Ticket #1836408

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470] Your message to [email] couldn't be delivered. A custom mail flow rule created by an admin at ckdusacorp.onmicrosoft.com has blocked your message. This recipient is no longer active. Please contact CKD USA [phone]. 0100019ffb533363-243. . . Office 365 ckdusa.com Sender Action Required Blocked by mail flow rule How to Fix It An email admin at ckdusacorp.onmicrosoft.com has created a custom mail flow rule that blocks messages that meet certain conditions, and it appears that your message has met one or more of those conditions. * Check the text above for a custom message from the email admin that may help explain why your message was blocked and how you might be able to fix it. For example, removing prohibited words from the message or sending the message from a different email account may be sufficient to deliver your message. If you've tried and you're still not able to fix the problem, consider contacting the email admin at ckdusacorp.onmicrosoft.com to discuss what to do. While they're unlikely to remove or relax the rule, if you have a legitimate need to deliver your message they may offer guidance for how to do so. ________________________________ More Info for Email Admins Status code: 550 5.7.1_ETR This error occurs because an email admin at ckdusacorp.onmicrosoft.com has created a custom mail flow rule that has blocked the sender's message. In some cases, the sender can change the message so it no longer violates the rule. However, depending on the rule's conditions, it's possible that the only way to deliver the message is to change the rule itself, and only an email admin at ckdusacorp.onmicrosoft.com can do that. Although it's possible the rule is unintentionally flawed or it's stricter than the admin intended, it may be working exactly as they want it to. Original Message Details Created Date: 8/13/2026 1:32:41 PM Sender Address: [email] Recipient Address: [email] Subject: Fwd: Ckd9000 badge scan Error Details Error: 550 5.7.1 TRANSPORT.RULES.RejectMessage; the message was rejected by organization policy Message rejected by: CO1PR13MB4951.namprd13.prod.outlook.com Notification Details Sent by: CO1PR13MB4951.namprd13.prod.outlook.com Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 8/13/2026 1:32:42 PM a9-34.smtp-out.amazonses.com mx0a-00273501.pphosted.com ESMTPS 1 sec 2 8/13/2026 1:32:44 PM pps.filterd mx0a-00273501.pphosted.com ESMTP 2 sec 3 8/13/2026 1:32:44 PM mx0b-00273501.pphosted.com MWH0EPF000C6191.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) * 4 8/13/2026 1:32:45 PM MWH0EPF000C6191.namprd02.prod.outlook.com BY1P220CA0008.outlook.office365.com Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) 1 sec 5 8/13/2026 1:32:46 PM BY1P220CA0008.NAMP220.PROD.OUTLOOK.COM CO1PR13MB4951.namprd13.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec Original Message Headers Received: from BY1P220CA0008.NAMP220.PROD.OUTLOOK.COM (2603:10b6:a03:59d::16) by CO1PR13MB4951.namprd13.prod.outlook.com (2603:10b6:303:f2::24) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.21.315.14; Thu, 13 Aug 2026 13:32:46 +0000 Received: from MWH0EPF000C6191.namprd02.prod.outlook.com (2603:10b6:a03:59d:cafe::93) by BY1P220CA0008.outlook.office365.com (2603:10b6:a03:59d::16) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.21.315.15 via Frontend Transport; Thu, 13 Aug 2026 13:32:45 +0000 Authentication-Results: spf=fail (sender IP is 67.231.152.76) smtp.mailfrom=amazonses.com; dkim=fail (body hash did not verify) header.d=omron.com;dkim=fail (body hash did not verify) header.d=amazonses.com;dmarc=fail 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X-Proofpoint-Spam-Details: rule=spam_policy_notspam policy=spam_policy score=0 malwarescore=0 bulkscore=0 spamscore=0 priorityscore=204 phishscore=0 clxscore=183 impostorscore=0 adultscore=0 lowpriorityscore=0 suspectscore=0 classifier=typeunknown authscore=0 authtc= authcc= route=inbound adjust=0 reason=mlx scancount=1 engine=8.22.0-[phone] definitions=main-[phone] domainage_hfrom=10541 domainage_replyto=10541 Return-Path: [email] X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 7b0f0b4d-8fff-416b-b0f2-9c51702fe10a:0 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: MWH0EPF000C6191:EE_|CO1PR13MB4951:EE_ X-MS-Office365-Filtering-Correlation-Id: