Ticket #1788008

Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kavin Green-Hernandez : Can we set up a date to do this install? From: Green-Hernandez, Kavin Sent: Tuesday, June 2, 2026 2:19 PM To: AOI Tech Support - US ; [email] Subject: Re: Repair PC [Case: 1729314] Brian, attached the PO for RVS PC setup and SW install. Please let me know when you're available and I'll set up remote access. From: Green-Hernandez, Kavin Sent: Monday, May 4, 2026 9:52 AM To: AOI Tech Support - US ; [email] Subject: Re: Repair PC [Case: 1729314] Morning Brian, I have a new PC with windows 11 ready to be setup. The ScreenConnect URL below should be good for 8 hours. https://magnaholly.screenconnect.com/?Session=9b1aa1c8-df7d-485e-a20b-1155ceb693c8&HostAccessToken=BHQRoZctdCDp6Ztw0V%2BhTOiSaYaJDwB76d2J8CI8bfrl772zsLndXBEVDO5J1TQdYoWNn1bANH6RSHSS6jGWZW%2FTWpigUI9mUR12mC0k9x%2Fu0TCqUVzLM%2F1IRC9%2FLZq2xz%2BgmlrZsSCQSkB7FWwIBD4MVzEavtj2oFFygshktbkiBkWxSsLF%2Br%2B1a6OjHKaDxg%3D%3D From: AOI Tech Support - US Sent: Tuesday, March 24, 2026 1:15 PM To: Green-Hernandez, Kavin Cc: [email] Subject: Re: Repair PC [Case: 1729314] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Hello Kavin, For the RVS-X PCs, Windows 11 is only officially supported on VT-X750 version 6.03.00A and onward. For VT-X700, the final version release (no future updates) is 4.03.00A, which maps to VT-X750 version 6.02.00A. This means that Windows 11 is not and will never be officially supported for the X700 platform. However, it is highly likely that the application will still function properly if set up in this OS. If you are okay with the risk, we can still try to setup the RVS-X PC for X700 on Windows 11. However you proceed with the setup, Omron can support it remotely as long as a connection is provided. Regards, On Tue, 24 Mar at 10:33 AM , Kavin Green-Hernandez wrote: Morning, Are there any concerns with replacing a repair PC for one of our x700 machines with a windows 11 PC? Could a Omron representative be able to install and setup the RVS software remotely? .