AOI support workspace
Ticket #1778423
AOI MX
Closed
RE: Contact for the AXI Project at Foxlink U.S. Factory
CustomerNot indexed
CompanyNot indexed
Priority2
TypeFYI-No Action Required
UpdatedJun 20, 2026 at 4:27 PM
Thread2 messages
Ticket metadata
- Group
- AOI MX (150000422415)
- Status
- Closed (5)
- Created
- May 27, 2026 at 6:57 PM
- Requester
- Not indexed
- Company
- Not indexed
- Last synced
- Aug 3, 2026 at 4:16 AM
- Resolved
- Jun 10, 2026 at 12:08 PM
- Closed
- Jun 18, 2026 at 3:25 PM
- Tags
- A - AOI CASE ACK SP, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED
Current case
Customer issue
Hi Brad yes please help us to confirm the next week for the trainning and support. During this week it is possible that someone from your team can help us? Francisco comment that maybe via remotly could someone help. The problem is the next, we start to work with some somples but after the 3rd pannel we start to get this error: The X ray machine runs the program (made by FSE) and seems to run through the whole program and then we get a NG on machine screen and most times we don’t get report on station and when we do get reports and get xcel file from “Output data” we are supposed to get a table with picture of the failed position but we are not getting this pictures. We would like to have someone connect remotely and see what’s causing the program interruptions. Can you help us with this? Regarding the samples and People is already set. My Cellphone Number is [phone]. Regards [email] wrote: ----- To: "ShowFan" , [email] From: [email] Date: 05/27/2026 02:15PM Cc: [email] , [email] , [email] , [email] , [email] , [email] , [email] , [email] , [email] Subject: RE: Contact for the AXI Project at Foxlink U.S. Factory External email : Please do not click links or open attachments until you have verified the sender or the content. Hi Alberto. I apologize, I don’t have phone numbers for Foxlink members... Are you able to help confirm the schedule proposal below so that we can commit the resources to next week? Can you also help confirm that both products and students will be available. Training and production start-up support are activities that can likely align and be worked together. You may have met Francisco and Andrew during the installation. In this case, both would be on-site again to work together on activities next week if we can confirm the schedule. Thanks. From: Brad Ward / OEI Sent: Wednesday, May 27, 2026 7:05 AM To: ShowFan Cc: Chris Speck / OEI ; Tim Anderson / OEI ; [email] [email] [email] Francisco Villalpando / OEI ; Andrew Crossley / OEI Subject: RE: Contact for the AXI Project at Foxlink U.S. Factory Hi Show Fan. We have been working to improve the training schedule and can now offer to provide training next week (the week of June-1). Please urgently confirm that this schedule works for Foxlink and that you will be prepared with both product and students available for the training session next week. This training course involves 4 days on-site. There will be one day next week when Omron will not be on-site. We will coordinate this off day with you. Omron does not have engineer resources available this week to dispatch to Foxlink, so it is important to focus on confirming the schedule for next week as the soonest availability. Thank you. From: ShowFan Sent: Tuesday, May 26, 2026 8:41:38 PM To: Chris Speck / OEI ; Tim Anderson / OEI ; AOISupport-US-A Cc: 'rick' ; 'sallyliang' ; [email] Subject: 回覆: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris、Tim and AOI support team, As Foxlink must start the production line on June 2, the customer has informed us that your engineer is currently on leave, and only one day of training was provided previously. The next available training slot would not be until the second week of June. Since the Foxlink's customer will be auditing the production site, this is extremely important and will affect future plans for adding and expanding production lines. Therefore, we sincerely request your support. We hope your company can arrange for an engineer to visit the customer’s factory again tomorrow or the day after tomorrow to provide additional training, so that the customer can become more familiar with the machine operation. If you have any questions, please do not hesitate to let us know. Thank you. Best Regards