubber, EMI/RFI suppression, and industrial po...
Raw retrieval score 13
3 Past case Weak
#1701819 Error al recuperar imagenes en Omron Archive Tool.
Matched in subject, ticket text, conversation: cup, email

Error al recuperar imagenes en Omron Archive Tool. Buen dia! Estoy intentando recuperar imágenes de AOI utilizando el Omron Archive Tool, pero aparece el siguiente mensaje: [email] Existe algun parámetro o alguna actualización que se haya realizado por parte d...
Raw retrieval score 12

Knowledge base

1 KB guidance Weak
OpenClaw Freshdesk Export Promotion Audit - 2026-05-18
docs/mining/openclaw_export_promotion_audit_2026-05-18.md | email

...customer names, ticket IDs, raw signatures, exact paths, IP addresses, phone numbers, email addresses, or attachment content. - Treated low-confidence OpenClaw summaries as triage notes rather than validated root-cause case studies. ## Promotion Pass 2 Promo...
Raw retrieval score 1
2 KB guidance Weak
Customer Explanation: <Topic>
kb/90_templates/customer-explanation-template.md | email

...Customer Explanation: <Topic> ## Short Version <Two to four sentences suitable for email or AGEWEB> ## Details <Plain explanation of what happened and why> ## Recommended Next Step <Action the customer should take or approve> ## Information Needed - <...
Raw retrieval score 1
3 KB guidance Weak
Q-upNavi Port / Service Conflict Quick Reference
kb/30_quick_reference/qupnavi-port-service-conflict.md | cup

...cat, and database services are running. 3. Check whether required ports are already occupied by another process. 4. Compare the active process listener list to the expected service map for that system. 5. Review recent service restarts, Windows updates, or app...
Raw retrieval score 1

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (9/100)
Reason: Matched world, cup, suntan, capacitors, email; top ticket #1665402 scored 17; top KB match scored 1.

Similar historical tickets:
- #1665402: Reliable High-Precision Silver Mica Capacitors from Suntan (score 17) - https://omronelectronicsllc.freshdesk.com/a/tickets/1665402
- #1720131: New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type (score 13) - https://omronelectronicsllc.freshdesk.com/a/tickets/1720131
- #1701819: Error al recuperar imagenes en Omron Archive Tool. (score 12) - https://omronelectronicsllc.freshdesk.com/a/tickets/1701819

Relevant KB docs:
- OpenClaw Freshdesk Export Promotion Audit - 2026-05-18 (docs/mining/openclaw_export_promotion_audit_2026-05-18.md, score 1)
- Customer Explanation: <Topic> (kb/90_templates/customer-explanation-template.md, score 1)
- Q-upNavi Port / Service Conflict Quick Reference (kb/30_quick_reference/qupnavi-port-service-conflict.md, score 1)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1807216 The World Cup VS. Suntan Capacitors

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