Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case9 pts
Top KB document7 pts
Supporting cases0 pts
Case and KB agree0 pts
The current ticket subject, description, and all 1 conversation messages are condensed into focused search terms before matching.
voicemail14437423388phonebaltimore0036
Previous cases
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1
Past case
Weak
#1625617 After power outage - VT-S500-02-1636 Cannot Connect to DB
Matched in subject, ticket text, conversation: 00, 36, phone
After power outage - VT-S500-02-1636 Cannot Connect to DB We suffered a power outage. Now at application startup, we get a “cannot connect to DB” error. Can you please support? *** Note *** As of 10/14/2025, my email address has changed to [email] ____________...
Raw retrieval score 18
-
2
Past case
Weak
#1768715 Voicemail from +16306400904
Matched in subject, ticket text, conversation: voicemail, 00, phone
Voicemail from +[phone] Voicemail from +[phone] (IL, LA GRANGE PARK, US) to +[phone]
Raw retrieval score 17
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3
Past case
Weak
#1809899 SDU23C016-400
Matched in subject, ticket text, conversation: 00, phone, 36
SDU23C016-400 Hello, Is it possible to purchase this Omron component, SDU23C016-400? Thank you, Madeline Sliger Sr. Account Executive www.meijicorp.com Meiji Corporation Maryville, TN 37801 ([phone] x3407 ************* *[This Month’s Featured Solution]* *Orien...
Raw retrieval score 16
Knowledge base
-
1
KB guidance
Weak
Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout
kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md | 00
# Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout
## Summary
- System: vTS / SystemMonitorService / ResultDeliveryManager
- Product / model: Omron AOI, vTS, line servers
- Symptom: Mass Production Images load slowly, especially after idle...
Raw retrieval score 7
-
2
KB guidance
Weak
Case: VT-S530 Intermittent Projector Communication Error 0x0283A001
kb/10_cases/2025-11-05_vts530-projector-communication-error-0x0283a001.md | 00
# Case: VT-S530 Intermittent Projector Communication Error 0x0283A001
## Summary
- System: VT-S530 AOI
- Topic: Projector communication / illumination chain
- Error: `0x0283A001`
- Status: Reusable case pattern
## Symptom
The machine intermittently display...
Raw retrieval score 7
-
3
KB guidance
Weak
Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout
kb/10_cases/2025-06-17_programdeliverymanagerfastest-port-9100-timeout.md | 00
# Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout
## Summary
- System: AOI / vTS / ProgramDeliveryManager
- Product context: VT-S series program delivery / inspection program lookup
- Error area: WCF over `net.tcp`
- Port: `9100`
- Status: Reusable...
Raw retrieval score 7
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (16/100)
Reason: Matched voicemail, 14437423388, phone, baltimore, 00, 36; top ticket #1625617 scored 18; top KB match scored 7.
Similar historical tickets:
- #1625617: After power outage - VT-S500-02-1636 Cannot Connect to DB (score 18) - https://omronelectronicsllc.freshdesk.com/a/tickets/1625617
- #1768715: Voicemail from +16306400904 (score 17) - https://omronelectronicsllc.freshdesk.com/a/tickets/1768715
- #1809899: SDU23C016-400 (score 16) - https://omronelectronicsllc.freshdesk.com/a/tickets/1809899
Relevant KB docs:
- Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout (kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md, score 7)
- Case: VT-S530 Intermittent Projector Communication Error 0x0283A001 (kb/10_cases/2025-11-05_vts530-projector-communication-error-0x0283a001.md, score 7)
- Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout (kb/10_cases/2025-06-17_programdeliverymanagerfastest-port-9100-timeout.md, score 7)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.