Show Fan范勻喬 Sales Secretary NO.15, Lane 32, Wu-Fu First Rd., Lu-Chu District, Tao-Yuan City, 338 Taiwan. Tel+886-3-311-0588 ext.8201 Wechat ID:show-0813 寄件者: ShowFan [email] 寄件日期: 2026年4月16日 下午 01:56 收件者: [email] ; [email] ; [email] ; [email] 副本: 'rick' ; 'sallyliang' 主旨: 回覆: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, The customer will first unpack the outer packaging and move the equipment into the workshop. During unpacking, please advise whether your personnel need to be present on-site to inspect and confirm the equipment. The formal power-on and installation will be notified separately. Best Regards Show Fan范勻喬 Sales Secretary NO.15, Lane 32, Wu-Fu First Rd., Lu-Chu District, Tao-Yuan City, 338 Taiwan. Tel+886-3-311-0588 ext.8201 Wechat ID:show-0813 [email] [email] 寄件日期: 2026年3月16日 上午 11:26 收件者: ShowFan ; [email] [email] [email] 副本: 'rick' ; 'sallyliang' 主旨: RE: Contact for the AXI Project at Foxlink U.S. Factory Hello Show Fan, The pickup address below is correct. Our Project Coordinator (Jasmine) will provide you the designated contact person and phone number for pick up. Please make you plans for pick up ASAP as this machine must be picked up on March 27 or the machine will be allocated to another customer. Best Regards, Chris. From: ShowFan Sent: Wednesday, March 11, 2026 8:15 PM To: Chris Speck / OEI ; [email] Cc: 'rick' ; 'sallyliang' Subject: 回覆: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, Our forwarder plans to arrange pickup of the ATX machine on March 27 and deliver it to Foxlink US FTZ (Non-Bonded Zone). Please help to confirm below pickup address and provide the designated contact person and phone number for pickup coordination, and we inform forwarder information later. Pick up address: 2801 West Rochelle Rd. Ste. 1550 Dallas, Texas 75261,USA. Best Regards Show Fan范勻喬 Sales Secretary NO.15, Lane 32, Wu-Fu First Rd., Lu-Chu District, Tao-Yuan City, 338 Taiwan. Tel+886-3-311-0588 ext.8201 Wechat ID:show-0813 [email] [email] 寄件日期: 2026年3月12日 上午 10:25 收件者: [email] 副本: rick ; showfan ; sallyliang 主旨: Re: Contact for the AXI Project at Foxlink U.S. Factory Hello Joey, I need to hear from you as soon as possible about how you want to proceed. Thank you. Chris. Get Outlook for iOS From: Chris Speck / OEI Sent: Tuesday, March 10, 2026 6:57:26 PM To: [email] Cc: rick ; showfan ; sallyliang Subject: Re: Contact for the AXI Project at Foxlink U.S. Factory The only way you can purchase without tariff is to provide the following: -FIRMS Code -Zone ID. If you can not provide those two things you must pay tariff surcharge. Regarding delivery, if you don't take delivery by the end of March the next available slot will be May or June due to high demand. Get Outlook for iOS [email] Sent: Tuesday, March 10, 2026 6:22:08 PM To: Chris Speck / OEI Cc: rick ; showfan ; sallyliang Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, We would like to ask about tax issue for getting-in and out of FTZ. Then we may ask about the arrival time for next batch of Omron machine as well. Thank you! Best regards, Joey WU 东莞市鸿骐电子科技有限公司 D-Tek Technology Co., Ltd. Tel.+86-769-22451865 Ext.1106 Email. [email] From: [email] Date: 2026-03-10 21:07 To: [email] CC: rick; showfan; sallyliang Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Please let me know what your question is. Chris [email] Sent: Monday, March 9, 2026 11:55 PM To: Chris Speck / OEI Cc: rick ; showfan ; sallyliang Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, We yet got some small questions for this PO. Could you please help to have a quick call with us, around 15 mins? If convenient, we would like to call you at 20:30pm (Texas local time) on this Friday (Mar-13)? Our salesman Rick and forwarder will attend this call, and I will be the one and main speaker for our side. If yes, I will update a teams link for this call to you later. Thank you! Best regards, Joey WU 东莞市鸿骐电子科技有限公司 D-Tek Technology Co., Ltd. Tel.