Ticket #1806414

Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Kavin Green-Hernandez : Can I please get a quote to install the repair software on 3 more PC's From: AOI Tech Support - US Sent: Friday, June 26, 2026 11:53 AM To: Green-Hernandez, Kavin Cc: [email] ; Keene, Cason ; [email] Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Hello Kavin, I'm going to close this ticket for the review station setup. Obviously if you have any issue you can re-open or contact me directly. On Thu, 25 Jun at 10:35 AM , Kavin Green-Hernandez wrote: Morning Saqib, Were you able to resolve the connection issue? A new 8 hour link is below. https://magnaholly.screenconnect.com/?Session=9b1aa1c8-df7d-485e-a20b-1155ceb693c8&HostAccessToken=BMIs%2FeRcPyIGo5PKyn19JemzXtgF6ux%2FziFpYKbJPj0368XFcsdlbzXpebUma26kvQCVTclavIxpPThTRZyL%2BFm4eczag%2F0lRD3po%2BGS6MNZ7Rqqsr5Cisujzpz9PFaDA8Yyx4klDrpiGEYWDiIdIwq8d90u6dnNsjWWeLAqmz0qmSMLGoAW5wGdC6dQPTwWTA%3D%3D From: Keene, Cason Sent: Wednesday, June 24, 2026 12:07 PM To: Green-Hernandez, Kavin Cc: [email] ; [email] Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] It may be helpful to use this link in a private or incognito tab to rule out any previously cached credentials causing an issue. I was able to connect with the link by doing this. From: Keene, Cason Sent: Wednesday, June 24, 2026 12:03 PM To: Green-Hernandez, Kavin Cc: [email] ; [email] Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] As far as remote connections are concerned, using screenconnect is the only approved method. I did attempt to use the new link you provided as a test, and I was able to successfully connect to the PC. From: Green-Hernandez, Kavin Sent: Wednesday, June 24, 2026 11:38 AM To: [email] ; [email] Cc: Keene, Cason Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] Cason, can we use Microsoft Teams or TeamViewer software? Omron is not able to login with Screen Connect? From: [email] Sent: Wednesday, June 24, 2026 9:42 AM To: Green-Hernandez, Kavin ; [email] Cc: Keene, Cason Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Hello Kevin, Ryan is also getting the exact same error. Is it possible to use Microsoft Teams or TeamViewer software? Please let us know. Best Regards, From: Green-Hernandez, Kavin Sent: Wednesday, June 24, 2026 9:30 AM To: AOISupport-US-A Cc: Keene, Cason ; Saqib Toor / OEI Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] I can set it for up to 8 hours. I believe Francisco had some issues logging in with ScreenConnect in the past, though I'm not sure how he resolved the issue. We have suppliers logging in all over the place every day. Here's a new link that's good for 8 hours. https://magnaholly.screenconnect.com/?Session=9b1aa1c8-df7d-485e-a20b-1155ceb693c8&HostAccessToken=BB4fXZhKTs60Xp8UDbUqUftJL7%2FFSxNRVY3W6B51u%2F6R1iPTBGwenCjiZ92wY9uLpa%2FOkMa2JVHRfZlOFYekOevp5E3c64mV%2FuyB2%2BeVh7cY8I7b7m%2FKUSlWiJhxpspDct5CIjTQB7lj5oveYiGqGKHd5ZRwLZsfZqFVOSaRMxNP9RurXdyoUe%2BjUHroQHeSoQ%3D%3D From: AOI Tech Support - US Sent: Wednesday, June 24, 2026 8:22 AM To: Green-Hernandez, Kavin Cc: Keene, Cason ; [email] Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Hello Kavin, How long the screen connect stays active? It has been busy week for me and when I connect using the link, it errors out. I can probably work on this this afternoon around 1:00 PM est. On Tue, 23 Jun at 2:33 PM , Kavin Green-Hernandez wrote: It may have expired, here's a new one I just generated. https://magnaholly.screenconnect.com/?Session=9b1aa1c8-df7d-485e-a20b-1155ceb693c8&HostAccessToken=BLVw%2F%2BJ48tHVnhOBOedARmNmBcdC4vfqfliSFb%2BrPIXymIeHGMirff9%2BRh2A3NQ8tgjpPzbgQwtbRU5b9LYK2316rELyGSI6KxP6fxpMG0gqFtlM1cJ0YMhVTCZMrpGTm93IvebBgbpo1Pktje3M3KLX2VVlO%2Bm9rwQGU%2F4Xfbe01%2FiA4%2FzeRyWNxX8oUPy3ow%3D%3D From: AOI Tech Support - US Sent: Tuesday, June 23, 2026 3:29 PM To: Green-Hernandez, Kavin Cc: Keene, Cason ; [email] Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Hello Kavin, I received this error message when trying to connect to the screen connect. Is this normal and some have to let me in? Please let me know. I was helping a customer with line down situation, and I should be able to help in the morning. Please let me know how this screen connect software works. On Tue, 23 Jun at 11:11 AM , Kavin Green-Hernandez wrote: Afternoon Saqib, the PC is all set up for you if you have time this afternoon. From: [email] Sent: Tuesday, June 23, 2026 9:23 AM To: Green-Hernandez, Kavin ; [email] Cc: Keene, Cason Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Kevin, I have a meeting at 10:00 and I will log in as soon as the meeting is over around 10:30. Best Regards, From: Green-Hernandez, Kavin Sent: Tuesday, June 23, 2026 9:11 AM To: AOISupport-US-A Cc: Keene, Cason ; Saqib Toor / OEI Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] Morning Saqib, sorry we keep missing each other. Below is a new link if you can get in this morning. Cason will be out after 12:00 today. https://magnaholly.screenconnect.com/?Session=9b1aa1c8-df7d-485e-a20b-1155ceb693c8&HostAccessToken=BJxDBin07fIvisTV%2BXpX%2Bve97X6tmOSGItBex8HyA1wVt77ql6cx9c9dQ5mwnTckea5fu97J%2FKWSsosbY3DIovTYB2q1D8SbWx5LzV6cxzs%2FQMdjeQByWX1mVRxYDtvpf8J7Tk3AxVlQMlmaO5gwAMHduppi5ZQHOzLq2XUhAqIjw0SFJ%2B5oCWohTT4pMoPxxA%3D%3D From: AOI Tech Support - US Sent: Monday, June 22, 2026 3:01 PM To: Green-Hernandez, Kavin Cc: Keene, Cason ; [email] Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Hello Kavin, I'm connect again, please let me know how to proceed. On Mon, 22 Jun at 1:59 PM , Kavin Green-Hernandez wrote: Hey Saqib, I do not see you connected? Anyway this is a new PC that needs RVS software installed and configured. From: AOI Tech Support - US Sent: Monday, June 22, 2026 2:24 PM To: Green-Hernandez, Kavin Cc: Keene, Cason ; [email] Subject: Re: Re: Repair PC from locked ticket:1729314 [Case: 1788008] [Case: 1792327] WARNING:This e-mail originated from outside of Magna. Be cautious with links, attachments and QR codes. Hello Kavin, I'm connected to screenConnect but it is now showing me any option to work the RVS computer. Please let me know how to proceede. On Mon, 22 Jun at 12:41 PM , Kavin Green-Hernandez wrote: No problem, thanks for the update. WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 1792327:2549832 WARNING!This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. .