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Ticket #1694717

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AOI US Closed

Omron X-Ray is Down since this morning - Production Down

CustomerNot indexed
CompanyNot indexed
Priority2
TypeAOI - Repair
UpdatedFeb 27, 2026 at 6:23 PM
Thread15 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Feb 6, 2026 at 1:13 PM
Requester
Not indexed
Company
Not indexed
Last synced
May 19, 2026 at 1:25 AM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hi Omron X-Ray team, Good afternoon! Since this morning we having issue connecting to server "z". We and IT team tried to boot up few times server, review station PCs but no luck. Also tried typing the commands provided by Omron in past net use Z: \\OMRON-VTX-SVR\ShareData The command you want to run is net use Z: \\OMRON-VTX-SVR\ShareData /persistent:yes I have team viewer connected now if one you want to remote login and try to re-connect. See below credentials. My cell number is [phone] in case you need to call. [email] These are the IP addresses of all X-Ray PCs XRAY MACHINE 172.28.250.43 XRAY Z SERVER 172.28.250.42 XRAY OLP 172.28.250.44 XRAY RVSX 172.28.250.45 We will appreciate your help in this urgent request. Thanks, [email] Raza | Sr. Process Engineer, CCA Astronautics Corporation of America 135 W Forest Hill Avenue | Oak Creek, WI 53154 | USA Email: [email] | Office: +[phone] | Main: +1.4144.449.4000 Follow us: LinkedIn | X | Astronautics.com

Conversation

Engineer and customer thread

15 messages
  1. Omron Application Engineer Omron reply | Feb 6, 2026 at 2:13 PM
    Hello Syed, I am remoted in, and the RVS-X PC cannot ping any of the other PCs. This is likely a physical issue with the Ethernet connection. Since I am only connected to RVS-X, I cannot tell if the machine is able to ping the server or CTS-X, or if CTS-X can ping the server. If all of them cannot ping, I would guess that the issue is central to whatever method is being used to connect all of them. ​Are your PCs connected together with a single Ethernet switch? Or do they all connect to the Astronautics network before reaching each other? I would recommend getting your IT involved to help investigate the issue. Regards,
  2. Omron Application Engineer Omron reply | Feb 6, 2026 at 3:20 PM
    Hello Syed, After remoting in to the RVS-X PC, we have confirmed that the machine and RVS-X are operating normally. The CTS-X PC has a communication issue that is not resolved yet, but your IT is looking into it. The server has had a HDD failure on drive #5. The drive still shows a yellow light when powered on. The current recommendation is to determine the exact model of HDD in your server, order a replacement locally, and then replace the drive and repopulate the RAID array. This should not lead to any data loss if done correctly. I will look into Omron availability to support the replacement, while Astronautics will work on sourcing the HDD. Regards,
  3. Customer Customer reply | Feb 6, 2026 at 4:00 PM
    Hi Brian, Thanks for looking into this issue. As requested I have already texted you images but here are those images. [email] [email] Thanks, Syed Raza
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  4. Omron Application Engineer Omron reply | Feb 6, 2026 at 4:09 PM
    Hello Syed, The model needed is 7XB7A00042. Here are some places I found online, but you can certainly use any other vendor. https://www.lenovo.com/us/en/p/servers-storage-options/storage-servers/hdd/7xb7a00027?orgRef=https%253A%252F%252Fwww.google.com%252F&cid=us:sem%7Cse%7Cgoogle%7Cnonbrand_dsa_catchall%7Cnonbrand_dsa_catchall%7C%7C%7C12992692526%7C124891993914%7Cdsa-1303230222144%7Csearch%7C&gad_source=1&gad_campaignid=[phone]&gbraid=0AAAAADnnO-UClzdR6jgdtKZshPMPC-E5U&gclid=CjwKCAiAv5bMBhAIEiwAqP9GuJF_JQ1Qxg8TPsEVU_uPE-5t6tDezofD__YirfhdZ5dDx5v9yqsNNRoCeUgQAvD_BwE https://www.amazon.com/Lenovo-3-5-Internal-Hard-Drive/dp/B074W5BSBX Regards,
  5. Customer Customer reply | Feb 6, 2026 at 6:31 PM
    Hi Brian, Good evening! Thanks for providing links to order replacement HDD. But both of these places and others I searched have some lead time associated and we can not afford to have production down for that long. I am going to place PO for Amazon but till we get HDD we need Omron’s help to temporary running X-Ray machine. I am not sure you have any old on to borrow or any loaner server, I am willing to drive down IL to pick up if that is the option. Your help will be appreciated. Have a nice weekend! Thanks, [email] Raza | Sr. Process Engineer, CCA Astronautics Corporation of America 135 W Forest Hill Avenue | Oak Creek, WI 53154 | USA Email: [email] | Office: +[phone] | Main: +1.4144.449.4000 Follow us: LinkedIn | X | Astronautics.com

