Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 10 pts
Top KB document 7 pts
Supporting cases 0 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 2 conversation messages are condensed into focused search terms before matching.
voicemail 16306400904 phone grange park 00 43 take
Previous cases
1
Past case
Weak
#1813188 Incoming call with Jay Colon +16306985162 on Tue, Jul 14 at 02:01:00 PM
Matched in subject, ticket text, conversation: 00, phone, grange, park
Incoming call with Jay Colon +[phone] on Tue, Jul 14 at 02:01:00 PM Conversation between +[phone] (IL, LA GRANGE PARK, US) and Troy Shaw (+[phone])
Raw retrieval score 20
2
Past case
Weak
#1797038 RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501
Matched in subject, ticket text, conversation: 43, phone, 00, take
RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Justin Kernen : Hi Eric, Can we support addressing this ticket in addition to some advance sof...
Raw retrieval score 20
3
Past case
Weak
#1796965 RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501
Matched in subject, ticket text, conversation: 43, phone, 00, take
RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kegan Petersdorff : Good Afternoon, This morning, we moved this AOI to a different line with a...
Raw retrieval score 19
Knowledge base
1
KB guidance
Weak
Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout
kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md | 00
# Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout
## Summary
- System: vTS / SystemMonitorService / ResultDeliveryManager
- Product / model: Omron AOI, vTS, line servers
- Symptom: Mass Production Images load slowly, especially after idle...
Raw retrieval score 7
2
KB guidance
Weak
Case: VT-S530 Intermittent Projector Communication Error 0x0283A001
kb/10_cases/2025-11-05_vts530-projector-communication-error-0x0283a001.md | 00
# Case: VT-S530 Intermittent Projector Communication Error 0x0283A001
## Summary
- System: VT-S530 AOI
- Topic: Projector communication / illumination chain
- Error: `0x0283A001`
- Status: Reusable case pattern
## Symptom
The machine intermittently display...
Raw retrieval score 7
3
KB guidance
Weak
Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout
kb/10_cases/2025-06-17_programdeliverymanagerfastest-port-9100-timeout.md | 00
# Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout
## Summary
- System: AOI / vTS / ProgramDeliveryManager
- Product context: VT-S series program delivery / inspection program lookup
- Error area: WCF over `net.tcp`
- Port: `9100`
- Status: Reusable...
Raw retrieval score 7
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (17/100)
Reason: Matched voicemail, 16306400904, phone, grange, park, 00, 43, take; top ticket #1813188 scored 20; top KB match scored 7.
Similar historical tickets:
- #1813188: Incoming call with Jay Colon +16306985162 on Tue, Jul 14 at 02:01:00 PM (score 20) - https://omronelectronicsllc.freshdesk.com/a/tickets/1813188
- #1797038: RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 (score 20) - https://omronelectronicsllc.freshdesk.com/a/tickets/1797038
- #1796965: RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 (score 19) - https://omronelectronicsllc.freshdesk.com/a/tickets/1796965
Relevant KB docs:
- Case: vTS Mass Production Images Slow Due To TCP/9001 Idle Timeout (kb/10_cases/2025-11-06_denso-vts-mass-production-images-tcp-9001-timeout.md, score 7)
- Case: VT-S530 Intermittent Projector Communication Error 0x0283A001 (kb/10_cases/2025-11-05_vts530-projector-communication-error-0x0283a001.md, score 7)
- Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout (kb/10_cases/2025-06-17_programdeliverymanagerfastest-port-9100-timeout.md, score 7)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
Copy summary