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Ticket #1829237

Review 0 Freshdesk Dashboard
AOI US Closed

Re: Xray Image [Case: 1827612]

CustomerJ-Jessica Brothers
CompanyNot indexed
Priority2
TypeFYI-No Action Required
UpdatedAug 16, 2026 at 8:23 PM
Thread17 messages
Ticket metadata
Group
AOI US (150000419797)
Status
Closed (5)
Created
Aug 4, 2026 at 11:19 AM
Requester
J-Jessica Brothers <j-jessica.brothers@foxconn.com>
Company
Not indexed
Last synced
Aug 16, 2026 at 8:34 PM
Resolved
Aug 6, 2026 at 5:10 PM
Closed
Aug 14, 2026 at 8:21 PM
Tags
A - AOI CASE ACK EN, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED

Current case

Customer issue

Hello, The material of the pin you are seeing for the fiducial mark is made of steel. The boards are so small and have so many components on them, there isn't really a good point we can use other than the pin that goes through the board or a hollow oval shape towards the bottom. It won't even ley me set a Z- adjustment. I have adjusted the boxes, changed the settings for the mark, using the oval shape, and adjusted the thickness of the board multiple times just to see. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ |---------+----------------------------> | | "AOI Tech Support| | | - US" | | | | | | | | | | | | | | | 08/04/2026 08:27 | | | AM | | | Please respond to| | | "AOI Tech Support| | | - US" | |---------+----------------------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| | | | To: [email] | | cc: | | Subject: Re: Xray Image [Case: 1827612] | >--------------------------------------------------------------------------------------------------------------------------------------------------| Secret Level: |------------------------| | ( ) 1.Non-Confidential | | ( ) 2.Confidential | | ( ) 3.Secret | | ( ) 4.Top Secret | |------------------------| Priority Level: |--------------------| | ( ) 1.Normal | | ( ) 2.Urgent | | ( ) 3.Extra Urgent | |--------------------| ------------------------------------------------------------------------- Hello J-Jessica, Can you please tell use what is the fiduciary/board finish? From the photo it almost looks like there is solder on the top located fid. Without being able to actually take control of machine with board inside, I’m guessing that the system is having a difficult time reading the first fid due to its finish, and/or is searching within the adjustment window and finding the silver colored fixture. If there is solder on the fiducial, or uneven HASL finish is it going to be extremely difficult to setup a fid that is repeatable. My suggestion first would be to restrict the adjust window (search area) to be smaller, closer around the fid and avoiding the pallet surface. Then try and different combinations of fiducial setting and profiles from the dropdown inside adjustment window settings. Finally can you select one of the Z adjustment (laser points) components, test it, and tell me measure the machine displays. I want to rule out that maybe the board is not sitting too high up in pallet. On Fri, 31 Jul at 3:37 PM , J-Jessica Brothers wrote: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ 1827612:2549832

Conversation

Engineer and customer thread

17 messages
  1. Ryan Morrow Omron reply | Jul 30, 2026 at 2:23 PM
    Hello Jessica, Can you please double check the board thickness value. This thickness value is for the PCB only, not fixture. To edit it go teach mode, maintain inspection program, select program, edit and check thickness.
  2. Andrew Crossley Omron reply | Jul 30, 2026 at 2:25 PM
    Hello Jessica, Is the X-Ray image blurry, or is the pcb overview image blurry? I think the first issue to take care of is the fiducial, since it may resolve the other errors as a result. Try changing the Adjustment Mark Type of the fiducials to something else as shown in the attached image. Thank you, Andrew Crossley
    freshdesk-inline-150172139573.png
    freshdesk-inline-150172139573.png
  3. Andrew Crossley Private note | Jul 31, 2026 at 10:55 AM
    Private
    Merged from ticket 1826620 Subject: Re: Xray Image [Case: 1826383] Description: Hi, Yes, I did change the values multiple times. I used the PCB thickess, the carrier thickness, and some other numbers going above and below the values of each. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ "AOI Tech Support - US" ---07/30/2026 01:24:17 PM---"AOI Tech Support - US" "AOI Tech Support - US" 07/30/2026 01:23 PM Please respond to "AOI Tech Support - US" To: [email] cc: Subject: Re: Xray Image [Case: 1826383] Secret Level: Priority Level: Hello Jessica, Can you please double check the board thickness value. This thickness value is for the PCB only, not fixture. To edit it go teach mode, maintain inspection program, select program, edit and check thickness. On Thu, 30 Jul at 1:02 PM , J-Jessica Brothers wrote: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ 1826383:2549832

