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Customer issue
Hello Omron Support, We are encountering an error when attempting to create an X-ray image of a board that exceeds the standard 333 mm length. While inputting the PCB details, we initially see the position lines indicating that this scan will require the PCB slide function. The board measures 368.6 mm by 288.7 mm; however, after entering these dimensions, the position lines no longer appear. If we increase the length to 400 mm, the PCB slide position lines appear as expected. After attempting to proceed, the software displays three errors (attached), and we are forced to shut it down. This issue has been occurring frequently, and we have not been able to successfully create a program for this specific board due to these errors. We have been able to create a program with the PCB slide function in the past using a different board; any suggestion will be greatly appreciated. Thank you for your assistance. Best regards, Sarah Cerna Process Technician - PCBA Star Precision, LP 11236 Brittmoore Park Dr | Houston , TX 77041 Main: 5410 Brystone Dr | Houston, TX 77041 T: ([phone] F: ([phone] [email] | www.star-precision.com Fabrication I Machining I Electronics I ISO 9001:2015 This e-mail, including any attached files, may contain confidential and privileged information and is intended for the addressee(s) only. If you are not the intended recipient please notify the originator and delete the email immediately. The unauthorized review, use, distribution, or disclosure by others is strictly prohibited. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
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Engineer and customer thread
7 messages
OA
Omron Application EngineerOmron reply | Jun 2, 2026 at 11:35 AM
Hello Sarah, I'm assuming this is resolved since you recalled the email?
OI
Omron internalPrivate note | Jun 2, 2026 at 11:36 AM
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Tickets with IDs 1782268 is merged into this ticket.
OI
Omron internalPrivate note | Jun 2, 2026 at 11:36 AM
Private
Merged from ticket 1782268 Subject: VT-X750: Issue Creating X-Ray Image for Large PCB Description: Hello Omron Support, We are encountering an error when attempting to create an X-ray image of a board that exceeds the standard 333 mm length. While inputting the PCB details, we initially see the position lines indicating that this scan will require the PCB slide function. The board measures 368.6 mm by 288.7 mm; however, after entering these dimensions, the position lines no longer appear. If we increase the length to 400 mm, the PCB slide position lines appear as expected. After attempting to proceed, the software displays three errors (attached), and we are forced to shut it down. This issue has been occurring frequently, and we have not been able to successfully create a program for this specific board due to these errors. We have been able to create a program with the PCB slide function in the past using a different board; any suggestion will be greatly appreciated. Thank you for your assistance. Best regards, Sarah Cerna Process Technician - PCBA Star Precision, LP 11236 Brittmoore Park Dr | Houston , TX 77041 Main: 5410 Brystone Dr | Houston, TX 77041 T: ([phone] F: ([phone] [email] | www.star-precision.com Fabrication I Machining I Electronics I ISO 9001:2015 This e-mail, including any attached files, may contain confidential and privileged information and is intended for the addressee(s) only. If you are not the intended recipient please notify the originator and delete the email immediately. The unauthorized review, use, distribution, or disclosure by others is strictly prohibited. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
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CustomerCustomer reply | Jun 2, 2026 at 11:37 AM
Hi Jeremiah, Sorry, I recalled the email to attach the image of the errors. I realized it wasn't attached to the initial request. I recalled to resend the email. Sarah Cerna Process Technician - PCBA Star Precision, LP 11236 Brittmoore Park Dr | Houston , TX 77041 Main: 5410 Brystone Dr | Houston, TX 77041 T: ([phone] F: ([phone] [email] | www.star-precision.com Fabrication I Machining I Electronics I ISO 9001:2015 This e-mail, including any attached files, may contain confidential and privileged information and is intended for the addressee(s) only. If you are not the intended recipient please notify the originator and delete the email immediately. The unauthorized review, use, distribution, or disclosure by others is strictly prohibited. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
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CustomerCustomer reply | Jun 2, 2026 at 12:30 PM
After a few more attempts, we have successfully managed to create the image. We can close the ticket, thank you! Sarah Cerna Process Technician - PCBA Star Precision, LP 11236 Brittmoore Park Dr | Houston , TX 77041 Main: 5410 Brystone Dr | Houston, TX 77041 T: ([phone] F: ([phone] [email] | www.star-precision.com Fabrication I Machining I Electronics I ISO 9001:2015 This e-mail, including any attached files, may contain confidential and privileged information and is intended for the addressee(s) only. If you are not the intended recipient please notify the originator and delete the email immediately. The unauthorized review, use, distribution, or disclosure by others is strictly prohibited. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
OA
Omron Application EngineerOmron reply | Jun 2, 2026 at 1:05 PM
Hello Sarah, Thanks for letting us know, appreciate it! Sorry for the delay!
OA
Omron Application EngineerOmron reply | Jun 2, 2026 at 2:25 PM
No sanitized conversation text indexed.
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Ticket#1782226 VT-X750: Issue Creating X-Ray Image for Large PCB