AOI support workspace

Ticket #1689389

Review 0 Freshdesk Dashboard
AOI MX Waiting for Customer Likely nontechnical

RVS can't show the data result

CustomerNot indexed
CompanyNot indexed
Priority2
TypeN/A
UpdatedFeb 9, 2026 at 3:15 PM
Thread9 messages
Ticket metadata
Group
AOI MX (150000422415)
Status
Waiting for Customer (6)
Created
Jan 30, 2026 at 10:24 AM
Requester
Not indexed
Company
Not indexed
Last synced
Aug 3, 2026 at 7:59 AM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK EN, A - AOI CASE ACK SP, A - Reply Open, COLAB RUN, A - CN RUN

Current case

Customer issue

Dear Omron Team, We encounter a problem with the RVS of AXI Machine #0201, that after inspected in AXI and check to the RVS application it's say "There is no inputted PCB ID" but the data for that specific serial number is already completed in the Volume data, only problem is not showing or can't view the data in RVS Application. Any advice that I need to check to fix this issue? [cid:7571c396-7095-418f-afe1-bb4f2b3f9d9a] [cid:11f8e9bf-e183-4098-8fd4-d51f50c51684] [cid:3a41c1c4-054e-4e84-b628-84ca6865685c] --------------------------------------------------------------------------------------------------------------------------------------------------------------- This email contains confidential or legally privileged information and is for the sole use of its intended recipient. Any unauthorized review, use, copying or distribution of this email or the content of this email is strictly prohibited. If you are not the intended recipient, you may reply to the sender and should delete this e-mail immediately. ---------------------------------------------------------------------------------------------------------------------------------------------------------------

Conversation

Engineer and customer thread

9 messages
  1. Ryan Morrow Omron reply | Jan 30, 2026 at 11:05 AM
    Hello Jeff, Let's first verify that VcsService is running on the review station. In the bottom-right side of taskbar. The icon will look like this. If it is not running as a service, close RVSX softawre, and open VcsVService from desktop shortcut. Then try to reopen board scan. If this service was running, but you are still running into issues please verify that the xray server is still mapped on the RVSX PC and that all omron related folders have full permission. Those folders would be C:\Omron, C:\Program Files\Omron & C:\Program Files 86\Omron.

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  2. Francisco Villalpando Omron reply | Jan 30, 2026 at 6:08 PM
    Hello Jeff, this problem could be related to a defective Hand barcode reader? Have you tried looking for results manually or type the barcode with keyboard? Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  3. Ryan Morrow Omron reply | Feb 2, 2026 at 11:48 AM
    Hello Jeff, Any updates on the review station functionality?
  4. Customer Customer reply | Feb 3, 2026 at 4:44 PM
    Dear Omron Team, Sorry for the late reply, It was a holiday yesterday. By the way I do checking the one you mention to me and it was okay I don't see any problem on that. 1. I check the VCSVservice and it is running try to close and open. 2. Check the full permission for RVS PC to AXI server it has full access. I notice that it is unstable not all mainboard that test in that AXI machine #0201 is encountering that problem. I'm just confuse. [cid:9d5bfff7-f153-4ab8-b209-5b602f62f392] ________________________________
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  5. Francisco Villalpando Omron reply | Feb 5, 2026 at 2:19 PM
    Hello Jeff, Is very likely the network traffic is causing the lag, if this were a RVS-X issue it would happen on every board. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
  6. Customer Customer reply | Feb 5, 2026 at 2:19 PM
    Private
    Dear sender, I am out of office due to: () business trip () workshop / training / meeting / exhibition (x) leave / holiday / Vacation E-mails will ( ) neither be read nor forwarded (X) only be read occasionally However, if you need urgent assistance, please contact [email] . Thanks
  7. Omron internal Private note | Feb 5, 2026 at 2:36 PM
    Private
    COLAB NOTE UPDATE This case has received a Note from a Collaborator and has been TAG and Possibly Reopened. Please verify if any further action is required.
  8. Ruben Dominguez Private note | Feb 9, 2026 at 3:15 PM
    Private
    Tickets with IDs 1689390 is merged into this ticket.
  9. Ruben Dominguez Private note | Feb 9, 2026 at 3:15 PM
    Private
    Merged from ticket 1689390 Subject: RVS can't show the data result Description: Dear Omron Team, We encounter a problem with the RVS of AXI Machine #0201, that after inspected in AXI and check to the RVS application it's say "There is no inputted PCB ID" but the data for that specific serial number is already completed in the Volume data, only problem is not showing or can't view the data in RVS Application. Any advice that I need to check to fix this issue? --------------------------------------------------------------------------------------------------------------------------------------------------------------- This email contains confidential or legally privileged information and is for the sole use of its intended recipient. Any unauthorized review, use, copying or distribution of this email or the content of this email is strictly prohibited. If you are not the intended recipient, you may reply to the sender and should delete this e-mail immediately. ---------------------------------------------------------------------------------------------------------------------------------------------------------------
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