+86-769-22451865 Ext.1106 Email. [email] From: [email] Date: 2026-02-12 08:00 To: [email] joeywu; [email] CC: rick; [email] showfan Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Sally, I can not send you a revised quote that does not include our tariff surcharge unless you provide me with the FIRMS code and Zone ID. Omron is very familiar with the application process for getting a FIRMS code and Zone ID which takes a long time. If Foxlink is looking for delivery in March I don’t think this will be possible. The only way to proceed at this time is by quoting you the tariff surcharge. Please let me know how you would like to proceed. Chris [email] Sent: Wednesday, February 11, 2026 12:01 AM To: Chris Speck / OEI ; joeywu ; Tim Anderson / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC ; showfan Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, Foxlink FIRMS code:It will be provided later. The customer is currently in the application process. Foxlink Zone ID:It will be provided later. The customer is currently in the application process. Foxlink address: 4600 Alliance Gateway Fwy, Fort Worth, TX 76177美國 Additionally, please revise the quotation sheet: 1. After your company completes the export customs declaration, our freight forwarding company will dispatch a truck to pick up the goods. 2. additional service support:100 hours Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2026-02-09 22:30 To: [email] sallyliang; [email] CC: rick; [email] showfan Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Hello Joey, Omron is a FTZ. Since your customer is also a FTZ we will not have to charge you the tariff surcharge. In order for Omron to accept your PO without the tariff surcharge we will need the following: Foxlink FIRMS code Foxlink Zone ID Foxlink address Please send me this information and I will revise your quotation. Regards, Chris [email] Sent: Monday, February 9, 2026 2:15 AM To: Chris Speck / OEI ; sallyliang ; Tim Anderson / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC ; showfan Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, Thanks for your response. Yes, customer, is a FTZ. Is Omron is a FTZ as well? If yes, then we don't need to take care of any customs clearance, because it's an internal shipping within FTZ, right? Since Omron has included for import declaration with duty paid-off and this machine is internally operated in FTZ for FOXLINK US? We are wondering that and have confusion for this question. Looking forward to you reply. Thank you! Best regards, Joey WU 东莞市鸿骐电子科技有限公司 D-Tek Technology Co., Ltd. Tel.+86-769-22451865 Ext.1106 Email. [email] From: [email] Date: 2026-02-07 05:03 To: [email] [email] CC: rick; [email] showfan; joeywu Subject: RE: Re: Contact for the AXI Project at Foxlink U.S. Factory Hello Sally, This is a very unusual request but here is Omron’s response: You will need to find out if the customer (Foxlink factory) is a FTZ. (Free Trade Zone). If so, we can ship intraport to a FTZ, but not a bonded warehouse. If it is not an FTZ, tariffs must apply when shipping within the port of Dallas. Also, if Foxlink requires delivery in March we must receive your PO next week. If we do not receive PO next week the delivery will be delayed. Regards, Chris [email] Sent: Wednesday, February 4, 2026 9:36 PM To: Chris Speck / OEI ; Tim Anderson / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC ; showfan ; joeywu Subject: Re: Re: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris&Tim Sorry for bothering again. Our customer, FOXLINK, will have Omron delivered to their factory, which is located in bonded zone / tariff-free zone in US (address: 4600 Alliance Gateway Fwy, Fort Worth, TX 76177美國); Is it OK for your delivery? Or any procedure/docs needed to be provided for your delivery? Thank you! Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2026-02-04 14:40 To: [email] chris.speck CC: rick; yjbai; showfan; joeywu Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Tim&Chris We expect to receive customer's order and place it to U.S. Omron next Monday. Please help us ensure and reserve stock of machine that we inquired is available as the same, the VT-X750 V3-H model. Thank you! Another question: we noticed the model number on the quotation is different from that in the catalogue. Could you please confirm if they refer to the same model? Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2026-02-02 23:48 To: [email] [email] CC: rick; [email] showfan; joeywu Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Sally, Thank you for the W8 form, I have submitted all of the DTEK forms to our Account Management team for processing, after they have reviewed the forms, I will let you know if any additional items are needed. When can Omron US expect to receive your PO for this Foxlink project? Please advise. Best regards, Tim [email] Sent: Sunday, February 1, 2026 10:24 PM To: Chris Speck / OEI ; Tim Anderson / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC ; showfan ; joeywu Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris&Tim Please find the W8 attachment. Kindly check it. Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2026-01-31 00:22 To: [email] [email] CC: rick; [email] showfan; joeywu Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Hello Sally, See below in yellow: Our customers need to know the origin and model of the following three accessories. Please provide them. Thank you! PC for RVS-X : Lenovo Think Station P3 (Ultra) PC for CTS-X: Lenovo Think Station P3 (Tiny TIO) PC for CTS-X: Lenovo Think Station P3 (Tiny TIO) All (3) items country of origin are Mexico but are stocked and will ship from our Dallas, TX warehouse. In addition, the W-8 form and other legal entity signatures must also be provided. I dont know what this means. You are required to sign this not Omron. Chris [email] Sent: Thursday, January 29, 2026 5:55 PM To: Chris Speck / OEI ; Tim Anderson / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC ; showfan ; joeywu Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris Our customers need to know the origin and model of the following three accessories. Please provide them. Thank you! In addition, the W-8 form and other legal entity signatures must also be provided. Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2026-01-27 21:13 To: [email] [email] sallyliang CC: rick; [email] showfan Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Joey, Attached is the link to the W-8 form that has instructions. Please fill out and send back to us ASAP. Chris https://www.irs.gov/forms-pubs/about-form-w-8-ben-e [email] Sent: Tuesday, January 27, 2026 1:15 AM To: Tim Anderson / OEI ; sallyliang Cc: rick ; Yu-Jie Bai/OCT/OMCC ; Chris Speck / OEI ; showfan Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Tim, Sorry we haven't received W8 form in your previous e-mails. Could you please resend us again? Best regards, Joey WU 东莞市鸿骐电子科技有限公司 D-Tek Technology Co., Ltd. Tel.+86-769-22451865 Ext.1106 Email. [email] From: [email] Date: 2026-01-27 00:22 To: [email] CC: rick; joeywu; [email] [email] showfan Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Sally, Thank you for the stamped Credit Application, I have attached the US government W8 form for D-TEK to complete, sign and return to Omron. A W8 form is required for international companies, (W9 is required for US Domestic companies), I simply provided you a copy of Omron’s W9 in the event you may require it. For your reference here is a quick summary from Google AI which explains a very high level overview of the purpose of the US Government W8 form for your reference**: I have confirmed with the Omron tax compliance team that since D-TEK isn’t currently a reseller or have tax-exempt status in the State of Texas, Omron has no choice but to add the applicable sales taxes to the Omron invoices which will be sent to D-TEK for this Foxlink project. Based on the Foxlink Fort Worth address you provided this Sales tax amount which includes all State, County and Local taxes is 8.25% (sales Tax summary below). Please forward the D-TEK completed and signed W8 from ASAP so that I can get an account setup for D-TEK and to avoid any order processing delays. Best Regards, Tim ** We are not tax professionals and cannot provide tax advice. Any information shared is for general informational purposes only. Please consult a qualified tax professional for advice specific to your situation. [email] Sent: Monday, January 26, 2026 2:36 AM To: Tim Anderson / OEI Cc: rick ; joeywu ; Yu-Jie Bai/OCT/OMCC ; Chris Speck / OEI ; showfan Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Tim Omron needs the Omron Credit application signed and dated and returned for processing.---Already stamped. Please refer to the attachment. Omron needs a W8 form completed and signed by D-TEK, this is a requirement for international companies purchasing items here in the US.