Ticket #1720131 | Omron Freshdesk Assist

AOI US Closed

New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedMar 14, 2026 at 8:23 AM

Thread0 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Mar 12, 2026 at 4:40 AM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:26 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, LOCKED

Current case

Customer issue

Dear Customer, Glad to inform you, Suntan launch new products for Axial type of Film Capacitor – TS04S Series (Double-Sided). Suitable for snubber, EMI/RFI suppression, and industrial power applications, with stable non-polar performance for AC and pulse circuits. Welcome to check below picture and my colleague's LinkedIn page for more details info, I look forward to your contact by email or LinkedIn directly. Thank you! Learn More - My Colleague's LinkedIn Page FYI : https://www.linkedin.com/in/wanda-suntan-capacitors/ (Or search “Wanda-Suntan-Capacitors” on LinkedIn) Contact me by E-mail : [email] Best regards, Yuna [email] Suntan Technology Company Limited Suntan Youtube: https://www.youtube.com/c/SuntanTechnology (Welcome to Subscribe) If you do not wish to receive further email messages from us, please reply this email. 若您不想再收到我們電子報，請回覆"Remove"，謝謝。 [email]

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Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case8 pts

Previous cases

1 Past case Weak
#1694717 Omron X-Ray is Down since this morning - Production Down
Matched in subject, ticket text, conversation: product, email, linkedin, new

Omron X-Ray is Down since this morning - Production Down Hi Omron X-Ray team, Good afternoon! Since this morning we having issue connecting to server "z". We and IT team tried to boot up few times server, review station PCs but no luck. Also tried typing the c...
Raw retrieval score 17
2 Past case Weak
#1695082 Urgent - Production is stopped - v-CA software nonfunctioning
Matched in subject, ticket text, conversation: product, new, email

Urgent - Production is stopped - v-CA software nonfunctioning Hello, This morning around 3am the v-CA software on each of the production lines lost the ability to make judgements. When the operator judged a fault, the software would progress to the next fault,...
Raw retrieval score 16
3 Past case Weak
#1739850 RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759]
Matched in subject, ticket text, conversation: product, new, email

RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Good morning, Josh. Thank you for the call this morning. The card has cleared. @Max Fabiano / OEI, you may proceed with placing the order. Once Jasmine enters it, I’ll release it....
Raw retrieval score 14

Knowledge base

1 KB guidance Weak
Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout
kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md | new, product

# Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout ## Summary - System: vTS / SystemMonitorService / ResultDeliveryManager - Product / model: Omron AOI, vTS, line servers - Symptom: Mass Production Images load slowly, especially after idle...
Raw retrieval score 8
2 KB guidance Weak
Case: Mass Production Images Missing Until Reboot / WCF Startup Order
kb/10_cases/2025-10-08_vts-mass-production-images-wcf-startup-order.md | new, product

# Case: Mass Production Images Missing Until Reboot / WCF Startup Order ## Summary - System: VT-S10 / VT-S1080 style AOI, vTS, SystemMonitor, ResultDeliveryManager - Symptom: Mass production images do not reach the virtual teach station until the AOI/system...
Raw retrieval score 8
3 KB guidance Weak
Case: NG Mass Production Data / Bad Component Data Workaround
kb/10_cases/2025-07-09_ng-mass-production-data-readd-part-workaround.md | product

# Case: NG Mass Production Data / Bad Component Data Workaround ## Summary - System: AOI / VT-Teaching / mass production data - Symptom: Error occurs when opening or reviewing data for a specific component/inspection - Status: Japan-confirmed workaround patt...
Raw retrieval score 7

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (16/100)
Reason: Matched new, product, suntan, ts04s, series, email, linkedin; top ticket #1694717 scored 17; top KB match scored 8.

Similar historical tickets:
- #1694717: Omron X-Ray is Down since this morning - Production Down (score 17) - https://omronelectronicsllc.freshdesk.com/a/tickets/1694717
- #1695082: Urgent - Production is stopped - v-CA software nonfunctioning (score 16) - https://omronelectronicsllc.freshdesk.com/a/tickets/1695082
- #1739850: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] (score 14) - https://omronelectronicsllc.freshdesk.com/a/tickets/1739850

Relevant KB docs:
- Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout (kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md, score 8)
- Case: Mass Production Images Missing Until Reboot / WCF Startup Order (kb/10_cases/2025-10-08_vts-mass-production-images-wcf-startup-order.md, score 8)
- Case: NG Mass Production Data / Bad Component Data Workaround (kb/10_cases/2025-07-09_ng-mass-production-data-readd-part-workaround.md, score 7)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1720131 New Product! Suntan TS04S Series Double-Sided Film Capacitor – Axial Type

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