Ticket #1739850

Good morning, Josh. Thank you for the call this morning. The card has cleared. @Max Fabiano / OEI, you may proceed with placing the order. Once Jasmine enters it, I’ll release it. Jasmine, please let me know once it has been entered. Thank you all! [email] [This is Rosemary Whitcomb's card. Their email is [email] Their phone number is +[phone].] From: Max Fabiano / OEI Sent: Tuesday, April 7, 2026 3:55 PM To: Cassoday, Nolan E (US) ; Rosemary Whitcomb / GFA-AM Collections ; Booker, Josh (US) ; Project-Coordinator-OEI Cc: Inskeep, Brandon (US) ; Brian Andersen / OEI ; Mckinnon, Brian J (US) ; Kiefer, Logan J (US) ; Lam, Matthew C (US) ; AOISupport-US-A Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Hi Nolan, I will be traveling tomorrow so to avoid me slowing this down once the payment has been processed with Rosemary Jasmine will get this ordered. @Jasmine Lombard / OEI , BAE will process payment via CC. Attached is the quote, please enter this order as soon as confirmed. Thank you, [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Cassoday, Nolan E (US) > Sent: Tuesday, April 7, 2026 4:09 PM To: Max Fabiano / OEI >; Rosemary Whitcomb / GFA-AM Collections >; Booker, Josh (US) > Cc: Inskeep, Brandon (US) >; Brian Andersen / OEI >; Mckinnon, Brian J (US) >; Kiefer, Logan J (US) >; Lam, Matthew C (US) >; AOISupport-US-A > Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Max, Rosemary, I jumped the gun there. There was some additional documentation that needed finished that I thought was already finished on our end. I believe Josh may have left for the day now. I would expect Josh to call tomorrow morning. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: Cassoday, Nolan E (US) Sent: Tuesday, April 7, 2026 2:40 PM To: [email] >; [email] ; Booker, Josh (US) > Cc: Inskeep, Brandon (US) >; [email] ; Mckinnon, Brian J (US) >; Kiefer, Logan J (US) >; Lam, Matthew C (US) >; [email] Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Max, I will be Josh paying for it as he has access to the card. Josh, Can you please call Rosemary from Omron for payment, please? [This is Rosemary Whitcomb's card. Their email is [email] Their phone number is +[phone].] [email] Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: [email] > Sent: Tuesday, April 7, 2026 2:29 PM To: Cassoday, Nolan E (US) >; [email] Cc: Inskeep, Brandon (US) >; [email] ; Mckinnon, Brian J (US) >; Kiefer, Logan J (US) >; Lam, Matthew C (US) >; [email] Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] External Email Alert This email has been sent from an account outside of the BAE Systems network. Please treat the email with caution, especially if you are requested to click on a link, decrypt/open an attachment, or enable macros. For further information on how to spot phishing, access “Cybersecurity OneSpace Page” and report phishing by clicking the button “Report Phishing” on the Outlook toolbar. Nolan yes it is possible. Please call Rosemary directly to process. [This is Rosemary Whitcomb's card. Their email is [email] Their phone number is +[phone].] @Rosemary Whitcomb / GFA-AM Collections , please confirm with me when payment is completed and I’ll process the order with Projects. Thank you, [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Cassoday, Nolan E (US) [email] Sent: Tuesday, April 7, 2026 2:22 PM To: Max Fabiano / OEI [email] ; AOISupport-US-A [email] Cc: Inskeep, Brandon (US) [email] ; Brian Andersen / OEI [email] ; Mckinnon, Brian J (US) [email] ; Kiefer, Logan J (US) [email] ; Lam, Matthew C (US) [email] Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Max, The total quoted was $593. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: [email] > Sent: Tuesday, April 7, 2026 2:20 PM To: Cassoday, Nolan E (US) >; [email] Cc: Inskeep, Brandon (US) >; [email] ; Mckinnon, Brian J (US) >; Kiefer, Logan J (US) >; Lam, Matthew C (US) > Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] External Email Alert This email has been sent from an account outside of the BAE Systems network. Please treat the email with caution, especially if you are requested to click on a link, decrypt/open an attachment, or enable macros. For further information on how to spot phishing, access “Cybersecurity OneSpace Page” and report phishing by clicking the button “Report Phishing” on the Outlook toolbar. Hi Nolan, I can check with finance. What is the total amount for this? Thanks, [This is Max Fabiano's card. Their email is [email] Their phone number is +[phone].] From: Cassoday, Nolan E (US) > Sent: Tuesday, April 7, 2026 2:16 PM To: AOISupport-US-A >; Max Fabiano / OEI > Cc: Inskeep, Brandon (US) >; Brian Andersen / OEI >; Mckinnon, Brian J (US) >; Kiefer, Logan J (US) >; Lam, Matthew C (US) > Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Brian, Max, Are we able to pay this over the phone with a credit card? I am asking because on our end there are more hoops to jump through for getting a PO sent from our end. It’s fine if we cannot. Just trying to get this resolved as soon a possible. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: AOI Tech Support - US > Sent: Tuesday, April 7, 2026 1:59 PM To: Cassoday, Nolan E (US) > Cc: Inskeep, Brandon (US) >; [email] ; Mckinnon, Brian J (US) >; Kiefer, Logan J (US) >; Lam, Matthew C (US) > Subject: Re: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] External Email Alert This email has been sent from an account outside of the BAE Systems network. Please treat the email with caution, especially if you are requested to click on a link, decrypt/open an attachment, or enable macros. For further information on how to spot phishing, access “Cybersecurity OneSpace Page” and report phishing by clicking the button “Report Phishing” on the Outlook toolbar. Hello Nolan, ​For the part quoted, we have no way to begin moving Japan stock until BAE issues a PO. Has a PO been issued? Regards, [This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] On Tue, 7 Apr at 12:57 PM , Cassoday, Nolan E (US) > wrote: Omron team, Are you able to confirm if we are getting a part on order? The AXI being down has high visibility here and is disrupting our production flow. Adding BAE Managers to this email thread. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: Cassoday, Nolan E (US) Sent: Tuesday, April 7, 2026 11:54 AM To: AOI Tech Support - US > Cc: Inskeep, Brandon (US) >; [email] Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Omron team, Are we able to get a replacement part on order? Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: Cassoday, Nolan E (US) Sent: Tuesday, April 7, 2026 9:03 AM To: 'AOI Tech Support - US' > Cc: Inskeep, Brandon (US) >; [email] Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Francisco, Thank you very much for the quote. Yes, we would like to order the replacement part. At the same time we are going to look at the path of getting the stopgap fix from our end. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: AOI Tech Support - US > Sent: Monday, April 6, 2026 7:20 PM To: Cassoday, Nolan E (US) > Cc: Inskeep, Brandon (US) >; [email] Subject: Re: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] External Email Alert This email has been sent from an account outside of the BAE Systems network. Please treat the email with caution, especially if you are requested to click on a link, decrypt/open an attachment, or enable macros. For further information on how to spot phishing, access “Cybersecurity OneSpace Page” and report phishing by clicking the button “Report Phishing” on the Outlook toolbar. Hello Nolan, Attached you can find the quote, I looked at our stock in dallas warehouse and unfortunately we don't have it, We only have in Japan. You could probably purchase online a similar valve and replace the coil only. Coil voltage is 24V. Valve model is SY5320-5LZ, the one we sell has some additional items but for coil replacement purpose if you can find something similar it will help to recover machine ASAP​ Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Mon, 6 Apr at 5:38 PM , Cassoday, Nolan E (US) > wrote: Brian, Francisco just directed me to contact you for getting a quote for the part below. Thank you Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: Cassoday, Nolan E (US) Sent: Monday, April 6, 2026 5:08 PM To: 'AOI Tech Support - US' > Cc: Inskeep, Brandon (US) > Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Omron Team, Reminder that our production is still down. We are not moving product without a replacement part. Is anyone able to quote me a new solenoid for our machine? [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTU2NDM2MjQzLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.zlKIycbExiPSUYJle68KmWjJV1eRVKcvXVePmDQKz-g] Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: Cassoday, Nolan E (US) Sent: Monday, April 6, 2026 3:02 PM To: 'AOI Tech Support - US' > Cc: Inskeep, Brandon (US) > Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Omron Team, Brandon was working with Francisco on diagnosing the issue we were encountering. What was found there is a bad coil in one of the solenoids (the solenoid that was for the left shutter door). The issue followed from the left shutter to the right shutter door when the solenoids were swapped. The questions I have are: 1. Is there a way to bypass a door check during initialization? We do not use the right side door for our production flow. If we can by pass the check, we can get production moving. 2. Can you send us a quote to purchase a new solenoid? Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: Cassoday, Nolan E (US) Sent: Monday, April 6, 2026 12:03 PM To: 'AOI Tech Support - US' > Cc: Inskeep, Brandon (US) > Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Jeremiah, The left shutter door was able to be opened and closed with the manual operation button. The left shutter door was able to be opened with the maintenance software. The left shutter door was NOT able to be closed with the maintenance software. Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: Cassoday, Nolan E (US) > Sent: Monday, April 6, 2026 11:39 AM To: AOI Tech Support - US > Cc: Inskeep, Brandon (US) > Subject: RE: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] Adding our maintenance team member to open the doors and test it. Brandon, Please test the manual operation button on the cylinders. Thanks, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States From: AOI Tech Support - US > Sent: Monday, April 6, 2026 11:36 AM To: Cassoday, Nolan E (US) > Subject: Re: Production Down - AXI VT-X700L Left Shutter Door not closing [Case: 1737759] External Email Alert This email has been sent from an account outside of the BAE Systems network. Please treat the email with caution, especially if you are requested to click on a link, decrypt/open an attachment, or enable macros. For further information on how to spot phishing, access “Cybersecurity OneSpace Page” and report phishing by clicking the button “Report Phishing” on the Outlook toolbar. Hello Nolan, Can you open the front door and rear door and look for this? Looking to see if you can trigger these cylinder's manually, or if your sensor just went bad. [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTU2NDM2MjQzLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.zlKIycbExiPSUYJle68KmWjJV1eRVKcvXVePmDQKz-g] [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTU2NDM3NzgyLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.1z7GrzIN8_eSRISvfZrc8UGNWhKIMyF9DwZ33RdkHkI] [This is Jeremiah Soliz's card. Their email is [email] Their phone number is +[phone].] On Mon, 6 Apr at 9:24 AM , Cassoday, Nolan E (US) > wrote: Hello, We are currently production down with our AXI VT-X700L machine since 11:45pm on 4/5/2026. The left side shutter door is not closing. We are seeing this error message in maintenance tool trying to get it to close. The right shutter door works fine without any issues. It is only the left shutter door that is not working. Can you help us with troubleshooting this issue? [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTU2NDIyOTQ4LCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.a1Nq8pIG4IveMUsAuOXmDvNB7poA-3eWjTImJsc0tzY] Thank you, Nolan Cassoday Manufacturing Engineer BAE Systems Electronic Systems, Controls & Avionics Solutions T: [phone] | E: [email] 4250 Airport Expressway, Fort Wayne, Indiana 46809 United States 1737759:2549832 WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe.