Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 12 pts
Top KB document 7 pts
Supporting cases 0 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
keep projects schedule display support manufacturing
Previous cases
1
Past case
Weak
#1824623 Keeping your robotics projects on schedule ⏱️
Matched in subject, ticket text: keep, projects, schedule, support
Keeping your robotics projects on schedule ⏱️ Hi , Long lead times from Asian suppliers are the biggest bottleneck for agile robotics companies. Our streamlined operations are designed to get parts into your hands faster. Rapid production cycles optimized for...
Raw retrieval score 24
2
Past case
Weak
#1781117 RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup
Matched in ticket text, conversation: keep, schedule, display, support, manufacturing
...ailed to initialize (SMT L6) [Case: 1766244] - Followup FYI, could you please help us schedule a site visit to fix the issue? Nishant Patel Senior Systems Administrator Creation Technologies Office: [phone] x 2327 | Direct: [phone] [email] | www.creationtech.c...
Raw retrieval score 18
3
Past case
Weak
#1797055 RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501
Matched in subject, ticket text: support, schedule, display, manufacturing
RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kegan Petersdorff : All, Just to understand urgency: The technician running the line is forced...
Raw retrieval score 16
Knowledge base
1
KB guidance
Weak
AGEWEB Template: API Endpoint Version Support
kb/90_templates/ageweb-api-endpoint-version-support-template.md | support
# AGEWEB Template: API Endpoint Version Support
## Title
vDB API - Confirm endpoint support for version `<version>`
## 1. Current Problem
Customer wants to use API endpoint:
```text
<endpoint>
```
The installed software version is:
```text
<version>
```...
Raw retrieval score 7
2
KB guidance
Weak
CK3E DHCP / Fixed-IP Support Boundary
kb/30_quick_reference/ck3e-dhcp-support-boundary.md | support
# CK3E DHCP / Fixed-IP Support Boundary
Use this when a customer asks whether a CK3E can be placed in DHCP mode or assigned a fixed IP through DHCP behavior.
## Guidance
Changing CK3E network behavior may require edits inside the controller's Linux communic...
Raw retrieval score 7
3
KB guidance
Weak
SOP: TCP/9001 WCF Keep-Alive Investigation
kb/20_sops/tcp-9001-wcf-keepalive-investigation.md | keep
# SOP: TCP/9001 WCF Keep-Alive Investigation
## Purpose
Use this when vTS or AOI web/review workflows become slow after idle time and logs show faulted WCF channels, socket timeouts, or delayed Mass Production Image retrieval.
## Applies To
- vTS / `v-ts.e...
Raw retrieval score 7
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (19/100)
Reason: Matched keep, projects, schedule, display, support, manufacturing; top ticket #1824623 scored 24; top KB match scored 7.
Similar historical tickets:
- #1824623: Keeping your robotics projects on schedule ⏱️ (score 24) - https://omronelectronicsllc.freshdesk.com/a/tickets/1824623
- #1781117: RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup (score 18) - https://omronelectronicsllc.freshdesk.com/a/tickets/1781117
- #1797055: RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 (score 16) - https://omronelectronicsllc.freshdesk.com/a/tickets/1797055
Relevant KB docs:
- AGEWEB Template: API Endpoint Version Support (kb/90_templates/ageweb-api-endpoint-version-support-template.md, score 7)
- CK3E DHCP / Fixed-IP Support Boundary (kb/30_quick_reference/ck3e-dhcp-support-boundary.md, score 7)
- SOP: TCP/9001 WCF Keep-Alive Investigation (kb/20_sops/tcp-9001-wcf-keepalive-investigation.md, score 7)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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