Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 29 pts
Top KB document 8 pts
Supporting cases 8 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
programa message para any
Previous cases
1
Past case
Moderate
#1831983 Soporte AXI Mabe MPT
Matched in ticket text, conversation: programa, message, para, any
Soporte AXI Mabe MPT Buen día equipo, Se tiene el avance de este programa: [email] ¿Cuál es el paso a paso para poder hacer una matriz? Ya que nuestro panel esta de la siguiente manera y requerimos aplicar estas inspecciones a las demás tarjetas. [email] Quedo...
Raw retrieval score 59
2
Past case
Moderate
#1836133 Solicitud de soporte para Degub de programa en XRAY
Matched in subject, ticket text, conversation: programa, para, message, any
Solicitud de soporte para Degub de programa en XRAY Buenas tardes!! Solicitamos soporte vía remota para realizar debug de un programa en Rayos X para el día de mañana 13/08/2026 lo más pronto posible. Quedo atento a dudas o comentarios. !!Saludos cordiales¡¡ [...
Raw retrieval score 47
3
Past case
Weak
#1807161 Disminución TC en programa AOI
Matched in subject, ticket text, conversation: programa, message, para, any
Disminución TC en programa AOI Buen día equipo OMRON, Nos podrían apoyar a saber si hay alguna manera de reducir el TC de un programa en AOI, a través de la programación o de ajustes internos. La pregunta va dirigida debido a que se necesita aumentar el rate e...
Raw retrieval score 44
Knowledge base
1
KB guidance
Weak
AXI XShareData Output Paths And Message Folders
kb/30_quick_reference/axi-xsharedata-output-paths-and-message-folders.md | message, para
# AXI XShareData Output Paths And Message Folders
## Purpose
Use this when a customer, MES vendor, xLink integrator, or traceability tool asks where VT-X750 / VT-X850 AXI inspection output files are stored.
## Core Rule
For AXI systems, use the AXI Server...
Raw retrieval score 8
2
KB guidance
Weak
vDB / Tomcat User Creation Failure From Request Parameter Limit
kb/40_api_database/vdb-tomcat-maxparametercount-user-creation-failure.md | para, any
# vDB / Tomcat User Creation Failure From Request Parameter Limit
Use this when AOI vDB or VT-S user creation appears to run but new users are not created, especially after migration or large user imports.
## Pattern
Large user-management requests can excee...
Raw retrieval score 8
3
KB guidance
Weak
VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern
kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md | message, para, any
...imilar PCB IDs in a panel may appear close together in logs, increasing the need to separate panel/block barcode from PCB barcode.
- RVS-X or viewer logs may show missing image path errors.
- Issue may appear intermittent rather than reproducible on every boar...
Raw retrieval score 3
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: medium (45/100)
Reason: Matched programa, message, para, any; top ticket #1831983 scored 59; top KB match scored 8.
Similar historical tickets:
- #1831983: Soporte AXI Mabe MPT (score 59) - https://omronelectronicsllc.freshdesk.com/a/tickets/1831983
- #1836133: Solicitud de soporte para Degub de programa en XRAY (score 47) - https://omronelectronicsllc.freshdesk.com/a/tickets/1836133
- #1807161: Disminución TC en programa AOI (score 44) - https://omronelectronicsllc.freshdesk.com/a/tickets/1807161
Relevant KB docs:
- AXI XShareData Output Paths And Message Folders (kb/30_quick_reference/axi-xsharedata-output-paths-and-message-folders.md, score 8)
- vDB / Tomcat User Creation Failure From Request Parameter Limit (kb/40_api_database/vdb-tomcat-maxparametercount-user-creation-failure.md, score 8)
- VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern (kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md, score 3)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
Copy summary