-----Does W8 Form referred to information of our company, DTECH, as we are not U.S. registered company? But last email what you provided is W9 form, please help update W8 form to us. Omron needs a copy of your tax exempt/reseller certificate otherwise sales tax may be applied to your Omron invoices.----We don't hava tax exempt/reseller certificate ,Attached is our company's registration certificate. Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2026-01-24 00:46 To: [email] CC: rick; joeywu; [email] [email] showfan Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Sally, Thank you for the documents however I need three additional items as follows in order to setup an account here at Omron US: Omron needs the Omron Credit application signed and dated and returned for processing. Omron needs a W8 form completed and signed by D-TEK, this is a requirement for international companies purchasing items here in the US. Omron needs a copy of your tax exempt/reseller certificate otherwise sales tax may be applied to your Omron invoices. Please provide these items ASAP so as not to delay any order processing. Best Regards, Tim [email] Sent: Friday, January 23, 2026 1:18 AM To: Tim Anderson / OEI Cc: rick ; joeywu ; Yu-Jie Bai/OCT/OMCC ; Chris Speck / OEI ; showfan Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Tim The new account information form has been completed. Please check it. Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2026-01-22 01:27 To: [email] CC: rick; joeywu; [email] [email] Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Hi Sally! I look forward to working with you on this Foxlink project, as Chris stated we need to start the process of establishing an account in our system for D-TEK ASAP to avoid any delays in processing this customer order when received. Please review the Omron New Customer items needed and provide the following items. Omron New Account Setup items needed: 1. Omron New Customer Set up form with all * fields filled (Customer to complete form attached) 2. Customer Tax Exempt certificate (if customer is tax exempt) 3. Customers W8 or W9 Form (W8 for International Accounts) 4. Omron Credit application- Filled and Signed – (Form attached - If customer has a standard Bank/Trade reference sheet only the signed and dated form must be submitted with that document) I have attached Omron’s W-9 and Supplier information sheet/Bank Letter which contains our ACH payment details should they need them for reference. Should you have any questions please feel free to contact me. Best regards, Tim From: Chris Speck / OEI Sent: Wednesday, January 21, 2026 11:03 AM To: [email] Tim Anderson / OEI Cc: rick ; joeywu ; Yu-Jie Bai/OCT/OMCC Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Hello Sally. I don’t not understand what “prepare the goods” means? Please provide more information. As per my last email below you never responded. When do you expect to issue the PO? Tim Anderson will be your main contact going forward as he is responsible for Texas. He will send you the documents needed to set D-tek up as a customer so we can process your PO. @ Tim: Please follow up with Sally. I can not guaranty that a machine will be in stock in March or early April until we receive a PO. Once we have a PO we can assign a production / inventory slot to make sure a machine is available for Foxlink delivery requirements. Again to verify:For FCA price in Dallas port, means our forwarder just need to pick the machine up at Dallas port (need no custom clearance or import procedure) then directly deliver to factory of customer, right? · Pick up location is the Omron warehouse in Dallas Texas. Assuming this machine will be going to a Foxlink location in the US then there will be no custom clearance or import procedure. The customer will pick the machine up and deliver it to their factory. · The pick up address is: 2801 West Rochelle Rd. Ste. 1550 Dallas, Texas 75261 Our warehouse is very close to Foxlink factory in Ft. Worth Texas Please issue PO ASAP to guaranty March / April delivery. We need to set D-tek up in our system as a customer in order to accept / process you’re the PO. We will send you the required paper work to be filled out. Regards, Chris [email] Sent: Tuesday, January 20, 2026 6:45 PM To: Chris Speck / OEI Cc: rick ; joeywu ; Yu-Jie Bai/OCT/OMCC Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, Could you please tell me if the machine is still in the warehouse in the United States? Now the client has requested us to prepare the goods. Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2025-12-17 21:25 To: [email] [email] CC: rick; joeywu Subject: RE: Re: Contact for the AXI Project at Foxlink U.S. Factory Hello Sally, I can not guaranty that a machine will be in stock in March or early April until we receive a PO. Once we have a PO we can assign a production / inventory slot to make sure a machine is available for Foxlink delivery requirements. Again to verify:For FCA price in Dallas port, means our forwarder just need to pick the machine up at Dallas port (need no custom clearance or import procedure) then directly deliver to factory of customer, right? · Pick up location is the Omron warehouse in Dallas Texas. Assuming this machine will be going to a Foxlink location in the US then there will be no custom clearance or import procedure. The customer will pick the machine up and deliver it to their factory. · The pick up address is: 2801 West Rochelle Rd. Ste. 1550 Dallas, Texas 75261 Our warehouse is very close to Foxlink factory in Ft. Worth Texas Please issue PO ASAP to guaranty March / April delivery. We need to set D-tek up in our system as a customer in order to accept / process you’re the PO. We will send you the required paper work to be filled out. Regards, Chris [email] Sent: Tuesday, December 16, 2025 8:44 PM To: Chris Speck / OEI ; Yu-Jie Bai/OCT/OMCC Cc: rick ; joeywu Subject: Re: Re: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, Our customer Foxlink need to go through their internal procedure and get approval for forecast in 2026, so delivery time to Factory to Foxlink is estimated around 2026-March(or Early April). Will it still be stock untill then in Omron US warehouse? Again to verify:For FCA price in Dallas port, means our forwarder just need to pick the machine up at Dallas port (need no custom clearance or import procedure) then directly deliver to factory of customer, right? Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2025-12-17 10:23 To: [email] [email] CC: rick; joeywu Subject: Re: Contact for the AXI Project at Foxlink U.S. Factory Hello Sally, The tariff surcharge is itemized on my quote. All other customs / import duties are already included in my quote. Get Outlook for iOS [email] Sent: Tuesday, December 16, 2025 8:21:03 PM To: Chris Speck / OEI ; Yu-Jie Bai/OCT/OMCC Cc: rick ; joeywu Subject: Re: Re: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, Thanks for your reply, so could we understand that, our customer does not need to pay import tariff or do any customs clearance, right? Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2025-12-17 10:11 To: [email] [email] CC: rick; joeywu Subject: Re: Contact for the AXI Project at Foxlink U.S. Factory FCA Dallas = Our machines are in stock in Dallas. Get Outlook for iOS [email] Sent: Tuesday, December 16, 2025 8:09:46 PM To: Chris Speck / OEI ; Yu-Jie Bai/OCT/OMCC Cc: rick ; joeywu Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris, We deeply appreciate your help! But we still have a question for this price: Does Omron has stock in U.S. or ship this machine starting from U.S.?As you quote us with FCA Dallas price: FCA usually goes with Port of Loading, so can we understand this machine will be shipped from U.S., not Japan or other country? Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2025-12-16 21:58 To: [email] [email] CC: rick; joeywu Subject: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Hello All, Please find attached OEI’s best possible price which is very close to the quote you provided me at $315K. My attached revised quote is $322K + the 10% tariff surcharge which all US companies pay. This is the best price I can offer. Regards, Chris From: Yu-Jie Bai/OCT/OMCC Sent: Monday, December 15, 2025 11:06 PM To: Chris Speck / OEI ; [email] Cc: rick ; joeywu Subject: 回复: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris : Thank you very much for your follow-up. Our company attaches great importance to this D-TEK project, so we would appreciate your price support. The current price is far from conducive to closing the deal. We do not wish to see the end customer switch to alternative brands, as this will adversely affect our future projects. Attached please find the quotation from Omron China for other D-TEK projects for your reference. We wonder if we could set a price slightly higher than this benchmark. Please note, however, that an excessive price increase will make it difficult for us to secure the order. Thank you! Best regards Yu-Jie Bai(白玉杰) 检测系统统辖事业部-华南部-营业一课 营业主管 欧姆龙自动化(中国)有限公司 https://www.fa.omron.com.cn/aoi 用我们的工作,提高我们的生活,创造更美好的社会。 