Ticket #1668782

Hello All, In early September we shipped out a Hamamatsu x-ray source tube from X750-0391 for analysis by the manufacturer, which was stated to have up to a 2 month analysis process time. Following up on the results of the analysis. Thanks, Kyle Sarygin SMT Specialist | Starlink [email] | +[phone] [email] From: Tyler Ramirez Sent: Monday, December 15, 2025 5:42 PM To: Kyle Sarygin Subject: FW: Extended machine warm up time Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: Tyler Ramirez Sent: Wednesday, September 10, 2025 11:54 AM To: [email] Cc: [email] ; [email] ; Kim Sok >; Mo Rahman >; [email] ; [email] ; [email] ; [email] ; Samuel Kaufman > Subject: RE: Extended machine warm up time Thanks Brian, will get this shipped out today. Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Wednesday, September 10, 2025 8:21 AM To: Tyler Ramirez > Cc: [email] ; [email] ; Kim Sok >; Mo Rahman >; [email] ; [email] ; [email] ; [email] ; Samuel Kaufman > Subject: Re: Extended machine warm up time Tyler, Please use the attached label. Thanks! [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Tuesday, September 9, 2025 7:45 PM To: Brian Andersen / OEI > Cc: Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman >; Tim Anderson / OEI >; Ryan Morrow / OEI >; Tony Lee / OEI >; Francisco Villalpando / OEI >; Samuel Kaufman > Subject: RE: Extended machine warm up time Brian, Yes, that address works. Dimensions are 17x14x13" 28.00lbs Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Tuesday, September 9, 2025 6:48 AM To: Tyler Ramirez > Cc: [email] ; [email] ; Kim Sok >; Mo Rahman >; [email] ; [email] ; [email] ; [email] ; Samuel Kaufman > Subject: Re: Extended machine warm up time Tyler, If you can give me the weight and dims of the tube box, I will reply with a FedEx label. Will it be shipped out of this address? 8131 W Bostian Rd, Suite A-100, Woodinville, WA 98072 Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Monday, September 8, 2025 5:47 PM To: Brian Andersen / OEI > Cc: Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman >; Tim Anderson / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI >; Tony Lee / OEI >; Francisco Villalpando / OEI >; Samuel Kaufman > Subject: RE: Extended machine warm up time Brian, Tony finished up and we ran a few boards to verify the installation. Regarding shipping our tube back to you/Japan, can you provide shipping instructions and a shipping label? Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Tuesday, September 2, 2025 1:50 PM To: [email] ; Samuel Kaufman >; Tyler Ramirez > Cc: [email] ; [email] ; Kim Sok >; Mo Rahman >; [email] ; [email] ; [email] Subject: Re: Extended machine warm up time Good Afternoon Tyler, I expect to be onsite Monday 9/8 around 1pm. Once I arrive at the security office, I will notify you. Thanks, [email] ________________________________ From: Francisco Villalpando / OEI > Sent: Thursday, August 28, 2025 5:01 PM To: Samuel Kaufman >; Tyler Ramirez >; Tony Lee / OEI > Cc: Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman >; Tim Anderson / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Subject: Re: Extended machine warm up time Hi Samuel, Tyler 9/8 works for Omron, @Tony Lee is in charge of this service and he will share his ETA. Thank you [signatureImage] ________________________________ From: Samuel Kaufman > Sent: Thursday, August 28, 2025 5:24:24 PM To: Francisco Villalpando / OEI >; Tyler Ramirez > Cc: Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman >; Tim Anderson / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Subject: RE: Extended machine warm up time Hi Francisco, next week does not work well for us - can we schedule this for the week of 9/8 please? Thank you, Sam From: [email] > Sent: Thursday, August 28, 2025 2:44 PM To: Tyler Ramirez > Cc: Samuel Kaufman >; [email] ; [email] ; Kim Sok >; Mo Rahman >; [email] ; [email] ; [email] Subject: Re: Extended machine warm up time Hi Tyler I hope you are doing well, seems like X-Ray tube was delivery today. Could you confirm if machine 0391 is available on Tuesday afternoon to replace tube? [signatureImage] ________________________________ From: Francisco Villalpando / OEI > Sent: Wednesday, August 27, 2025 10:55 AM To: Tyler Ramirez > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman >; Tim Anderson / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Subject: RE: Extended machine warm up time H Tyler I shipping to your attention the loaner unit to be replaced on the machine 039. Tracking number is Fedex 883901340641. Could you please let us know is next Tuesday 9/2 one of our service engineers can visit you to replace the X-Ra tube? [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Tyler Ramirez > Sent: Tuesday, August 12, 2025 11:30 AM To: Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman >; Tim Anderson / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Subject: RE: Extended machine warm up time Francisco, Thank you for the update, once you have more information, we can coordinate a time to install the loaner tube. For what it is worth, we have been experiencing this issue on multiple machines that have Hama tubes installed, meaning it is not isolated to one tube. Machines 0575 and 0391 have both suffered from this issue. Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Thursday, August 7, 2025 8:33 AM To: Tyler Ramirez > Cc: Samuel Kaufman >; [email] ; [email] ; Kim Sok >; Mo Rahman >; [email] ; [email] ; [email] Subject: RE: Extended machine warm up time Hi Tyler I received an update from our technical support team in Japan. They would like to ship the X-ray tube to the factory for further analysis. In the meantime, Omron Japan will send us a loaner unit, which we will install and calibrate under warranty to keep the system running while the analysis is in progress. The analysis process time for the original X-ray source may take up to two months due to import/export processes. Once we receive it back, Omron will swap the units again and perform a final calibration. We will share more details on the timeline as soon as the loaner unit is in transit from Japan. I appreciate your patience with this issue. -Francisco [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Francisco Villalpando / OEI > Sent: Monday, August 4, 2025 4:12 PM To: Tyler Ramirez >; Tim Anderson / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Thanks for the heads up, I have downloaded logs and will follow up with Japan. [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Tyler Ramirez > Sent: Monday, August 4, 2025 3:45 PM To: Francisco Villalpando / OEI >; Tim Anderson / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Francisco We were finally able to get the machine to complete its warmup using CF-Maintenance, and we appreciate the support today. Please let me know when the developers can determine a root-cause and if there is anything else the SpaceX team can do in the meantime to quicken a resolution. Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Monday, August 4, 2025 11:31 AM To: Tyler Ramirez >; [email] ; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Hi Tyler If it does not work after 15 min, please go ahead and warming it up from maintenance app. Please send me again the logs from today and include config folder, our developers asked me for a new set of logs I hope this help them to determinate root cause. [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Tyler Ramirez > Sent: Monday, August 4, 2025 12:32 PM To: Tim Anderson / OEI >; Francisco Villalpando / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Tim, Thanks for that insight, this time I did use task manager to close the software rather than turning off the PC in trying to save time. Currently, the warmup cycle is stuck at 60% again and is not making further progress. I'll let it go a little longer and then try to warm up from CF-Maintenance unless you have other suggestions. Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Monday, August 4, 2025 10:16 AM To: Tyler Ramirez >; [email] ; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; Kim Sok >; Mo Rahman > Subject: Re: Extended machine warm up time Tyler, The NWIN.INI file being blank is a direct effect of the Omron X750 software being shut down improperly. Where we have seen in cases such as this, it is typically a result of a customer going in and shutting down the X750 software using the task manager or similar process. Best Regards, Tim Get Outlook for iOS ________________________________ From: Tyler Ramirez > Sent: Monday, August 4, 2025 12:09:58 PM To: Francisco Villalpando / OEI >; Brian Andersen / OEI >; Ryan Morrow / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok >; Mo Rahman > Subject: Re: Extended machine warm up time Francisco, That seemed to work, thank you. The system is beginning the warm up cycle again, I'll let you know if it has an issue this time. What could cause the NWIN.INI file to clear that way? Thanks, Tyler Ramirez ________________________________ From: [email] > Sent: Monday, August 4, 2025 10:02:11 AM To: Tyler Ramirez >; [email] >; [email] > Cc: Samuel Kaufman >; [email] >; [email] >; [email] >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Hi Tyler In config folder you can find a backup of "NWIN.ini" as "NWIN_BAK.INI". Make a copy of it and rename it as NWIN.INI. -Francisco [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Tyler Ramirez > Sent: Monday, August 4, 2025 11:35 AM To: Brian Andersen / OEI >; Ryan Morrow / OEI >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Importance: High Omron, This morning machine 0391 took over 2.5 hours and was stuck at 60% for most of that time. I decided to restart the machine which is a method we have used several times only now it seems to try to launch a different software version and errors out for x-ray source status. After trying this several times, I tried to launch CF-Maintenance to try to warm up manually and was met with an error that there was an issue with the NWIN.INI file. When I opened the NWIN.INI file, I found that the document is empty. I have attached an image of the software version that it was trying to launch and an image of the NWIN.INI file empty. I am also uploading log files to filexchange which can be found here: [email] Please note that we have not applied the software change to this machine, as far as I know there have been no changes made here. We urgently need support on this to get this machine back into operation. Is there someone available today for phone support to troubleshoot this with me? Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: Tyler Ramirez Sent: Wednesday, July 30, 2025 7:55 AM To: [email] ; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Brian, Monday mornings have still been a pattern for this issue, machine 0575 takes about 1.5 hours on average to complete its warmup cycle on Mondays. Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Tuesday, July 29, 2025 2:16 PM To: Tyler Ramirez >; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok >; Mo Rahman > Subject: Re: Extended machine warm up time Tyler, Have there been any recent cases of slow tube warm ups? Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Tuesday, July 15, 2025 6:26 PM To: Brian Andersen / OEI >; Ryan Morrow / OEI >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Thanks Brian, [email] This is the log file name in our supplier portal Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Tuesday, July 15, 2025 4:20 PM To: Tyler Ramirez >; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok >; Mo Rahman > Subject: Re: Extended machine warm up time Tyler, We are still working to determine root cause. I am not ready to share any information yet because there are a few ideas we are working through on our end. I will update you as soon as I can. Regards, ________________________________ From: Tyler Ramirez > Sent: Tuesday, July 15, 2025 7:44:57 AM To: Brian Andersen / OEI >; Ryan Morrow / OEI >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Brian, Machine 0575 is failing to warm up again this morning and has been in its warmup cycle for over two hours now. Once it can complete its warm-up I will send over log files from last night and this morning. Do you have any updates regarding this issue? Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Wednesday, July 2, 2025 8:57 AM To: Tyler Ramirez >; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok >; Mo Rahman > Subject: Re: Extended machine warm up time Tyler, I have escalated these matters to Japan for expedited support. Presently, our stance on Hamamatsu tubes is that they are more reliable and longer lasting than the Canon option. The history of our existing install base over the past decade backs up this claim. Hamamatsu tubes themselves are not the issue, but the conversion process clearly has some weak points. Our advice is to remain with this tube type. As I mentioned earlier, it would be best to separate the issues you are seeing into distinct requests. I will summarize what we know for now: 1. Extended Warmup Cycle: This issue is new, and I have escalated it to Japan for support. At the moment, we don't suspect any issue with the new tubes. 2. Failure to create Teaching Image Data: As I mentioned before, this is a bug with your software version. Japan has promised to create a special patch to fix the bug within your custom version of 6.05.00A, since upgrading to a new version and keeping your custom logic would require a longer development overhaul. I will push Japan for updates on this timeline. 3. Failure to perform Test Running: I don't have any collected files or an Inquiry on this issue, but I do remember hearing about it over email before. Again, keeping each big issue in a separate email request will help keep this organized. I will create a new chain to track this issue. Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Tuesday, July 1, 2025 12:08 PM To: Brian Andersen / OEI >; Ryan Morrow / OEI >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok >; Mo Rahman > Subject: RE: Extended machine warm up time Brian, I can confirm that the machines are being powered off at the end of shift. We are experiencing these issues when the machine is powered on first thing in the morning and automatically enters its warm-up cycle. We experienced this again this morning but this time it occurred on machine 0575 which is the one that was just converted to the Hama tube last week. In this case we have been unable to get the machine to finish it's warm up cycle and we have lost half of a shift. The machine was running all day yesterday for production and was powered off at the end of the night. When the machine was powered on this morning it failed to complete its warm-up cycle, and the operator powered the machine off again after almost an hour to try to reset. This was repeated several times without success for about two hours until I attempted to manually warm-up from CF_MAINTENENCE. I've uploaded the log files from this machine to our supplier portal. I'm also working on uploading a video of the warm-up cycle in CF-MAINTENANCE which took 2 hours to complete. [email] I think this justifies that the issues we are experiencing are related to the Hamamatsu tubes themselves and are not the result of misuse. There are several open issues in other threads that we began encountered after converting to Hamamatsu which I want to reiterate here. * Extended warm-up cycle: This is the most painful issue and impacts our production the most. The opportunity