Ticket #1837425

Hello Brent, Could you upload the logs from this machine to https://transfer.xmage.ninja/s/ndXXYtA6cQs6JLd so we can quickly review? You can pull the logs from the vDB webpage tool.

Hello Brent, Can you collect it from the machine itself? C:\Program Files\OMRON\VT-S730\log\ should be the loctation. You can collect the folder for today's date.

Hello Brent, Looks like it's the Left/Front projector. Can you try reseating the cables on that projector, as well as reseating the USB cable on the back of the PC, and restart the entire AOI system and check again?

Hello Brent, Below are pictures.

Hello Brent, ​Also, can you run your calibration plate as well? So we can see the results of the Left/Front Projector?

Hello Brent, When you rebooted the machine, did you have to power on the PC manually, or did the UPS power up the machine? ​ Also, can you please also show us a screenshot of the Device manager under the COM ports?

Hello Brent, Sorry for the delay Brent, can you show me screenshot of the Device Manager and the USB section? Should be two devices under there for the projectors.

Hello Brent, Do you have teamviewer for that machine by chance?

Hello Brent, Sorry for the delay, I am in the machine now.

Hello Brent, This device is missing in the Device Manager. Did IT happen to disable USB ports? We need to figure out why this isn't showing up.

Hello Brent, Did you reseat these two USB plugs? Can you try taht if you havent?

Hello Brent, Not at the moment. I'll continue for a bit, but we might have to continue Monday. Thanks

Hello Brent, I am logged in right now, I am not seeing either projectors currently connected to the system. ​Have you tried reseating and restarting the machine today ? Thanks, Adam Stanley Application Engineer Direct: [phone] | [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169 automation.omron.com

Hello Brent, I just restarted the machine as well, and yes it is those bottom 2 USB cables. If it continues to longer be found, then the issue lies with either the cables or the latest windows update that was performed on 8/13. Thanks, Adam Stanley Application Engineer Direct: [phone] | [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169 automation.omron.com

Hello Brent, I will be joining via TeamViewer momentarily. Best regards, Jeremy

Hello Brent, Upon investigation, it appears as though a Windows Update may have corrupted the drivers for the projectors, resulting in the system no longer seeing that any projectors are installed at all. They should be visible in Device Manager and do not appear at all. If you can confirm that the projector is indeed connected (and showing signs of power), please direct IT to roll back updates to the machine and disable automatic updates from causing this to recur. In certain instances, we have found that a PC rebuild is necessary if under no circumstances the projectors will show up in Windows. If the projectors are not showing any signs of power, please test using other USB ports if plugging them in results in Texas Instruments DLP Projector appearing in Device Manager. There is an extremely low likelihood that both projectors failed unless a surge occurred that could have fried the projectors. The fact that the system updated on 8/13 and the issues began 8/14 shows us that the likely culprit is Windows Updates. There should be a recovery USB drive for the PC that can refresh the PC back to factory. This can be done as a last step, but would require additional setup steps from our side to ensure functionality. If the issue persists after refreshing the entire OS, likely the PC would need to be replaced. Depending on how long it takes to recover this issue, there may be a quote needed for services. As mentioned, we strongly advise against Windows Updates on the machine for this exact reason. Should they be enabled, its possible we end up in this exact same position again. Please let me know if you have any questions. Best regards, Jeremy

Hello Brent, Do you have a backup of machines C/Program Files / Omron folder? If you do you can recover PC. First clone another AOI's C drive (please have your IT assist) to this machines C drive. Once you have cloned drive just update PC name and IP information to match original. Then replace cloned Omron folder with that of original Omron. Make sure AOI you clone has same PC model. Thanks,

Hello Brent, Thanks for update. Current actions are to recover the AOI PC and bring software back online. There is a possibility of projector error returning. Thanks,

Hello James, Are all PC connections returned to their proper locations? Also check that PC extension boards are properly seated. Can you please provide image of COM port list in Device Manager for AOI. Which devices (ports) are not showing? Thanks,

Hello Brent or James, Once everything is back online can you please provide Team Viewer info again. Thanks,

Hello James, Thank you and Brent for all the hard work. So it still appears as if the second projector is not connecting. I was expecting this as it was original fault with AOI. One of the 3D projectors is not coming online, it may be faulty and require replacement. I believe Keytronic has verified that all connections going to both projectors are secure, if not please do so. Do you have any spare projectors in your inventory? replacement and calibration of a new projector may require onsite support. Thanks,

Hello Brent, Yes, Omron will provide a quote for a replacement S730 AOI projector and onsite replacement service. Would you like to add a spare projector to quote for future use? Thanks,

Hello Brent, Max will provide the quote shortly. We currently have a projector in stock, and once we receive the PO, we will do our best to ship it as soon as possible. Additionally, regarding our conversation today and considering that some of the USB ports are no longer working, I would recommend checking the PC BIOS to confirm that both the USB 2.0 and USB 3.0 ports are enabled. I would also recommend adding additional USB ports to the PC. Since two of the existing ports are already not working, having a few additional ports available as spares could be very helpful in the future. On the following link, you can find a PCI-to-USB expansion card similar to the one we use in one of our machines. If you can obtain something similar, it would provide additional USB ports and give you some redundancy in case another onboard USB port fails. ​ https://www.amazon.com/StarTech-4-Port-PCIe-10Gbps-PEXUSB314A2V2/dp/B08W58HZ1T?th=1 Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] (Non-ITAR)