Ticket #1729314 | Omron Freshdesk Assist

AOI US Closed

Repair PC

CustomerNot indexed

CompanyNot indexed

Priority2

TypeFYI-No Action Required

UpdatedJun 10, 2026 at 9:14 AM

Thread6 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Mar 24, 2026 at 11:33 AM
Requester: Not indexed
Company: Not indexed
Last synced: Aug 3, 2026 at 3:19 AM
Resolved: Mar 30, 2026 at 10:56 AM
Closed: Apr 7, 2026 at 2:24 PM
Tags: A - AOI CASE ACK EN, A - 1 Hour Delay rslv, LOCKED, NEW from LOCKED

Current case

Customer issue

Morning, Are there any concerns with replacing a repair PC for one of our x700 machines with a windows 11 PC? Could a Omron representative be able to install and setup the RVS software remotely?

Conversation

Engineer and customer thread

6 messages

Omron Application Engineer Omron reply | Mar 24, 2026 at 1:15 PM

Hello Kavin, For the RVS-X PCs, Windows 11 is only officially supported on VT-X750 version 6.03.00A and onward. For VT-X700, the final version release (no future updates) is 4.03.00A, which maps to VT-X750 version 6.02.00A. This means that Windows 11 is not and will never be officially supported for the X700 platform. However, it is highly likely that the application will still function properly if set up in this OS. If you are okay with the risk, we can still try to setup the RVS-X PC for X700 on Windows 11. However you proceed with the setup, Omron can support it remotely as long as a connection is provided. Regards,
Omron internal Private note | Mar 30, 2026 at 11:27 AM

Private

Subject: RE: Repair PC [ AOI Case# 1729314] has been resolved. Description: Hello Kavin, Thank you for your recent inquiry. We’re pleased to inform you that your case 1729314 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Brian Andersen Your Omron AOI Technical Support Group
Omron internal Private note | Mar 30, 2026 at 12:25 PM

Private

Subject: RE: Repair PC [ AOI Case# 1729314] has been resolved. Description: Hello Kavin, Thank you for your recent inquiry. We’re pleased to inform you that your case 1729314 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Brian Andersen Your Omron AOI Technical Support Group
Customer Customer reply | May 4, 2026 at 9:52 AM

Morning Brian, I have a new PC with windows 11 ready to be setup. The ScreenConnect URL below should be good for 8 hours. https://magnaholly.screenconnect.com/?Session=9b1aa1c8-df7d-485e-a20b-1155ceb693c8&HostAccessToken=BHQRoZctdCDp6Ztw0V%2BhTOiSaYaJDwB76d2J8CI8bfrl772zsLndXBEVDO5J1TQdYoWNn1bANH6RSHSS6jGWZW%2FTWpigUI9mUR12mC0k9x%2Fu0TCqUVzLM%2F1IRC9%2FLZq2xz%2BgmlrZsSCQSkB7FWwIBD4MVzEavtj2oFFygshktbkiBkWxSsLF%2Br%2B1a6OjHKaDxg%3D%3D ________________________________
Customer Customer reply | Jun 2, 2026 at 2:19 PM

Brian, attached the PO for RVS PC setup and SW install. Please let me know when you're available and I'll set up remote access. ________________________________
Customer Customer reply | Jun 10, 2026 at 9:14 AM

Can we set up a date to do this install? ________________________________

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case43 pts

Previous cases

1 Past case Strong
#1782523 Repair PC from locked ticket:1729314
Matched in subject, ticket text, conversation: repair, 1729314, morning, are, support

Repair PC from locked ticket:1729314 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kavin Green-Hernandez : Brian, attached the PO for RVS PC setup and SW install. Please let me know when you're available and I...
Raw retrieval score 87
2 Past case Moderate
#1792327 Re: Repair PC from locked ticket:1729314 [Case: 1788008]
Matched in subject, ticket text, conversation: repair, 1729314, morning, are, support

Re: Repair PC from locked ticket:1729314 [Case: 1788008] Sorry Saqib, our IT team is having some technical difficulties setting up temporary admin right win Windows 11. This issue has not been resolved but if you're available in the morning this week they will...
Raw retrieval score 65
3 Past case Moderate
#1788008 Repair PC from locked ticket:1729314
Matched in subject, ticket text: repair, 1729314, morning, are, support

Repair PC from locked ticket:1729314 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kavin Green-Hernandez : Can we set up a date to do this install? From: Green-Hernandez, Kavin Sent: Tuesday, June 2, 2026 2:19...
Raw retrieval score 60

Knowledge base

1 KB guidance Moderate
AOI Archive Missing Images From Network Profile / Share Credentials
kb/30_quick_reference/aoi-archive-missing-images-network-profile-share-credentials.md | are, support, windows, aoi

# AOI Archive Missing Images From Network Profile / Share Credentials ## When To Use Use this when archive, vCA, or review images appear missing but the image files may still exist on disk or on a share. ## Core Pattern Missing-image symptoms can be caused...
Raw retrieval score 16
2 KB guidance Moderate
AXI Teaching Workstation: Windows 11 / IP Change Caution
kb/30_quick_reference/axi-teaching-workstation-windows11-ip-change-caution.md | are, support, windows, 11

# AXI Teaching Workstation: Windows 11 / IP Change Caution Use this when a customer asks whether they can upgrade or replace the computer used for Omron AXI teaching software, or change its network identity. ## Common Pattern Teaching/offline workstations m...
Raw retrieval score 16
3 KB guidance Weak
Customer Response Template: AXI Windows Automatic Repair
kb/90_templates/customer-axi-windows-automatic-repair-template.md | repair, are, windows

# Customer Response Template: AXI Windows Automatic Repair Subject: AXI controller Windows recovery next steps Hello `<Customer>`, The controller is currently failing during Windows startup and entering Automatic Repair. We recommend starting with non-destr...
Raw retrieval score 15

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: high (79/100)
Reason: Matched repair, morning, are, support, windows, 11, setup, aoi, 1729314; top ticket #1782523 scored 87; top KB match scored 16.

Similar historical tickets:
- #1782523: Repair PC from locked ticket:1729314 (score 87) - https://omronelectronicsllc.freshdesk.com/a/tickets/1782523
- #1792327: Re: Repair PC from locked ticket:1729314 [Case: 1788008] (score 65) - https://omronelectronicsllc.freshdesk.com/a/tickets/1792327
- #1788008: Repair PC from locked ticket:1729314 (score 60) - https://omronelectronicsllc.freshdesk.com/a/tickets/1788008

Relevant KB docs:
- AOI Archive Missing Images From Network Profile / Share Credentials (kb/30_quick_reference/aoi-archive-missing-images-network-profile-share-credentials.md, score 16)
- AXI Teaching Workstation: Windows 11 / IP Change Caution (kb/30_quick_reference/axi-teaching-workstation-windows11-ip-change-caution.md, score 16)
- Customer Response Template: AXI Windows Automatic Repair (kb/90_templates/customer-axi-windows-automatic-repair-template.md, score 15)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

Omron Application Engineer

Ticket copilot

Connecting

Ticket #1729314 Repair PC

Customer Not indexed

Company Not indexed

Freshdesk Review inbox 0

Ready to investigate this ticket

Start a complete analysis or ask a focused question below.

Analysis activity Waiting

Choose an engineer and start an analysis.