Ticket #1792327

Sorry Saqib, our IT team is having some technical difficulties setting up temporary admin right win Windows 11. This issue has not been resolved but if you're available in the morning this week they will log into the PC with their admin account for the software install. ________________________________ From: AOI Tech Support - US Sent: Wednesday, June 10, 2026 4:25 PM To: Green-Hernandez, Kavin Subject: Re: Repair PC from locked ticket:1729314 [Case: 1788008] WARNING: This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. ________________________________ Hello Kavin, I will be open later in the morning and afternoon. Please let me know when TeamViewer is ready and I can work on it. Saqib Toor Sr. Application Engineer Mobile: [phone] Emai: [email] Omron Automation Americas 2895 Greenspoint Parkway, Suite 200, Hoffman Estates, IL 60169 automation.omron.com [email] On Wed, 10 Jun at 2:47 PM , Kavin Green-Hernandez wrote: Will tomorrow morning be ok? I have to request temporary admin accounts for installing software and it’s to late today. ________________________________ From: AOI Tech Support - US Sent: Wednesday, 10 June 2026 14:59:50 To: Green-Hernandez, Kavin Subject: Re: Repair PC from locked ticket:1729314 [Case: 1788008] WARNING: This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. ________________________________ Hello Kavin, Thanks, when you're ready please share the link to get access to the PC. Saqib is available to install the software. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Wed, 10 Jun at 12:52 PM , Kavin Green-Hernandez wrote: Francisco, it's 4.02.00C. [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwMTY1MzMyMjI1LCJkb21haW4iOiJvbXJvbmVsZWN0cm9uaWNzbGxjLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoyNTQ5ODMyfQ.ButucQpWuvRbKILHv2ftfMFQkT766U3jzcC1bNjapfk] I can provide access to both of the PC's. I'll need some time to set things up before hand. ________________________________ From: AOI Tech Support - US Sent: Wednesday, June 10, 2026 11:52 AM To: Green-Hernandez, Kavin Subject: Re: Repair PC from locked ticket:1729314 [Case: 1788008] WARNING: This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. ________________________________ Hello Kavin, Could you confirm what is the software version your X700 machine has? in our notes we have 4.0C. You mentioned the reason of this install is because you want to replace the old review station right? if so, after complete installation we will need access to the old PC to remove license Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Wed, 10 Jun at 8:14 AM , Kavin Green-Hernandez wrote: Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kavin Green-Hernandez : Can we set up a date to do this install? ________________________________ From: Green-Hernandez, Kavin Sent: Tuesday, June 2, 2026 2:19 PM To: AOI Tech Support - US ; [email] Subject: Re: Repair PC [Case: 1729314] Brian, attached the PO for RVS PC setup and SW install. Please let me know when you're available and I'll set up remote access. ________________________________ From: Green-Hernandez, Kavin Sent: Monday, May 4, 2026 9:52 AM To: AOI Tech Support - US ; [email] Subject: Re: Repair PC [Case: 1729314] Morning Brian, I have a new PC with windows 11 ready to be setup. The ScreenConnect URL below should be good for 8 hours. https://magnaholly.screenconnect.com/?Session=9b1aa1c8-df7d-485e-a20b-1155ceb693c8&HostAccessToken=BHQRoZctdCDp6Ztw0V%2BhTOiSaYaJDwB76d2J8CI8bfrl772zsLndXBEVDO5J1TQdYoWNn1bANH6RSHSS6jGWZW%2FTWpigUI9mUR12mC0k9x%2Fu0TCqUVzLM%2F1IRC9%2FLZq2xz%2BgmlrZsSCQSkB7FWwIBD4MVzEavtj2oFFygshktbkiBkWxSsLF%2Br%2B1a6OjHKaDxg%3D%3D ________________________________ From: AOI Tech Support - US Sent: Tuesday, March 24, 2026 1:15 PM To: Green-Hernandez, Kavin Cc: [email] Subject: Re: Repair PC [Case: 1729314] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. ________________________________ Hello Kavin, For the RVS-X PCs, Windows 11 is only officially supported on VT-X750 version 6.03.00A and onward. For VT-X700, the final version release (no future updates) is 4.03.00A, which maps to VT-X750 version 6.02.00A. This means that Windows 11 is not and will never be officially supported for the X700 platform. However, it is highly likely that the application will still function properly if set up in this OS. If you are okay with the risk, we can still try to setup the RVS-X PC for X700 on Windows 11. However you proceed with the setup, Omron can support it remotely as long as a connection is provided. Regards, [This is Brian Andersen] On Tue, 24 Mar at 10:33 AM , Kavin Green-Hernandez wrote: Morning, Are there any concerns with replacing a repair PC for one of our x700 machines with a windows 11 PC? Could a Omron representative be able to install and setup the RVS software remotely? . 1788008:2549832