At work for a better life,a better world for all. ************************************ Omron Industrial Automation (China) Co.Ltd AOI South AOI Desk Tel:(86)755-8359 9028-3677 Fax:(86)755-8359 9628 Mobile:(86)136 3161 1240 [email] ************************************ 发件人: Chris Speck / OEI 发送时间: 2025年12月16日 12:11 [email] 抄送: rick ; Yu-Jie Bai/OCT/OMCC ; joeywu 主题: RE: RE: Contact for the AXI Project at Foxlink U.S. Factory Sally, Please find attached my revised quote with best possible price. My cell phone number was on the quote but here it is as well. [phone] [email] Sent: Monday, December 15, 2025 9:29 PM To: Chris Speck / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC ; joeywu Subject: Re: RE: Contact for the AXI Project at Foxlink U.S. Factory Dear Chris We are the agent for Ormon, and we sold Ormon to Foxlink Vietnam, China; transaction price we had before is even lower than your quotation price. Sorry that are you available for a quick phone-call right now? We would like to have a short discussion with you by call, Could we have your cellphone number? If this price is solid and not negotiable, We afraid that Foxlink will consider another brand due to high price. We sincerely hope to get your help to seize this chance and make a deal with this customer. Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2025-12-16 11:07 To: [email] CC: rick; [email] joeywu Subject: RE: Re: Contact for the AXI Project at Foxlink U.S. Factory Sally, Please find attached quote you requested. Chris [email] Sent: Monday, December 15, 2025 8:26 PM To: Chris Speck / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC ; joeywu Subject: Re: Re: Contact for the AXI Project at Foxlink U.S. Factory Dear Dear Chris.Speck, As our client urged us to provide the quotation A.S.A.P, and we would like to furtherly comfirm the details with you. Please contact Joey at your earliest convienice at +86-186 6416 6616. Joey is looking forward to receive your call within today. Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: [email] Date: 2025-12-15 21:34 To: [email] [email] CC: rick Subject: Re: Contact for the AXI Project at Foxlink U.S. Factory So D-Tek will issue PO to OEI and we will deliver the machine to Foxlink in the US? Get Outlook for iOS From: Yu-Jie Bai/OCT/OMCC Sent: Monday, December 15, 2025 5:31:36 AM To: Chris Speck / OEI ; [email] Cc: rick Subject: 回复: Contact for the AXI Project at Foxlink U.S. Factory Hi Chris: Good evening! D-tek is our agent,Foxlink is the end user. Therefore, you are required to provide a quotation to D-TEK. Thank you! Best regards Yu-Jie Bai(白玉杰) 检测系统统辖事业部-华南部-营业一课 营业主管 欧姆龙自动化(中国)有限公司 https://www.fa.omron.com.cn/aoi 用我们的工作,提高我们的生活,创造更美好的社会。 At work for a better life,a better world for all. ************************************ Omron Industrial Automation (China) Co.Ltd AOI South AOI Desk Tel:(86)755-8359 9028-3677 Fax:(86)755-8359 9628 Mobile:(86)136 3161 1240 [email] ************************************ 发件人: Chris Speck / OEI 发送时间: 2025年12月15日 21:06 [email] 抄送: rick ; Yu-Jie Bai/OCT/OMCC 主题: Re: Contact for the AXI Project at Foxlink U.S. Factory Hello Sally. Please confirm who I am quoting to. D-tek or Foxlink? Get Outlook for iOS [email] Sent: Monday, December 15, 2025 1:00:45 AM To: Chris Speck / OEI Cc: rick ; Yu-Jie Bai/OCT/OMCC Subject: Re: Fwd: Contact for the AXI Project at Foxlink U.S. Factory You don't often get email from [email] Learn why this is important Dear Chris.Speck Have a nice day! Foxlink’s U.S. factory has the AXI plan. Please provide the quotation, including the installation in the US and one-year warranty. How will the goods be delivered? Equipment model: VT-X750-V3.0-HV Quantity: 1 unit Customer Address:4600 Alliance Gateway Fwy, Fort Worth, TX 76177美國 Best wishes! Sally Liang/Assistant 东莞市鸿骐电子科技有限公司 Dongguan D-TEK technology co.,LTD 广东省东莞市南城街道黄金路1号天安数码城F7栋5楼 Room 501,Unit 7, Building 6, Tian'an Cyber Park No.1,Huangjin Road, Nancheng Street, Dongguan City Guangdong