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Ticket #1828688

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AOI MX Waiting for Customer Likely nontechnical

[Cotizacion de servicio tecnico] Instalacion de software de retrabajo para maquinas RNS VT-RNS

CustomerAngel Zarate
CompanyNot indexed
Priority2
TypeAOI - No Action Required
UpdatedAug 14, 2026 at 12:52 PM
Thread13 messages
Ticket metadata
Group
AOI MX (150000422415)
Status
Waiting for Customer (6)
Created
Aug 3, 2026 at 5:27 PM
Requester
Angel Zarate <angel.zarate@na.denso.com>
Company
Not indexed
Last synced
Aug 14, 2026 at 1:05 PM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK SP, A - Reply Open

Current case

Customer issue

CONFIDENTIAL Hola equipo de Omron, nos gustaría solicitar un soporte para instalar el software y hacer el setup en server para conectar una computadora e instalar el software para utilizar el sistema de re-check para la maquina de RNS Nos podrian apoyar con una cotizacion para este servicio? Ya contamos con una llave HASP. Gracias! [email] Saludos / Best Regards / よろしくお願いいたします。 [email] Angel Zarate Adv. Specialist / Production Engineering Blvd. Parque Industrial Monterrey #502 / Apodaca, N. L. , México / 66603 Email [email] Phone +52 (81) 1004-9856 [email] This communication and any attachments is meant only for the intended recipient(s) and may contain confidential and/or legally privileged information. If you are not an intended recipient, any review, use, dissemination, distribution or copying is strictly prohibited. Please notify us immediately by return e-mail and delete the message, including any duplicates, from your system. Thank you for your cooperation.

Conversation

Engineer and customer thread

13 messages
  1. Juan Lazcano Omron reply | Aug 5, 2026 at 9:50 AM
    Hola Angel, Que version de software necesitan? ya tienen otra RVS instalada? Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  2. Customer Customer reply | Aug 5, 2026 at 10:36 AM
    CONFIDENTIAL Hola Juan! Mira, estos eran los manuales de instalación que usamos para configurar el sistema de retrabajo. Esto sirve para identificar el software? Si, tenemos ya otra RVS instalada. Gracias! [email] Saludos / Best Regards / よろしくお願いいたします。 [email] Angel Zarate Adv. Specialist / Production Engineering Blvd. Parque Industrial Monterrey #502 / Apodaca, N. L. , México / 66603 Email [email] Phone +52 (81) 1004-9856 [email]

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  3. Juan Lazcano Omron reply | Aug 5, 2026 at 10:57 AM
    Hola Angel, Entonces ya ejecutaron estos dos manuales solo requieren la conexion entre la RVS y el server? o requieren que nosotros ejecutemos estos manuales y conectemos la RVS al server Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  4. Customer Customer reply | Aug 5, 2026 at 11:49 AM
    CONFIDENTIAL Hola Juan, el servicio seria la instalación del software y set up. Saludos! [email] Saludos / Best Regards / よろしくお願いいたします。 [email] Angel Zarate Adv. Specialist / Production Engineering Blvd. Parque Industrial Monterrey #502 / Apodaca, N. L. , México / 66603 Email [email] Phone +52 (81) 1004-9856 [email]

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  5. Juan Lazcano Omron reply | Aug 5, 2026 at 7:42 PM
    Hola Angel, El equipo de AM te estara compartiendo la cotizacion Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  6. Customer Customer reply | Aug 6, 2026 at 2:36 PM
    CONFIDENTIAL Buen dia Juan! De casualidad el equipo de AM compartió la cotización sobre esta actividad? Saludos!

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  7. Juan Lazcano Omron reply | Aug 6, 2026 at 3:48 PM
    Luis Lujan Nos ayudas con la cotizacion Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  8. Customer Customer reply | Aug 11, 2026 at 11:38 AM
    CONFIDENTIAL Buenos dias! Seguimos pendientes de la cotización. Saludos!

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  9. Claudio Echeverria Omron reply | Aug 11, 2026 at 6:25 PM
    Buen día Oscar Te comparto la cotización. Solo recuerda que el DNMX debe proporcionar la Dongle USB necesaria y la computadora con el OS Correcto. Saludos. Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  10. Customer Customer reply | Aug 12, 2026 at 11:27 AM
    CONFIDENTIAL Buenos dias! Muchas gracias por la cotización. Solo dos preguntas. 1. ¿Me pueden compartir algún documento que la máquina RNS demuestre que ustedes son el fabricante? 2. Para el sistema operativo de la computadora de retrabajo, ¿Qué sistema operativo tiene que ser? ¿El mismo de la RNS? Saludos!

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  11. Customer Customer reply | Aug 12, 2026 at 12:58 PM
    CONFIDENTIAL Hola buen día, Adicional a lo que requiere Oscar, nos podrían enviar una cotización incluyendo la instalación de software y conexión al server de dos PCs en lugar de una? Quedo al pendiente, saludos!

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  12. Claudio Echeverria Omron reply | Aug 12, 2026 at 1:04 PM
    Hola Angel, Oswaldo ​ Aquí la información solicitada: 1.-Ver el doc adjunto 2.-Windows7_32bits_SP1_English La visita de dos días se puede usar para conectar las 2 computadoras, en caso de que surja algún problema y se tenga que extender la visita, les cotizamos la diferencia. Saludos. Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  13. Customer Customer reply | Aug 12, 2026 at 1:05 PM
    Private
     Dear sender, I am currently out of the office due to (x) business trip () workshop / training / meeting / exhibition () leave / holiday / Vacation E-mails will () neither be read nor forwarded (x) only be read occasionally f you need support for SPI, AOI, or AXI, please contact the appropriate regional team: •US & Canada: [email] •Mexico, Brazil, Argentina: [email] I will be back on August 13th