Ticket #1805458 | Omron Freshdesk Assist

AOI MX Closed

RES: Ticket 0626-000686 – OMRON Repair Support Station Installation

CustomerNot indexed

CompanyNot indexed

Priority2

TypeN/A

UpdatedJul 29, 2026 at 2:28 PM

Thread1 messages

Ticket metadata

Group: AOI MX (150000422415)
Status: Closed (5)
Created: Jul 3, 2026 at 9:17 AM
Requester: Not indexed
Company: Not indexed
Last synced: Aug 3, 2026 at 7:40 AM
Resolved: Jul 27, 2026 at 2:21 PM
Closed: Jul 27, 2026 at 2:21 PM
Tags: A - AOI CASE ACK SP, A - Reply Open, merged_ticket, LOCKED

Current case

Customer issue

CONFIDENTIAL Hello Francisco, We are encountering some difficulties installing the repair station software on the computer; could you assist us with this? @Alberth Lima (DNAZ) from the IT team asked three questions. 1. Is there an updated version of MC-A that is compatible with the latest versions of Windows? 2. Could you share the installation procedure for MC-A on a computer with us? 3. Could we schedule a meeting next week to clear up a few questions? Best Regards! [email] Gabriel Soares (DNAZ) MGIE - Engenharia [email] DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br De: Alberth Lima (DNAZ) Enviada em: quinta-feira, 2 de julho de 2026 15:25 Para: Noemi Queiroz (DNAZ) ; Gabriel Soares (DNAZ) Cc: Roman Bentes (DNAZ) ; Rodrigo Lima (DNAZ) Assunto: Ticket 0626-000686 – OMRON Repair Support Station Installation CONFIDENTIAL Dear Noemi, I hope you are doing well. I would like to request your assistance regarding Ticket 0626-000686, related to the installation of the OMRON Repair Support Station software. During our installation attempts, we found that the version of the software provided appears to be compatible only with Windows XP and Windows 7. We performed several tests on newer versions of Windows, but unfortunately, we were unable to successfully install or run the application. Could you please let us know if there is an updated version of the software that is compatible with newer Windows operating systems? Alternatively, if there is a specific installation procedure or workaround that we should follow, we would appreciate your guidance. Additionally, we would like to know if it would be possible to schedule a conference call with your team to better understand the project, discuss the technical requirements, and receive guidance on the recommended implementation process. We appreciate your support and look forward to your response. Best regards, [email] Alberth Carvalho de Lima MATI - Manaus Tecnologia Da Informação [email] Tel.: +55 92 2121-4204 DENSO INDUSTRIAL DA AMAZÔNIA Av. Buriti, 3600 - Manaus - Amazonas - 69.075-000 www.denso.com/br

Conversation

Engineer and customer thread

1 messages

Omron internal Private note | Jul 27, 2026 at 2:21 PM

Private

This ticket is closed and merged into ticket 1819753

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case16 pts

Previous cases

1 Past case Weak
#1797038 RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501
Matched in subject, ticket text, conversation: ticket, support, res, installation, closed

RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Justin Kernen : Hi Eric, Can we support addressing this ticket in addition to some advance sof...
Raw retrieval score 33
2 Past case Weak
#1796965 RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501
Matched in subject, ticket text, conversation: ticket, support, res, installation, closed

RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kegan Petersdorff : Good Afternoon, This morning, we moved this AOI to a different line with a...
Raw retrieval score 31
3 Past case Weak
#1792327 Re: Repair PC from locked ticket:1729314 [Case: 1788008]
Matched in subject, ticket text, conversation: ticket, repair, res, support, installation

Re: Repair PC from locked ticket:1729314 [Case: 1788008] Sorry Saqib, our IT team is having some technical difficulties setting up temporary admin right win Windows 11. This issue has not been resolved but if you're available in the morning this week they will...
Raw retrieval score 31

Knowledge base

1 KB guidance Moderate
Customer Explanation: AXI Windows Automatic Repair / Reset Risk
kb/50_customer_explanations/axi-windows-automatic-repair-reset-risk.md | res, repair, windows

# Customer Explanation: AXI Windows Automatic Repair / Reset Risk ## Short Explanation The AXI controller is failing during Windows startup and is entering the Windows recovery environment. This can happen after file-system corruption, an incomplete update,...
Raw retrieval score 21
2 KB guidance Moderate
Customer Response Template: AXI Windows Automatic Repair
kb/90_templates/customer-axi-windows-automatic-repair-template.md | res, repair, windows

# Customer Response Template: AXI Windows Automatic Repair Subject: AXI controller Windows recovery next steps Hello `<Customer>`, The controller is currently failing during Windows startup and entering Automatic Repair. We recommend starting with non-destr...
Raw retrieval score 19
3 KB guidance Moderate
AXI Windows 10 IoT / LTSC Automatic Repair
kb/30_quick_reference/axi-windows-10-iot-ltsc-automatic-repair.md | res, repair, installation, windows

# AXI Windows 10 IoT / LTSC Automatic Repair ## When To Use Use this when a VT-X750 / AXI Windows controller is stuck in Automatic Repair, Safe Mode fails, or System Restore cannot be selected. ## Key Caution Do not start with `Reset this PC` unless the cu...
Raw retrieval score 16

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (36/100)
Reason: Matched res, ticket, 0626-000686, repair, support, dnaz, installation, windows, closed, merged, into, 1819753; top ticket #1797038 scored 33; top KB match scored 21.

Similar historical tickets:
- #1797038: RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 (score 33) - https://omronelectronicsllc.freshdesk.com/a/tickets/1797038
- #1796965: RE: Tech support VT-S1040 [Case: 1743477] from locked ticket:1749501 (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1796965
- #1792327: Re: Repair PC from locked ticket:1729314 [Case: 1788008] (score 31) - https://omronelectronicsllc.freshdesk.com/a/tickets/1792327

Relevant KB docs:
- Customer Explanation: AXI Windows Automatic Repair / Reset Risk (kb/50_customer_explanations/axi-windows-automatic-repair-reset-risk.md, score 21)
- Customer Response Template: AXI Windows Automatic Repair (kb/90_templates/customer-axi-windows-automatic-repair-template.md, score 19)
- AXI Windows 10 IoT / LTSC Automatic Repair (kb/30_quick_reference/axi-windows-10-iot-ltsc-automatic-repair.md, score 16)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

Omron Application Engineer

Ticket copilot

Connecting

Ticket #1805458 RES: Ticket 0626-000686 – OMRON Repair Support Station Installation

Customer Not indexed

Company Not indexed

Freshdesk Review inbox 0

Ready to investigate this ticket

Start a complete analysis or ask a focused question below.

Analysis activity Waiting

Choose an engineer and start an analysis.