Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 5 pts
Top KB document 2 pts
Supporting cases 0 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
avoid display supply delays
Previous cases
1
Past case
Weak
#1719780 Pattern Observed – ST550 Servers with RAID 530-8i Causing Boot / Diagnostics Delays (AOI / AXI physical server issues)
Matched in subject, ticket text, conversation: delays, avoid
Pattern Observed – ST550 Servers with RAID 530-8i Causing Boot / Diagnostics Delays (AOI / AXI physical server issues) Hi Team, I wanted to make everyone aware of a pattern we are starting to see across multiple customer sites involving Lenovo ThinkSystem ST55...
Raw retrieval score 11
2
Past case
Weak
#1829237 Re: Xray Image [Case: 1827612]
Matched in ticket text, conversation: avoid, display
...to restrict the adjust window (search area) to be smaller, closer around the fid and avoiding the pallet surface. Then try and different combinations of fiducial setting and profiles from the dropdown inside adjustment window settings. Finally can you select...
Raw retrieval score 8
3
Past case
Weak
#1818756 RE: VT-X750 -- No working [Case: 1817688]
Matched in ticket text: display, supply
...try into Main Menu logic; it does not prove that the window was successfully created, displayed, or made interactive. 2. Latest complete startup sequence The following sequence is copied from XRayTraceLog.log for the July 20 run ending in the Link System commu...
Raw retrieval score 6
Knowledge base
1
KB guidance
Weak
Mining Progress
docs/mining/mining-progress.md | avoid, display
...d AOI/vTS WCF port map with `9100`
- Refined AXI `InspectionImage.txt` status note to avoid unconfirmed field definitions
Fourteenth mining pass:
- Omron API segment / block barcode mapping note
- Omron API OCR field behavior note for `OcrString*` and `OcrRe...
Raw retrieval score 2
2
KB guidance
Weak
VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern
kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md | avoid, display
...ed image files.
## Reported Symptoms
- Review station opens a result by PCB ID, but displayed X-ray images do not match expected inspection images.
- Similar PCB IDs in a panel may appear close together in logs, increasing the need to separate panel/block ba...
Raw retrieval score 2
3
KB guidance
Weak
vCA Black Images / Delayed Image Transfer Triage
kb/30_quick_reference/vca-black-images-transfer-delay-triage.md | avoid, delays
...y be data-specific or image-transfer related. If other barcodes/images load normally, avoid treating it as a total vCA outage.
## First Split
1. Test the same board or barcode from more than one vCA station.
2. Test a different known-good barcode from the sa...
Raw retrieval score 2
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (7/100)
Reason: Matched avoid, display, supply, delays; top ticket #1719780 scored 11; top KB match scored 2.
Similar historical tickets:
- #1719780: Pattern Observed – ST550 Servers with RAID 530-8i Causing Boot / Diagnostics Delays (AOI / AXI physical server issues) (score 11) - https://omronelectronicsllc.freshdesk.com/a/tickets/1719780
- #1829237: Re: Xray Image [Case: 1827612] (score 8) - https://omronelectronicsllc.freshdesk.com/a/tickets/1829237
- #1818756: RE: VT-X750 -- No working [Case: 1817688] (score 6) - https://omronelectronicsllc.freshdesk.com/a/tickets/1818756
Relevant KB docs:
- Mining Progress (docs/mining/mining-progress.md, score 2)
- VT-X750 Image-to-PCB Mapping Mismatch / RVS-X Review Concern (kb/10_cases/2025-11-06_vtx750-image-to-pcb-mapping-mismatch-spacex.md, score 2)
- vCA Black Images / Delayed Image Transfer Triage (kb/30_quick_reference/vca-black-images-transfer-delay-triage.md, score 2)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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