Ticket #1827611

Hi, Andrew. Yes, I did try changing all those settings as well. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ |---------+----------------------------> | | "AOI Tech Support| | | - US" | | | | | | | | | | | | | | | 07/30/2026 01:25 | | | PM | | | Please respond to| | | "AOI Tech Support| | | - US" | |---------+----------------------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| | | | To: [email] | | cc: | | Subject: Re: Xray Image [Case: 1826383] | >--------------------------------------------------------------------------------------------------------------------------------------------------| Secret Level: |------------------------| | ( ) 1.Non-Confidential | | ( ) 2.Confidential | | ( ) 3.Secret | | ( ) 4.Top Secret | |------------------------| Priority Level: |--------------------| | ( ) 1.Normal | | ( ) 2.Urgent | | ( ) 3.Extra Urgent | |--------------------| ------------------------------------------------------------------------- Hello Jessica, Is the X-Ray image blurry, or is the pcb overview image blurry? I think the first issue to take care of is the fiducial, since it may resolve the other errors as a result. Try changing the Adjustment Mark Type of the fiducials to something else as shown in the attached image. Thank you, Andrew Crossley On Thu, 30 Jul at 1:02 PM , J-Jessica Brothers wrote: Good afternoon, This is Jessica from Foxconn in Houston. I am trying to create a program and when I scan the board, the image comes out a little blurry. The program will not let me add components such as the Z adjustment to get started, the fiducial mark says extraction error and the splice image is solid white like it isn't picking up the image. I have tried multiple positions with two different carriers and changed the thickness several times. I have also tried changing the parameters to make it test OK and nothing. I am not sure how to fix this. Thank you for your time and attention. Jessica Brothers 8702 Fairbanks North Houston Rd Houston, Texas 77064 PH: ([phone] Email: [email] PE EM AOI/SPI Engineer ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorized use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete this email. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, it's advised for the receiver to verify the validity of this message with the sender. ⌘---------------------------------------------------------------------------------------------------------------------------------------------⌘ 1826383:2549832