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Ticket #1819753

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RES: RES: Ticket 0626-000686 – OMRON Repair Support Station Installation [Case: 1805458]

CustomerGabriel Soares (DNAZ)
CompanyNot indexed
Priority2
TypeAOI - No Action Required
UpdatedAug 18, 2026 at 11:46 AM
Thread17 messages
Ticket metadata
Group
AOI MX (150000422415)
Status
Open (2)
Created
Jul 22, 2026 at 4:05 PM
Requester
Gabriel Soares (DNAZ) <gabriel.soares.s4x@sa.denso.com>
Company
Not indexed
Last synced
Aug 18, 2026 at 12:01 PM
Resolved
N/A
Closed
N/A
Tags
A - AOI CASE ACK SP, A - Reply Open

Current case

Customer issue

CONFIDENTIAL Hello Claudio, Yes, this date is ok to us. I will schedule a meeting for 27/07 at 10am (Manaus time). If that time doesn't work, please feel free to suggest another time. Best Regards! [email] Gabriel Soares (DNAZ) MGIE - Engenharia [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: AOI Tech Support - MX Enviada em: terça-feira, 21 de julho de 2026 16:47 Para: Gabriel Soares (DNAZ) Cc: Roman Bentes (DNAZ) ; Rodrigo Lima (DNAZ) ; Noemi Queiroz (DNAZ) ; Alberth Lima (DNAZ) ; [email] [email] Assunto: Re: RES: Ticket 0626-000686 – OMRON Repair Support Station Installation [Case: 1805458] Some people who received this message don't often get email from [email] . Learn why this is important Hello Gabriel, ​Our next available time window is on Monday, July 27. Please let us know if this date works for you. Regards Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Tue, 21 Jul at 8:59 AM , Gabriel Soares (DNAZ) wrote: CONFIDENTIAL Hello dear all, Sorry for my delay. During the last week, Juan was not available. Can we schedule a meeting for this installation during this week? Best Regards! [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTcwNzc5NDYyLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.UTs9OIskY6b6e_xyRORnLIEZ3lMm48uajUjE9ktGhjs] Gabriel Soares (DNAZ) MGIE - Engenharia [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: AOI Tech Support - MX Enviada em: segunda-feira, 6 de julho de 2026 15:40 Para: Gabriel Soares (DNAZ) Cc: [email] Roman Bentes (DNAZ) ; Rodrigo Lima (DNAZ) ; Noemi Queiroz (DNAZ) ; Alberth Lima (DNAZ) ; [email] Assunto: Re: RES: Ticket 0626-000686 – OMRON Repair Support Station Installation [Case: 1805458] Hello Gabriel, These are the specifications we need on the PC. Let me know when we can have a remote connection to do the installation; I only have until Thursday of this week available. [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTY4NzYxOTUzLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.WjK-fvkr0yNWtquFSZlSEKFE4bNdfEwbIss9kkKRlTY] Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender. On Mon, 6 Jul at 7:36 AM , AOI Tech Support - MX wrote: Hi Gabriel, I’m adding to the chain to @Juan Lazcano, he could help you to install the M-CA, in fact we got a PO for a remote installation. Look at the question from IT and investigate. [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Gabriel Soares (DNAZ) Sent: Friday, July 3, 2026 8:17 AM To: Francisco Villalpando / OEI ; AOISupport-MX-A Cc: Roman Bentes (DNAZ) ; Rodrigo Lima (DNAZ) ; Noemi Queiroz (DNAZ) ; Alberth Lima (DNAZ) Subject: RES: Ticket 0626-000686 – OMRON Repair Support Station Installation CONFIDENTIAL Hello Francisco, We are encountering some difficulties installing the repair station software on the computer; could you assist us with this? @Alberth Lima (DNAZ) from the IT team asked three questions. 1. Is there an updated version of MC-A that is compatible with the latest versions of Windows? 2. Could you share the installation procedure for MC-A on a computer with us? 3. Could we schedule a meeting next week to clear up a few questions? Best Regards! [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTY4Njc4OTUyLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.hdcwhCnYArytHixTxkIV2JJUGKDtiwj3TjeZcTR-CWU] Gabriel Soares (DNAZ) MGIE - Engenharia [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: Alberth Lima (DNAZ) Enviada em: quinta-feira, 2 de julho de 2026 15:25 Para: Noemi Queiroz (DNAZ) ; Gabriel Soares (DNAZ) Cc: Roman Bentes (DNAZ) ; Rodrigo Lima (DNAZ) Assunto: Ticket 0626-000686 – OMRON Repair Support Station Installation CONFIDENTIAL Dear Noemi, I hope you are doing well. I would like to request your assistance regarding Ticket 0626-000686, related to the installation of the OMRON Repair Support Station software. During our installation attempts, we found that the version of the software provided appears to be compatible only with Windows XP and Windows 7. We performed several tests on newer versions of Windows, but unfortunately, we were unable to successfully install or run the application. Could you please let us know if there is an updated version of the software that is compatible with newer Windows operating systems? Alternatively, if there is a specific installation procedure or workaround that we should follow, we would appreciate your guidance. Additionally, we would like to know if it would be possible to schedule a conference call with your team to better understand the project, discuss the technical requirements, and receive guidance on the recommended implementation process. We appreciate your support and look forward to your response. Best regards, [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTY4Njc4OTUzLCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.ljyRahlszpcn6q0yTmIa_IHD7a8zuNLboomhVhHac3s] Alberth Carvalho de Lima MATI - Manaus Tecnologia Da Informação [email] Tel.: +55 92 2121-4204 DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 1805458:2549832