    3 tiny or repeated images hidden.

  4. Andrew Crossley Private note | Jul 31, 2026 at 10:55 AM
    Private
    Tickets with IDs 1826620 and 1826621 are merged into this ticket.
  5. Andrew Crossley Private note | Jul 31, 2026 at 10:55 AM
    Private
    Merged from ticket 1826621 Subject: Re: Xray Image [Case: 1826383] Description: Hi, Andrew. Yes, I did try changing all those settings as well. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ "AOI Tech Support - US" ---07/30/2026 01:27:40 PM---"AOI Tech Support - US" "AOI Tech Support - US" 07/30/2026 01:25 PM Please respond to "AOI Tech Support - US" To: [email] cc: Subject: Re: Xray Image [Case: 1826383] Secret Level: Priority Level: Hello Jessica, Is the X-Ray image blurry, or is the pcb overview image blurry? I think the first issue to take care of is the fiducial, since it may resolve the other errors as a result. Try changing the Adjustment Mark Type of the fiducials to something else as shown in the attached image. Thank you, Andrew Crossley On Thu, 30 Jul at 1:02 PM , J-Jessica Brothers wrote: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ 1826383:2549832

    3 tiny or repeated images hidden.

  6. Andrew Crossley Omron reply | Jul 31, 2026 at 11:10 AM
    Hello Jessica, Would you be able to provide us with some images of what you are seeing or allow remote access via Teams or Team Viewer to take a better look? Thank you, Andrew Crossley
  7. Andrew Crossley Private note | Jul 31, 2026 at 5:10 PM
    Private
    Texted Jessica asking for a screenshot of the issue, but this may prove difficult due to site limitations with phones and pictures. I provided instructions for using the Window's snipping tool, and putting those images on the share drive so that she may email them from there.
  8. Andrew Crossley Private note | Aug 3, 2026 at 2:12 PM
    Private
    Attached are the images that were given to me today, depicting the issue Foxconn is having.
    1260a891-.JPG
    1260a891-.JPG
    6b9fb719-.JPG
    6b9fb719-.JPG
    a2b660f9-.JPG
    a2b660f9-.JPG
    2506b6e0-.JPG
    2506b6e0-.JPG
  9. Ryan Morrow Omron reply | Aug 4, 2026 at 9:27 AM
    Hello J-Jessica, Can you please tell use what is the fiduciary/board finish? From the photo it almost looks like there is solder on the top located fid. Without being able to actually take control of machine with board inside, I’m guessing that the system is having a difficult time reading the first fid due to its finish, and/or is searching within the adjustment window and finding the silver colored fixture. If there is solder on the fiducial, or uneven HASL finish is it going to be extremely difficult to setup a fid that is repeatable. My suggestion first would be to restrict the adjust window (search area) to be smaller, closer around the fid and avoiding the pallet surface. Then try and different combinations of fiducial setting and profiles from the dropdown inside adjustment window settings. Finally can you select one of the Z adjustment (laser points) components, test it, and tell me measure the machine displays. I want to rule out that maybe the board is not sitting too high up in pallet.
  10. Francisco Villalpando Private note | Aug 4, 2026 at 4:12 PM
    Private
    Tickets with IDs 1826383, 1827609, 1827611 and 1827613 are merged into this ticket.
  11. Francisco Villalpando Private note | Aug 4, 2026 at 4:12 PM
    Private
    Merged from ticket 1826383 Subject: Xray Image Description: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘
  12. Francisco Villalpando Private note | Aug 4, 2026 at 4:12 PM
    Private
    Merged from ticket 1827609 Subject: Re: Xray Image [Case: 1826383] Description: Yes, I can setup a webex call and you can remote in that way. I cannot do any pictures though. If that works for you, what time would be good? Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ "AOI Tech Support - US" ---07/31/2026 10:13:16 AM---"AOI Tech Support - US" "AOI Tech Support - US" 07/31/2026 10:10 AM Please respond to "AOI Tech Support - US" To: [email] cc: Subject: Re: Xray Image [Case: 1826383] Secret Level: Priority Level: Hello Jessica, Would you be able to provide us with some images of what you are seeing or allow remote access via Teams or Team Viewer to take a better look? Thank you, Andrew Crossley On Thu, 30 Jul at 1:25 PM , AOI Tech Support - US wrote: Hello Jessica, Is the X-Ray image blurry, or is the pcb overview image blurry? I think the first issue to take care of is the fiducial, since it may resolve the other errors as a result. Try changing the Adjustment Mark Type of the fiducials to something else as shown in the attached image. Thank you, Andrew Crossley On Thu, 30 Jul at 1:02 PM , J-Jessica Brothers wrote: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ 1826383:2549832