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  6. Omron Application Engineer Omron reply | Feb 9, 2026 at 8:58 AM
    Hello Syed, I found some alternative drives that have a much quicker delivery date, possibly tomorrow. It is a SAS drive a little bigger than the original, but will work. I would suggest using this one, until the proper drive comes in. ​
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  7. Omron Application Engineer Omron reply | Feb 9, 2026 at 9:01 AM
    Hello Syed, ​For added clarification that previously suggested drive was found on Newegg.com
  8. Customer Customer reply | Feb 9, 2026 at 9:20 AM
    Good morning everyone, We do not want a temporary solution, unless that is literally the only way to get us back up and running. We would like to avoid needing two visits, which is double the cost. Thank you! Kind regards, Jerry Richards

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  9. Omron Application Engineer Omron reply | Feb 9, 2026 at 11:22 AM
    Hello Syed and Jerry, Right now, we are limited by the lead time of the HDD part. Since it is possible to purchase locally, I know it should be quick. But I understand the delivery times you are finding online still take 1-2 weeks. For now, the best solution is to keep checking for a faster part delivery. Has anyone from Astronautics already ordered the drive? Regards,
  10. Customer Customer reply | Feb 9, 2026 at 12:17 PM
    Hi Brian, Yes purchasing placed the PO with Amazon and it is coming from 3rd party. Expected date is 12th but can’t say for sure because of 3rd party and they have only 1 in stock. (See below confirmation) Any other option? Just throwing crazy idea like change all 8 drives to latest and stock item? It will save us in future as well. Can server run with less than 8 drives since we backed up data daily so don’t need 16TB storage? Thanks, Syed Raza [email]
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  11. Omron Application Engineer Omron reply | Feb 9, 2026 at 12:37 PM
    Hello Syed, I checked more myself, and Amazon is about as fast of a delivery as I could find for your zip code (ours wouldn't likely be different). Replacing all 8 drives would not be a good idea because each drive replacement requires an X hour period of array rebuilding from the 7 OK drives to the 1 new drive. It would take a very long time. What I would recommend instead is to buy a few more HDDs and just keep them on hand and marked for the Omron server. ​To be conservative, let's plan for on-site service between Thursday and Friday. I don't actually plan to have someone on-site for two days, but I can at least block off the calendar and establish the exact timing once we have visibility on the HDD delivery. Regards,
  12. Customer Customer reply | Feb 11, 2026 at 4:31 PM
    Hi Brian, We still have no confirmation of delivery date. Purchasing will inform us if any update available. It is coming from overseas. Thanks, Syed Raza

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  13. Customer Customer reply | Feb 12, 2026 at 1:01 PM
    Hi Brian, Good news! Just got the HDD. Please let us know if you planning to come today or tomorrow. Thanks, Syed Raza

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  14. Omron Application Engineer Omron reply | Feb 12, 2026 at 1:56 PM
    Hello Syed, Adam Stanley will be on-site tomorrow morning to support the HDD replacement. He will share exact ETA later. Regards,
  15. Omron internal Private note | Feb 17, 2026 at 4:25 PM
    Private
    Subject: RE: Omron X-Ray is Down since this morning - Production Down [ AOI Case# 1694717] has been resolved. Description: Hello Syed, Thank you for your recent inquiry. We’re pleased to inform you that your case 1694717 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Brian Andersen Your Omron AOI Technical Support Group