Conversation

Engineer and customer thread

17 messages
  1. Customer Customer reply | Jul 6, 2026 at 8:36 AM
    Hi Gabriel, I’m adding to the chain to @Juan Lazcano , he could help you to install the M-CA, in fact we got a PO for a remote installation. Look at the question from IT and investigate. [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].]
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  2. Juan Lazcano Omron reply | Jul 6, 2026 at 3:40 PM
    Hello Gabriel, These are the specifications we need on the PC. Let me know when we can have a remote connection to do the installation; I only have until Thursday of this week available. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
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  3. Customer Customer reply | Jul 21, 2026 at 9:59 AM
    CONFIDENTIAL Hello dear all, Sorry for my delay. During the last week, Juan was not available. Can we schedule a meeting for this installation during this week? Best Regards! [email] Gabriel Soares (DNAZ) MGIE - Engenharia [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: AOI Tech Support - MX
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  4. Claudio Echeverria Omron reply | Jul 21, 2026 at 4:46 PM
    Hello Gabriel, ​Our next available time window is on Monday, July 27. Please let us know if this date works for you. Regards Claudio E. Claudio Echeverría OMX-OEI AOI Engineer Supervisor Direct: +52 55.3939.5699 | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  5. Juan Lazcano Omron reply | Jul 23, 2026 at 12:19 PM
    Hello Gabriel, There was a change; we can change the date to Tuesday, same time, or whatever time you tell me to put it in the agenda. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  6. Customer Customer reply | Jul 23, 2026 at 2:31 PM
    Ok Juan, I’m schedulle the meeting for Tuesday at 10 am (Manaus time) Best Regards! ________________________________________________________________________________ Reunião do Microsoft Teams Ingressar: https://teams.microsoft.com/meet/42706334343701?p=qyRrdpENc8YUriXFxv ID da Reunião: 427 063 343 437 01 Senha: Qu6xp27U ________________________________ Precisa de ajuda? | Referência do sistema Para organizadores: Opções de reunião ________________________________________________________________________________ _____________________________________________ De: AOI Tech Support - MX
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  7. Ruben Dominguez Private note | Jul 27, 2026 at 2:21 PM
    Private
    Tickets with IDs 1805458 is merged into this ticket.
  8. Ruben Dominguez Private note | Jul 27, 2026 at 2:21 PM
    Private
    Merged from ticket 1805458 Subject: RES: Ticket 0626-000686 – OMRON Repair Support Station Installation Description: CONFIDENTIAL Hello Francisco, We are encountering some difficulties installing the repair station software on the computer; could you assist us with this? @Alberth Lima (DNAZ) from the IT team asked three questions. Is there an updated version of MC-A that is compatible with the latest versions of Windows? Could you share the installation procedure for MC-A on a computer with us? Could we schedule a meeting next week to clear up a few questions? Best Regards! Gabriel Soares (DNAZ) MGIE - Engenharia [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: Alberth Lima (DNAZ) Enviada em: quinta-feira, 2 de julho de 2026 15:25 Para: Noemi Queiroz (DNAZ) ; Gabriel Soares (DNAZ) Cc: Roman Bentes (DNAZ) ; Rodrigo Lima (DNAZ) Assunto: Ticket 0626-000686 – OMRON Repair Support Station Installation CONFIDENTIAL Dear Noemi, I hope you are doing well. I would like to request your assistance regarding Ticket 0626-000686, related to the installation of the OMRON Repair Support Station software. During our installation attempts, we found that the version of the software provided appears to be compatible only with Windows XP and Windows 7. We performed several tests on newer versions of Windows, but unfortunately, we were unable to successfully install or run the application. Could you please let us know if there is an updated version of the software that is compatible with newer Windows operating systems? Alternatively, if there is a specific installation procedure or workaround that we should follow, we would appreciate your guidance. Additionally, we would like to know if it would be possible to schedule a conference call with your team to better understand the project, discuss the technical requirements, and receive guidance on the recommended implementation process. We appreciate your support and look forward to your response. Best regards, Alberth Carvalho de Lima MATI - Manaus Tecnologia Da Informação [email] Tel.: +55 92 2121-4204 DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br
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  9. Customer Customer reply | Jul 31, 2026 at 11:32 AM
    Hello, good morning [email] I would like to schedule a meeting to discuss the Repair Station program configuration. I would like to schedule the meeting for 4 August at 10.00 (Manaus time). I look forward to hearing from you. Best regards, [email] Noemi Queiroz (DNAZ) MGIE – Engenharia Eletrônico [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br ________________________________________________________________________________ Reunião do Microsoft Teams Ingressar: https://teams.microsoft.com/meet/464194286918033?p=2kwUcqjt3ry2l1yIWq ID da Reunião: 464 194 286 918 033 Senha: Xo7cz28m ________________________________ Precisa de ajuda? | Referência do sistema Para organizadores: Opções de reunião ________________________________________________________________________________ _____________________________________________ De: AOI Tech Support - MX