    3 tiny or repeated images hidden.

  13. Francisco Villalpando Private note | Aug 4, 2026 at 4:12 PM
    Private
    Merged from ticket 1827611 Subject: Re: Xray Image [Case: 1826383] Description: Hi, Andrew. Yes, I did try changing all those settings as well. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ "AOI Tech Support - US" ---07/30/2026 01:27:40 PM---"AOI Tech Support - US" "AOI Tech Support - US" 07/30/2026 01:25 PM Please respond to "AOI Tech Support - US" To: [email] cc: Subject: Re: Xray Image [Case: 1826383] Secret Level: Priority Level: Hello Jessica, Is the X-Ray image blurry, or is the pcb overview image blurry? I think the first issue to take care of is the fiducial, since it may resolve the other errors as a result. Try changing the Adjustment Mark Type of the fiducials to something else as shown in the attached image. Thank you, Andrew Crossley On Thu, 30 Jul at 1:02 PM , J-Jessica Brothers wrote: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ 1826383:2549832

    3 tiny or repeated images hidden.

  14. Francisco Villalpando Private note | Aug 4, 2026 at 4:12 PM
    Private
    Merged from ticket 1827613 Subject: Re: Xray Image [Case: 1826383] Description: Hi, Yes, I did change the values multiple times. I used the PCB thickess, the carrier thickness, and some other numbers going above and below the values of each. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ "AOI Tech Support - US" ---07/30/2026 01:24:17 PM---"AOI Tech Support - US" "AOI Tech Support - US" 07/30/2026 01:23 PM Please respond to "AOI Tech Support - US" To: [email] cc: Subject: Re: Xray Image [Case: 1826383] Secret Level: Priority Level: Hello Jessica, Can you please double check the board thickness value. This thickness value is for the PCB only, not fixture. To edit it go teach mode, maintain inspection program, select program, edit and check thickness. On Thu, 30 Jul at 1:02 PM , J-Jessica Brothers wrote: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ 1826383:2549832

    3 tiny or repeated images hidden.

  15. Francisco Villalpando Private note | Aug 4, 2026 at 5:00 PM
    Private
    Tickets with IDs 1827612 is merged into this ticket.
  16. Francisco Villalpando Private note | Aug 4, 2026 at 5:00 PM
    Private
    Merged from ticket 1827612 Subject: Xray Image Description: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘
  17. Omron Application Engineer Omron reply | Aug 6, 2026 at 6:24 PM
    No sanitized conversation text indexed.