Ticket #1810733

Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Darlene Coelho : Hi Francisco. Sorry for this delay. But I had to check it during the shutdown time here. I checked all CKD’s here and all of them match with these settings. Thanks, Darlene From: AOI Tech Support - US Sent: Thursday, May 14, 2026 3:54 PM To: Bryant, Rondy Cc: Norris, Chris ; Chilton, Brian ; [email] Coelho, Darlene Subject: [!]Re: Support line 1b [Case: 1757881] Hello Darlene, Before confirming that the PC is the root cause, could you please refer to the attached file, which lists several BIOS parameters, and verify that the settings on your machine match those outlined in the document? ​ Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Sat, 9 May at 11:43 AM, Bryant, Rondy wrote: Thanks for the replies. A replacement PC is $21,000. I am not signing off on this expense unless we know for a fact that the PC is the issue. So far, I have not seen anything confirming the PC is the root cause. What needs to be done to confirm the PC is the issue? Rondy From: Coelho, Darlene Sent: Thursday, May 7, 2026 2:24 PM To: AOI Tech Support - US ; Bryant, Rondy Cc: Norris, Chris ; Chilton, Brian [email] Subject: RE: [!]Re: Support line 1b [Case: 1757881] We changed the HDD because of the crashing, and the new one is doing the something. I made 2 extra backups, but I don’t think this will fix. From: AOI Tech Support - US Sent: Thursday, May 7, 2026 2:15 PM To: Bryant, Rondy Cc: Norris, Chris ; Chilton, Brian ; Coelho, Darlene [email] Subject: [!]Re: Support line 1b [Case: 1757881] Hi Rondy, Dalrline motioned that the hard drive crashed on that machine twice in two weeks. There is possibility that something in the PC caused the hard drive to crash and she asked for the Quote for the replacement PC. Best Regards On Thu, 7 May at 12:43 PM, Bryant, Rondy wrote: That’s what I want make sure of. Do we know what the issue is before spending $21,0000? GetOutlook for iOS From: AOI Tech Support - US Sent: Thursday, May 7, 2026 1:20:31 PM To: Bryant, Rondy Cc: Norris, Chris ; Chilton, Brian ; Coelho, Darlene [email] Subject: [!]Re: Support line 1b [Case: 1757881] Max, Darlene asked for quotes for the spare PC that could be used for backup of the machine. The machine does not need PC replaced. Best Regards On Thu, 7 May at 11:39 AM, Bryant, Rondy wrote: Do we actually know what the issue is with the PC? GetOutlook for iOS From: Coelho, Darlene Sent: Thursday, May 7, 2026 12:25:07 PM To: [email] [email] Cc: Norris, Chris ; Bryant, Rondy ; Chilton, Brian Subject: Quote for 1B PC Hello Fabiano. We really need to change the entire computer. Can we just change some hardware? We are having similar problems with 3 CKD5200, will be very expensive to change all of them. Thanks, Darlene [email] Sent: Thursday, May 7, 2026 12:17 PM To: [email] Coelho, Darlene Subject: [!]RE: Support line 1b [Case: 1757881] Hi Darlene, Please see quote attached. Thank you, From: AOI Tech Support - [email] Sent: Thursday, May 7, 2026 9:32 AM To: [email] Cc: Max Fabiano / OEI Subject: Re: Support line 1b [Case: 1757881] Hello Darlene, Please provide these two from the existing PC: 1- Picture of the HAP dongle for the 2D dongle on the back of the PC. The old dongles may not work on new PC 2- PLease send the screenshot from the programs and feature screen from the machine PC. Best Regards On Mon, 4 May at 9:30 AM, AOI Tech Support - US wrote: Hello Darlene, Japan is currently on an extended holiday, and we are awaiting lead time and pricing for this PC. The delay is due to the VP5200 being a discontinued system, as noted in the attached file. Thank you for your patience. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Thu, 30 Apr at 7:53 AM, Darlene Coelho wrote: Please see the machine number: Thanks, Darlene Attachments :1. BIOS setting table for IM790.pdf.