Ticket #1724155

Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Gerardo Herrera : Hello Jeremiah, good day, Battery should be replaced by now, how do we make sure no more errors are being logged every 0.5seconds? Thank you in advance! Best regards, Gerardo Herrera SMT Inspection Engineering Supervisor QUALITEL CORPORATION Office: [phone] Ext. 279 [email] Website:www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. From: AOI Tech Support - US Sent: Friday, February 20, 2026 9:29 AM To: Gerardo Herrera Cc: NhatLinh Nguyen Subject: Re: OMRON X-ray issue [Case: 1695744] CAUTION EXTERNAL EMAIL: Please do not click on links or open attachments if you do not recognize the sender. Hello Gerardo, For your NJ501-1500, we do recommend replacing the battery. The correct battery model is Omron CJ1W-BAT01. To reduce risk of losing retained data/settings, this battery can be replaced with controller power ON by a qualified technician. Recommended powered-ON approach Confirm replacement battery isCJ1W-BAT01. Keep the controller powered and stable. Use ESD precautions, touch grounded metal before handling the battery area. Remove old battery and install the new battery carefully. Avoid disturbing other wiring/modules during the swap. Confirm controller remains in normal operation after replacement. Manual references (for customer follow-up) From NJ-series CPU Unit Hardware User’s Manual (W500): Section 6-2 Replacing the Battery, starts at page6-5 Section 6-2-1 Battery Replacement, page6-7 Section 6-2-2 Operation without a Battery These sections cover replacement model, timing precautions, and battery handling for NJ-series CPUs. Best regards, On Fri, 20 Feb at 11:07 AM, Gerardo Herrera wrote: Hello Jeremiah, good morning, So, no battery replacement needed then? I reseat the ethernet cables and clean the log files. Picture of PLC once machine starts and is waiting for the user to log in. Thanks! Best regards, Gerardo Herrera SMT Inspection Engineering Supervisor QUALITEL CORPORATION Office: [phone] Ext. 279 [email] Website:www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. From: AOI Tech Support - US Sent: Thursday, February 19, 2026 6:37 AM To: Gerardo Herrera Cc: NhatLinh Nguyen Subject: Re: OMRON X-ray issue [Case: 1695744] CAUTION EXTERNAL EMAIL: Please do not click on links or open attachments if you do not recognize the sender. Hello Gerardo, Below is screenshot of the PLC from the back of the machine. Please just inspect and reseat these cables, and also follow them to back of the PC..and reseat there as well. On Wed, 18 Feb at 9:56 PM, Gerardo Herrera wrote: Also, by “check the ethernet connections from the PLC to the hub, and make sure you reseat them or verify cables aren't damaged” Just want to confirm, from PLC to the hub, do you mean the ethernet connections from the machine to the server, correct? Or what does it involve? Thank you in advance! Best regards, Gerardo Herrera SMT Inspection Engineering Supervisor QUALITEL CORPORATION Office: [phone] Ext. 279 [email] Website:www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. From: Gerardo Herrera Sent: Wednesday, February 18, 2026 7:50 PM To: AOI Tech Support - US Cc: NhatLinh Nguyen Subject: RE: OMRON X-ray issue [Case: 1695744] Hello, good afternoon, Could you please send me a quote for the batteryCJ1W-BAT01?(Seems to be an OMRON battery) Thank you! Best regards, Gerardo Herrera SMT Inspection Engineering Supervisor QUALITEL CORPORATION Office: [phone] Ext. 279 [email] Website:www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. From: AOI Tech Support - US Sent: Wednesday, February 18, 2026 1:12 PM To: Gerardo Herrera Cc: NhatLinh Nguyen Subject: Re: OMRON X-ray issue [Case: 1695744] CAUTION EXTERNAL EMAIL: Please do not click on links or open attachments if you do not recognize the sender. Hello Gerardo, Thank you for the logs and crash dump. We have identified the root cause of the VT-X750 application closing after reaching 100% load. Root Cause: The PLC (NJ501-1500 CPU) is continuously sending “本体継続異常” (Main Unit Continuous Abnormality) status. The depleted PLC battery keeps this flag active, so the VT-X750 software logs the same warning (Code -[phone]) every ~0.5 seconds. The PlcEtn.log file grows extremely large and causes the application to crash with a ucrtbase.dll error during startup. (from your screenshot you sent). Please replace the PLC backup battery on the NJ501-1500 unit. The correct part isCJ1W-BAT01. After replacement: Power off the machine. Delete or archive all old files in C:\Program Files\OMRON\VT-X750\Logs\. Restart the VT-X750 application. Monitor PlcEtn.log files to verify that the error spam disappears, see below screenshot of example: Also, can you please check the ethernet connections from the PLC to the hub, and make sure you reseat them or verify cables aren't damaged? Best regards, On Wed, 18 Feb at 2:07 PM, Gerardo Herrera wrote: Thank you! Seems the link worked this time too: Best regards, Gerardo Herrera SMT Inspection Engineering Supervisor QUALITEL CORPORATION Office: [phone] Ext. 279 [email] Website:www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. From: AOI Tech Support - US Sent: Wednesday, February 18, 2026 12:06 PM To: Gerardo Herrera Cc: NhatLinh Nguyen Subject: Re: OMRON X-ray issue [Case: 1695744] CAUTION EXTERNAL EMAIL: Please do not click on links or open attachments if you do not recognize the sender. Hello Gerardo, Thank you, I am downloading the files now. On Wed, 18 Feb at 1:56 PM, Gerardo Herrera wrote: Yeah, sent the credentials to the other email chain. Will try to upload them again to your link but in case it doesn't work again. Here is the Teamviewer info: And it would be this folder: Best regards, Gerardo Herrera SMT Inspection Engineering Supervisor QUALITEL CORPORATION Office: [phone] Ext. 279 [email] Website:www.qualitel.com Address: 11831 Beverly Park Road, Bldg. A | Everett, WA 98204 IMPORTANT NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. 1695744:2549832 EXPORT and CONFIDENTIALITY NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. 1695744:2549832 EXPORT and CONFIDENTIALITY NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. 1695744:2549832 EXPORT and CONFIDENTIALITY NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. EXPORT and CONFIDENTIALITY NOTICE: This email and/or attachments may contain technical data as defined by the U.S. International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR) or by the Office of Foreign Assets Control (OFAC). The technical data may not be exported, disclosed or transferred to any foreign person (including employees, consultants, or agents, corporation or business association), as defined by the above, whether in the United States or abroad, without the prior written approval of the U.S. Government. Also, the information contained in this electronic message may be privileged and confidential information intended only for the use of the individuals or entity named above. If you have received this communication in error, please notify us immediately and delete any and all copies of the electronic message. Qualitel is FDA, ITAR, ISO9001, ISO13485, AS9100 registered. For more information, please check Qualitel website. .