Hello OMRON support team, Our OMRON X-ray Tube Current has a warning message. Could you please review and advise on this? Will a tube replacement come up soon? [cid:deb4976e-95af-49d3-8d8c-ea3689071976] Thank you, NhatLinh Nguyen SMT Engineer QUALITEL CORPORATION Office: [phone] Direct: [phone] Email: [email] Web: www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 [cid:1501a87e-7a3f-4933-b8f1-ce728780ceb6] IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. EXPORT and CONFIDENTIALITY NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website.
Conversation
Engineer and customer thread
7 messages
JS
Jeremiah SolizPrivate note | Aug 13, 2026 at 9:42 AM
Private
Time for a new tube? Do we need to prepare quote?
FV
Francisco VillalpandoOmron reply | Aug 13, 2026 at 12:29 PM
Hello NhatLinh, The warning message indicates that the X-ray tube will likely need to be replaced soon. Looking at the current X-ray operating hours also confirms this. Canon X-ray tubes typically have an expected lifetime of approximately 10,000 hours, and your tube has already accumulated around 17,000 hours. I’m including Elbert Kim, our Account Manager for the West region, who can provide you with a quotation for the tube replacement. In the meantime, please continue the good practice of completely powering off the machine when it is not in use, as this can help extend the remaining lifetime of the X-ray tube. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email]
C
CustomerCustomer reply | Aug 13, 2026 at 12:49 PM
Thank you for the detail. How long does it take when we do the tube replacement? We will affect Production line down since we are having high volume products 100% x-ray using this OMRON machine. Please help send us a quote as soon as possible. I would like to proceed with the tube replacement as soon as possible to avoid machine down. Thank you, NhatLinh Nguyen SMT Engineer QUALITEL CORPORATION Office: [phone] Direct: [phone] Email: [email] Web: www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 [cid:327e85d3-03e4-4048-9a31-98daed9558ed] IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. ________________________________
Francisco VillalpandoPrivate note | Aug 13, 2026 at 4:54 PM
Private
Quote sent to Elbert
C
CustomerCustomer reply | Aug 13, 2026 at 8:15 PM
Hi NhatLinh, Attached is the quote for Tube replacement. Note that we currently have just 1 unit remaining in stock. Please let me know if you have any questions. Thank you, Best Regards, [This is Elbert Kim's card. Their email is [email] Their phone number is +[phone].]
Thank you for the quote. How long does it take for FSE to do the tube replacement when they arrive at our site? NhatLinh Nguyen SMT Engineer QUALITEL CORPORATION Office: [phone] Direct: [phone] Email: [email] Web: www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. ________________________________
