Ticket #1843291 | Omron Freshdesk Assist

AOI US Open

Calibration Documentation

CustomerGary Gustine

CompanyCREATION TECHNOLOGIES - Plano

Priority2

TypeN/A

UpdatedAug 21, 2026 at 5:25 PM

Thread2 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Open (2)
Created: Aug 21, 2026 at 3:55 PM
Requester: Gary Gustine <gary.gustine@creationtech.com>
Company: CREATION TECHNOLOGIES - Plano
Last synced: Aug 21, 2026 at 5:37 PM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open

Current case

Customer issue

Hi Omron Tech Support Team, Attaching our internal calibration doc we use. Checking to see if this is still valid given the new cameras we have installed. When you have a spare minute, would you mind doing a quick reveiw and letting us know if this is accurate? Any and all help would be much appreciated. Have a great weekend. Best Regards, Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com

Conversation

Engineer and customer thread

2 messages

Saqib Toor Omron reply | Aug 21, 2026 at 4:25 PM

Hello Gary, The document looks good. Please see the attached operation manual which also has detailed information about calibration. Please let us know if you have any questions. Best regards, Saqib Toor Sr. Application Engineer– Inspection Systems [email] [phone] (ITAR authorized) Omron Automation Americas 2895 Greenspoint Parkway, Suite 100, Hoffman Estates, IL 60169 automation.omron.com
Customer Customer reply | Aug 21, 2026 at 5:25 PM

Hi Saqib, That is great. We appreciate you checking our work. Thank you & have a great weekend. Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com ________________________________

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case27 pts

Previous cases

1 Past case Moderate
#1668782 RE: Extended machine warm up time
Matched in ticket text, conversation: calibration, documentation, tech, email, phone

...ng up on the results of the analysis. Thanks, Kyle Sarygin SMT Specialist | Starlink [email] | +[phone] [email] From: Tyler Ramirez Sent: Monday, December 15, 2025 5:42 PM To: Kyle Sarygin Subject: FW: Extended machine warm up time Tyler Ramirez SMT Specialist...
Raw retrieval score 55
2 Past case Weak
#1644456 Re: [EXT] Re: S1080 Exit sensor calibration from locked ticket:1622732 [Case: 1644207]
Matched in subject, ticket text, conversation: calibration, documentation, tech, email, phone

Re: [EXT] Re: S1080 Exit sensor calibration from locked ticket:1622732 [Case: 1644207] Hello, Please be more specific; 1. How do I turn the output on/off? This is not clearly defined in the document. 2. What parameter adjusts sensitivity (Detection Function, P...
Raw retrieval score 36
3 Past case Weak
#1620861 Assistance Required: Barcode Scanner Not Communicating with XRAY System
Matched in subject, ticket text, conversation: com, documentation, tech, email, phone

Assistance Required: Barcode Scanner Not Communicating with XRAY System Dear OMRON Support and Francisco, We are currently experiencing an issue with the Zebra DS22 barcode scanner connected to our XRAY machine. Despite IT’s efforts to configure the scanner, i...
Raw retrieval score 32

Knowledge base

1 KB guidance Weak
Customer Template - API Documentation Delivery After License / NDA
kb/90_templates/customer-api-documentation-delivery-template.md | documentation, com, document

# Customer Template - API Documentation Delivery After License / NDA ## Subject Omron API documentation delivery ## Message Dear `<Customer Name>`, Thank you for completing the API license and NDA process. As part of your API onboarding, we are providing...
Raw retrieval score 15
2 KB guidance Weak
Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout
kb/10_cases/2025-06-17_programdeliverymanagerfastest-port-9100-timeout.md | 100, com

# Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout ## Summary - System: AOI / vTS / ProgramDeliveryManager - Product context: VT-S series program delivery / inspection program lookup - Error area: WCF over `net.tcp` - Port: `9100` - Status: Reusable...
Raw retrieval score 8
3 KB guidance Weak
Customer Template - ProgramDeliveryManager Port 9100 Timeout
kb/90_templates/customer-programdeliverymanager-9100-timeout-template.md | 100, com

# Customer Template - ProgramDeliveryManager Port 9100 Timeout ## Subject AOI program delivery communication timeout on port 9100 ## Message The logs show that the AOI/vTS software attempted to contact the ProgramDeliveryManager service through WCF on TCP...
Raw retrieval score 8

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (46/100)
Reason: Matched calibration, documentation, tech, email, phone, 100, com, great, document; top ticket #1668782 scored 55; top KB match scored 15.

Similar historical tickets:
- #1668782: RE: Extended machine warm up time (score 55) - https://omronelectronicsllc.freshdesk.com/a/tickets/1668782
- #1644456: Re: [EXT] Re: S1080 Exit sensor calibration from locked ticket:1622732 [Case: 1644207] (score 36) - https://omronelectronicsllc.freshdesk.com/a/tickets/1644456
- #1620861: Assistance Required: Barcode Scanner Not Communicating with XRAY System (score 32) - https://omronelectronicsllc.freshdesk.com/a/tickets/1620861

Relevant KB docs:
- Customer Template - API Documentation Delivery After License / NDA (kb/90_templates/customer-api-documentation-delivery-template.md, score 15)
- Case: ProgramDeliveryManagerFastest Port 9100 WCF Timeout (kb/10_cases/2025-06-17_programdeliverymanagerfastest-port-9100-timeout.md, score 8)
- Customer Template - ProgramDeliveryManager Port 9100 Timeout (kb/90_templates/customer-programdeliverymanager-9100-timeout-template.md, score 8)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1843291 Calibration Documentation

Customer Gary Gustine

Company CREATION TECHNOLOGIES - Plano

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