cost we are losing while waiting for these machines to warm up and the time spent troubleshooting is significant, we need to find a solution to this ASAP. * Failure to create image teaching data due to resolution: We were taught an ad-hoc solution to this by temporarily changing a value in the NWIN.INI config file when creating new programs, though we cannot accept this solution long term. * Failure to perform test-running: We have been unable to use the test running feature on 2/3 of the machines converted to Hamamatsu while in teaching mode, this limits our ability to reduce false calls effectively and export measurement files which we rely on for FAIR collection. I am not comfortable asking operators to follow ad-hoc procedures as work arounds to the nominal process. There is too much risk involved having operators manipulate config files and or warming up from CF-MAINTENENCE. We need to find a resolution to these things quickly. Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Monday, June 30, 2025 9:04 AM To: Tyler Ramirez >; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok > Subject: Re: Extended machine warm up time Tyler, From the logs, it appears that the standard procedure of machine start is not quite followed. Basically, this is what I'm seeing: 1. 6/28 evening: Operator finishes inspection, leaves machine in Waiting for Next PCB 2. 6/30 morning: Operator sees machine still in Inspection Mode and waiting, Operator clicks "Cancel", then "Continue Inspection" 3. Machine attempts to begin Inspection while skipping Warm Up 4. Machine wastes a few seconds carrying in the PCB, capturing Fids and Z lasers, before throwing an error because Warmup is needed to turn on the X-ray tube 5. Operator shuts down machine and reboots I think the most important thing here is to know that leaving the machine in the middle of Inspection (waiting for PCB) and then attempting to continue the run first thing Monday morning causes a confusion for the machine and makes it attempt to skip Warmup. I would advise this: 1. First thing in the morning, exit to the Main Menu if the machine is in the Waiting for PCB state. 2. After trying to load any program, the machine will execute warmup process normally. Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Monday, June 30, 2025 10:54 AM To: Brian Andersen / OEI >; Ryan Morrow / OEI >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok > Subject: RE: Extended machine warm up time Great, thanks Brian! Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Monday, June 30, 2025 8:35 AM To: Tyler Ramirez >; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok > Subject: Re: Extended machine warm up time Tyler, The FPD adjustment succeeded. The "OK" message at the top is the critical one, and the error below signifies a non-zero amount of dead pixels, common in most FPD's that are not brand new. You can close CF and continue to use the machine. I will look a the logs and ask Japan for advice. Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Monday, June 30, 2025 10:26 AM To: Brian Andersen / OEI >; Ryan Morrow / OEI >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok > Subject: RE: Extended machine warm up time Hi Brian, Here is the log file in the supplier portal: [email] Also, when I ran the FPD image adjustment I was met with this error: [email] Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: Tyler Ramirez Sent: Monday, June 30, 2025 8:24 AM To: [email] ; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok > Subject: RE: Extended machine warm up time Brian, Also, I've uploaded log files from this machine to our supplier portal. The warmup was initially attempted around 5:30am today and around 6:30 is when we restarted the machine. Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Monday, June 30, 2025 8:05 AM To: Tyler Ramirez >; [email] ; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] ; Kim Sok > Subject: Re: Extended machine warm up time Tyler, 1. Perform FPD Image Adjustment. Go to CF-MAINTENANCE->Omron Menu->Manufacturing Adjustment->4. FPD Image Adjustment, and click "Start" 2. Send Logs from 0391, and please inform us of the rough time that the long warmup was attempted. Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Monday, June 30, 2025 9:54 AM To: Ryan Morrow / OEI >; Brian Andersen / OEI >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Kim Sok > Subject: RE: Extended machine warm up time Hi all, Machine 0391 is continuing to have trouble warming up in the morning and requires a power cycle to complete it's warm up. After watching this some more, it's clear that this is occurring on Monday mornings when the machine has been off for over 24 hours. Is the warmup method from CF-Maintenance suggested below still needed for diagnostics given the pattern we are seeing this? Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Tuesday, June 17, 2025 7:21 PM To: Tyler Ramirez >; [email] ; [email] ; Mo Rahman >; Ali-Ahmed Shah > Cc: Samuel Kaufman >; [email] ; [email] ; [email] Subject: Re: Extended machine warm up time Full Name: Ryan Keith Morrow Phone: [phone] Email: [email] Get Outlook for iOS ________________________________ From: Tyler Ramirez > Sent: Tuesday, June 17, 2025 7:14:25 PM To: Brian Andersen / OEI >; Ryan Morrow / OEI >; Francisco Villalpando / OEI >; Mo Rahman >; Ali-Ahmed Shah > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Subject: RE: Extended machine warm up time Thanks Brian, @ryan can you provide these details for me so that I can fill out a visitor request form? [email] Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Tuesday, June 17, 2025 7:39 AM To: [email] ; Tyler Ramirez >; [email] ; Mo Rahman >; Ali-Ahmed Shah > Cc: Samuel Kaufman >; [email] ; [email] ; [email] Subject: Re: Extended machine warm up time All, The conversion kit will arrive tomorrow morning before Ryan gets there. Shipment is to 8131 W Bostian Rd, Suite A-100, Woodinville, WA 98072. Attn. is to Tyler Ramirez, tracking is 8820 9226 7833 via FedEx. Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Ryan Morrow / OEI > Sent: Tuesday, June 17, 2025 7:49 AM To: Tyler Ramirez >; Brian Andersen / OEI >; Francisco Villalpando / OEI >; Mo Rahman >; Ali-Ahmed Shah > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Subject: Re: Extended machine warm up time Thanks for the info Tyler. I will also be looking into the conversion kits whereabouts. Get Outlook for iOS ________________________________ From: Tyler Ramirez > Sent: Monday, June 16, 2025 6:50:32 PM To: Ryan Morrow / OEI >; Brian Andersen / OEI >; Francisco Villalpando / OEI >; Mo Rahman >; Ali-Ahmed Shah > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Subject: RE: Extended machine warm up time [email] Rahman @Ali-Ahmed Shah for awareness. Hi Ryan, We do have the Hamamatsu tube in house, but I don't believe have the conversion hardware. It looks like the PO (3209601) for the conversion hardware was released to Omron at the end of May, but it hasn't been received yet to my knowledge. Can Omron confirm that this hardware was shipped? When you arrive at SpaceX you will need to check in with security in the main office (SE07) located at 22630 NE Marketplace Dr, Redmond, WA 98053. Our SMT production floor is in building (SE08) which is located at 10700 231st St Way, STE 200. You can call me at ([phone] once you have checked in with security and I will meet you at the door to SE08. [email] Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Monday, June 16, 2025 12:06 PM To: [email] ; Tyler Ramirez >; [email] Cc: Samuel Kaufman >; [email] ; [email] ; [email] Subject: RE: Extended machine warm up time Afternoon Tyler, It looks like the stars have aligned and we will be expediting the AXI tube conversion (Canon to Hamamatsu) on your downed AXI this week. I'm planning on leaving this Wednesday from Grand Rapids, MI arriving at your facility around 11:30-11:45am with the hopes of accomplishing most of hardware swap the first day, and likely a portion of the calibration. Then second day will be finishing off any outstanding calibration needs, validating the machine, and transitioning the existing programs top new tube. I then fly out Friday at 1:45pm, so I will be available to come in for a few hours if need on Friday. I have not been to the Redmond, WA SpaceX, but I have been to the Hawthorne location several times, so please let me know if there is anything special documentation I need to fill out, etc. I am a US citizen and will be traveling with my MI ID and my USA passport. As well as ESD smoke, foot straps and safety glasses, calibration plates, and tools. For electronics I will have my laptop, and my phone. Can you please confirm that you currently have the new x-ray tube and conversion hardware packages? If not, Tim or Brian can you please supply tracking numbers. Feel free to contact me with any questions. From: Brian Andersen / OEI > Sent: Monday, June 16, 2025 1:17 PM To: Tyler Ramirez >; Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI >; Ryan Morrow / OEI > Subject: Re: Extended machine warm up time Tyler, This week has opened up, so we can get the conversion done starting Wednesday. We will arrange travel now and let you know. Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Friday, June 13, 2025 10:23 AM To: Francisco Villalpando / OEI > Cc: Samuel Kaufman >; Brian Andersen / OEI >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Subject: Re: Extended machine warm up time Hi Francisco, Yes that would be great if next week became an option, please let me know one way or another. Thanks, Tyler ________________________________ From: [email] > Sent: Friday, June 13, 2025 6:57:35 AM To: Tyler Ramirez > Cc: Samuel Kaufman >; [email] >; [email] >; [email] >; [email] > Subject: RE: Extended machine warm up time Hi Tyler Yes, I've reserved that week for the tube conversion. In fact, there's a chance a new time slot may open up next week. I'll know by this afternoon. If that happens, would you still be open to proceeding next week? -Francisco [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Tyler Ramirez > Sent: Thursday, June 12, 2025 5:43 PM To: Francisco Villalpando / OEI >; Brian Andersen / OEI >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Cc: Samuel Kaufman > Subject: RE: Extended machine warm up time Hi Francisco, Sorry for the delay, can we reserve the week of 6/23 for the service? Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Wednesday, June 11, 2025 12:47 PM To: Tyler Ramirez >; [email] ; [email] ; [email] ; [email] Cc: Samuel Kaufman > Subject: RE: Extended machine warm up time Hi Tyler 6/16 is not a good week for Omron. Our earliest availability is on the week of 6/23, do you want me to reserve it? [This is Francisco Villalpando's card. Their email is [email] Their email is [email] Their email is [email] Their phone number is +[phone].] From: Tyler Ramirez > Sent: Wednesday, June 11, 2025 9:19 AM To: Brian Andersen / OEI >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Cc: Samuel Kaufman > Subject: RE: Extended machine warm up time Brian, as an update on this, I haven't seen this error repeated this week. I believe that this is occurring on Monday mornings when the machines have been off over the weekend but this last weekend, we had the machines warmed up both on Saturday and Sunday. I plan to verify the warmup from CF-MAINTENANCE this coming Monday. Regarding the Hama conversion in 0575, can we still schedule this service for the week of 6/16? Let me know if we should start another thread for scheduling this service. Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Wednesday, June 4, 2025 1:26 PM To: Tyler Ramirez >; [email] ; [email] ; [email] Cc: Samuel Kaufman > Subject: Re: Extended machine warm up time Tyler, In the case of a Hama tube, the expected daily warmup time is 22 minutes. 1 hour can occur, but only when the tube has not been warmed up for more than a month. Please verify that warmup is the real issue by exiting the software next morning and executing warmup from CF-MAINTENANCE->Basic Operation menu. This will allow you watch the Voltage and Current values climb on screen. Normally, voltage and current rise in increments, stopping at distinct values for a few minutes at a time. Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Wednesday, June 4, 2025 3:18 PM To: Brian Andersen / OEI >; Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Cc: Samuel Kaufman > Subject: RE: Extended machine warm up time Hi Brian, The machine behaving this way is 0391, which is already converted to the Hamamatsu tube. This is the machine that we converted first at the beginning of the year. Thanks for sharing availability for the conversation, we do want to schedule the Hama conversion on machine 0575 in the coming weeks, I will discuss scheduling with the team and get back to you. Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] From: [email] > Sent: Wednesday, June 4, 2025 11:20 AM To: Tyler Ramirez >; [email] ; [email] ; [email] Cc: Samuel Kaufman > Subject: Re: Extended machine warm up time Tyler, I can still collect the logs and config that you sent, but I am pretty confident that the best course of action for this machine would be to proceed with scheduling the Hama conversion that you have already ordered. I believe the tube has already delivered (please confirm), so we will ship the conversion kit to you from the office. We have availability for the conversion in the weeks of 6/16 or 6/23. Do either of those work for you? Regards, [Image removed by sender. This is Brian Andersen's card. Their email is [email] Their email is [email] Their phone number is +[phone].] ________________________________ From: Tyler Ramirez > Sent: Wednesday, June 4, 2025 12:01 PM To: Brad Ward / OEI >; AOISupport-US-A >; Tim Anderson / OEI > Cc: Samuel Kaufman > Subject: RE: Extended machine warm up time Brad, Thanks for the confirmation, I want to note that this machine has a Hamamatsu tube in it that was installed at the beginning of the year. Thanks, Tyler From: [email] > Sent: Wednesday, June 4, 2025 9:32 AM To: Tyler Ramirez >; [email] ; [email] Cc: Samuel Kaufman > Subject: RE: Extended machine warm up time Hi Tyler. Your inquiry below has been received for X750-0391 (Canon). We will try to comment on this situation as soon as we're able. @AOISupport-US-A Has anyone seen this phenomenon before? Does anyone have any comments, suggestions, or request for specific log files? Please prioritize this issue accordingly. Thanks. [This is Brad Ward's card. Their email is [email] Their phone number is +[phone].] From: Tyler Ramirez > Sent: Tuesday, June 3, 2025 5:34 PM To: AOISupport-US-A >; Tim Anderson / OEI > Cc: Samuel Kaufman > Subject: Extended machine warm up time Hello, One of our X750's, serial number (0391) has been getting stuck during its warmup cycle. Almost daily, technicians will wait over an hour for the machine to finish warming up in the morning and then end up turning the machine off and back on via the main power switch. After restarting the machine, it will usually be able to finish the warmup cycle in a more reasonable time. This is occurring almost every morning around 5:30am. I would like to understand what initially prevents the machine from finishing its warmup cycle and if it is something that can be resolved. Log files and Config files are uploaded to filexchange. [email] Thanks, Tyler Ramirez SMT Specialist | Starlink [email] | Work: ([phone] [email] WARNING! This is an email from an external party. 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