Province Mobile:[phone] TEL:0769-22451865-6311 FAX: 0769-22451867 Email: [email] From: Rick Date: 2025-12-15 15:42 To: sallyliang Subject: Fwd: Contact for the AXI Project at Foxlink U.S. Factory 從我的iPhone傳送 開始轉寄郵件: 寄件人: Yu-Jie Bai/OCT/OMCC 日期: 2025年12月15日 GMT+8 13:02:23 收件人: Paolino Dominguez / OEI 副本: Bao-Ming Wang/OCT/OMCC , rick 標題:Contact for the AXI Project at Foxlink U.S. Factory Dear Mr. Paolino, Have a nice day! We received a notification from our agent that the AXI project team at Foxlink’s U.S. factory needs to contact you regarding relevant matters. Please refer to the attached email for details. Could you kindly assist with providing a quotation for them? Thank you! [email] Rick: 您好! Paolino 是我们美国那边办事处的负责人,后续可以和他进行联络,谢谢! Best regards Yu-Jie Bai(白玉杰) 检测系统统辖事业部-华南部-营业一课 营业主管 欧姆龙自动化(中国)有限公司 https://www.fa.omron.com.cn/aoi 用我们的工作,提高我们的生活,创造更美好的社会。 At work for a better life,a better world for all. ************************************ Omron Industrial Automation (China) Co.Ltd AOI South AOI Desk Tel:(86)755-8359 9028-3677 Fax:(86)755-8359 9628 Mobile:(86)136 3161 1240 [email] ************************************ 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含 D-TEK Technology 机密信息,非指定之收件者,请勿搜集、处理或利用本信件内容,并请销毁此信件. 如为指定收件者,应确实保护邮件中本公司之营业机密及个人资料,不得任意传布或揭露,并应自行确认本邮件之附档与超链接之安全性,以共同善尽信息安全与个资保护责任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含鴻騏新技股份有限公司機密資訊,非指定之收件者,請勿蒐集、處理或利用本信件內容,並請銷毀此信件. 如為指定收件者,應確實保護郵件中本公司之營業機密及個人資料,不得任意傳佈或揭露,並應自行確認本郵件之附檔與超連結之安全性,以共同善盡資訊安全與個資保護責任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 本信件可能包含鴻騏新技股份有限公司機密資訊,非指定之收件者,請勿蒐集、處理或利用本信件內容,並請銷毀此信件. 如為指定收件者,應確實保護郵件中本公司之營業機密及個人資料,不得任意傳佈或揭露,並應自行確認本郵件之附檔與超連結之安全性,以共同善盡資訊安全與個資保護責任. Please be advised that this email message (including any attachments) contains confidential information and may be legally privileged. If you are not the intended recipient, please destroy this message and all attachments from your system and do not further collect, process, or use them. D-TEK Technology and all its subsidiaries and associated companies shall not be liable for the improper or incomplete transmission of the information contained in this email nor for any delay in its receipt or damage to your system. If you are the intended recipient, please protect the confidential and/or personal information contained in this email with due care. Any unauthorized use, disclosure or distribution of this message in whole or in part is strictly prohibited. Also, please self-inspect attachments and hyperlinks contained in this email to ensure the information security and to protect personal information. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. This e-mail message may contain privileged or confidential information. If you are not the intended recipient, any disclosure, dissemination, distribution, copying or action taken is strictly prohibition. If you received this e-mail message in error, please return by forwarding the message and its attachments to the sender and destroy all copies of the original message.
Conversation
Engineer and customer thread
2 messages
Conversation
Engineer and customer thread
-
CCustomer Customer reply | May 28, 2026 at 9:03 AMNoted Alberto. Thank you. We can confirm the resources for next week, starting Monday (Jun.1). Regarding your issue below, let me work to have someone try to help and investigate today. Regards. [This is Brad Ward's card. Their email is [email] Their phone number is +[phone].]
freshdesk-inline-150163567216.png
freshdesk-inline-150163567217.png
freshdesk-inline-150163567218.png
freshdesk-inline-150163567208.png
freshdesk-inline-150163567212.png
freshdesk-inline-150163567213.png
freshdesk-inline-150163567214.png
freshdesk-inline-150163567219.png
freshdesk-inline-150163567220.png 4 tiny or repeated images hidden.
-
OAOmron Application Engineer Omron reply | Jun 10, 2026 at 1:23 PMNo sanitized conversation text indexed.
AI
Omron Application Engineer
Ticket copilot
Connecting
Ticket
#1778423 RE: Contact for the AXI Project at Foxlink U.S. Factory
Customer
Not indexed
Company
Not indexed
AI
Ready to investigate this ticket
Start a complete analysis or ask a focused question below.
AI
Analysis
Useful?
Knowledge capture
Resolution evidence
Waiting for analysis
Open review inbox
Analysis activity Waiting
- Choose an engineer and start an analysis.