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  10. Juan Lazcano Omron reply | Aug 6, 2026 at 4:28 PM
    Hello Gabriel, Could you share the serial numbers of the devices you need to connect so we can confirm which software needs to be installed? Also, please provide the serial number of the key and an image of the USB key. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  11. Customer Customer reply | Aug 7, 2026 at 4:04 PM
    CONFIDENTIAL Hello, good afternoon, [email] I hope you’re well. In reply to your previous email. Could you share the serial numbers of the devices you need to connect so we can confirm which software needs to be installed? Could you please let us know where we can find this serial number on the machine? Gabriel and I have been looking for it, but we have not been able to locate it. Could you share the serial numbers of the devices you need to connect so we can confirm which software needs to be installed? Key information: * Basic H * MN 720435 * DROOW * 10306794-1 [email] Thank you in advance for your help. Best regards, [email] Noemi Queiroz (DNAZ) MGIE – Engenharia Eletrônico [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: AOI Tech Support - MX
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  12. Customer Customer reply | Aug 12, 2026 at 3:15 PM
    CONFIDENTIAL Good afternoon, [email] and [email] Regarding the previous email, I would appreciate your prompt feedback so that we can proceed with the Repair Station installation. Best regards, [email] Noemi Queiroz (DNAZ) MGIE – Engenharia Eletrônico [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: Noemi Queiroz (DNAZ) Enviada em: sexta-feira, 7 de agosto de 2026 16:05 Para: 'AOI Tech Support - MX'
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  13. Juan Lazcano Omron reply | Aug 13, 2026 at 1:05 PM
    Hello Gabriel,Noemi We can have a remote session next week to review the step we missed; we just need access to the machine and the server. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  14. Customer Customer reply | Aug 13, 2026 at 1:50 PM
    Noemi I think what Juan needs model and serial number from the AOi. ________________________________
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  15. Customer Customer reply | Aug 14, 2026 at 3:39 PM
    CONFIDENTIAL Hello Juan, Thank you for your support. We are available for a remote session next week to review the missing step in the Repair Station installation. Would Tuesday, August 18th, at 10:00 AM (Manaus time) work for your team? We will ensure access to both the machine and the server during the meeting. Please let us know if this time is convenient or suggest an alternative schedule. Best regards, [email] Noemi Queiroz (DNAZ) MGIE – Engenharia Eletrônico [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: AOI Tech Support - MX

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  16. Juan Lazcano Omron reply | Aug 18, 2026 at 10:24 AM
    Hello Noemi, Gabriel Is it possible for us to have the connection tomorrow after 9:00 AM Mexico time? Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
  17. Customer Customer reply | Aug 18, 2026 at 11:46 AM
    Hello, Juan, I hope you are doing well. Yes, we can have the meeting tomorrow, August 19th, at 09:00 AM (Mexico Time) / 11:00 AM (Manaus Time). I will send the meeting invitation shortly. I would also like to share some information I found on the MRC3 machine. Please review it and let me know if any of this information may be useful for our discussion during the meeting. [email] Best regards Reunião do Microsoft Teams Ingressar: https://teams.microsoft.com/meet/464194286918033?p=2kwUcqjt3ry2l1yIWq ID da Reunião: 464 194 286 918 033 Senha: Xo7cz28m [email] Noemi Queiroz (DNAZ) MGIE – Engenharia Eletrônico [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br _____________________________________________ De: AOI Tech Support - MX
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