f03e4a43-eff4-4311-cfcd-08def93f5bd0 X-MS-Exchange-AtpMessageProperties: SA|SL Reporting-MTA: dns;CO1PR13MB4951.namprd13.prod.outlook.com Received-From-MTA: dns;mx0b-00273501.pphosted.com Arrival-Date: Thu, 13 Aug 2026 13:32:46 +0000 Original-Recipient: [email] Final-Recipient: [email] Action: failed Status: 5.7.1 Diagnostic-Code: smtp;550 5.7.1 TRANSPORT.RULES.RejectMessage; the message was rejected by organization policy ----- Original message ----- Received: from BY1P220CA0008.NAMP220.PROD.OUTLOOK.COM (2603:10b6:a03:59d::16) by CO1PR13MB4951.namprd13.prod.outlook.com (2603:10b6:303:f2::24) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.21.315.14; Thu, 13 Aug 2026 13:32:46 +0000 Received: from MWH0EPF000C6191.namprd02.prod.outlook.com (2603:10b6:a03:59d:cafe::93) by BY1P220CA0008.outlook.office365.com (2603:10b6:a03:59d::16) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.21.315.15 via Frontend Transport; Thu, 13 Aug 2026 13:32:45 +0000 Authentication-Results: spf=fail (sender IP is 67.231.152.76) smtp.mailfrom=amazonses.com; dkim=fail (body hash did not verify) header.d=omron.com;dkim=fail (body hash did not verify) header.d=amazonses.com;dmarc=fail action=quarantine header.from=omron.com; Received-SPF: Fail 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smtpout.freshdesk.com (Freshworks SMTP Server) with ESMTPA ID 3a454587.9 for ; Thu, 13 Aug 2026 13:32:41 +0000 (UTC) Date: Thu, 13 Aug 2026 13:32:41 +0000 From: AOI Tech Support - US Reply-To: AOI Tech Support - US To: [email] Message-ID: < [email] In-Reply-To: References: , , , , , , Subject: Fwd: Ckd9000 badge scan Content-Type: multipart/mixed; boundary="--==_mimepart_6a7dc779db2c_20b675fc1765040"; charset=UTF-8 Content-Transfer-Encoding: 7bit sent-on: 2026-08-13 13:32:40 +0000 X-FUP-PRIORITY: 5 Feedback-ID: ::1.us-east-1.SsZX+n1TD8GUHqETYH6DW3apPRvDKw0Ef2ZZkY8WC/c=:AmazonSES X-SES-Outgoing: 2026.08.13-54.240.9.34 X-Authority-Analysis: v=2.4 cv=BZ/oFLt2 c=1 sm=1 tr=0 ts=6a7dc77b b=1 cx=c_pps a=QCJGcogjtaOCdSYCd7MrDg==:117 a=QCJGcogjtaOCdSYCd7MrDg==:17 a=IkcTkHD0fZMA:10 a=Sv0fKeRqtYgA:10 a=Hgn-wnRn1-cA:10 a=XL4gNbt3d5oA:10 a=YFHz6ByJM4cA:10 a=Kan8h273Bse8B8Jy5C1n:22 a=kPDhUoWafPtmskRNq9Ha:22 a=K9toAsHiZVGOSD4RbFxV:22 a=9HkRN5yyAAAA:8 a=17RyklqQAAAA:8 a=VU2kGIzwAAAA:8 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X-Proofpoint-Spam-Details: rule=spam_policy_notspam policy=spam_policy score=0 malwarescore=0 bulkscore=0 spamscore=0 priorityscore=204 phishscore=0 clxscore=183 impostorscore=0 adultscore=0 lowpriorityscore=0 suspectscore=0 classifier=typeunknown authscore=0 authtc= authcc= route=inbound adjust=0 reason=mlx scancount=1 engine=8.22.0-[phone] definitions=main-[phone] domainage_hfrom=10541 domainage_replyto=10541 Return-Path: [email] X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 7b0f0b4d-8fff-416b-b0f2-9c51702fe10a:0 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: MWH0EPF000C6191:EE_|CO1PR13MB4951:EE_ X-MS-Office365-Filtering-Correlation-Id: f03e4a43-eff4-4311-cfcd-08def93f5bd0 X-MS-Exchange-AtpMessageProperties: SA|SL Kevin San, Good morning, do you have any procedure to setup the custom badge scan software for Hitachi, NC? Please let me know. Please take a look at ticket 1835606 raised by Darlene Coelho [email] On Wed, 12 Aug at 11:21 AM , Darlene Coelho wrote: Hello Support. I’m having the same problem that I had on line 3B to the new line 8. We use Honeywell scanners. (for line 8 I‘m trying to use the 1960 honey well model). And it gives to me the same error that was on the previous line 3b. I don’t know what is wrong on the scanner configuration, I tried everything, but don’t work. Can someone from your team help me figure out what is going on? When I use the NOTE PAD it is reading, but when I put in the batch scanner CKD software gives me this error: “please read your 2D code and try again”. How can I input number using the keypad? Thanks, Darlene From: [email] Sent: Friday, September 5, 2025 6:54 PM To: Coelho, Darlene Cc: Norris, Chris ; Bryant, Rondy ; Caine, Lisa ; James, Brian ; [email] [email] [email] Subject: [!]RE: Ckd9000 badge scan Hi Darlene I’m available at 11:00 am ET on Monday however you will need to change scanner configuration before our call. Please print attached pdf and scan barcodes in order, it will add the prefix and subfix the scanner needs Regards From: Coelho, Darlene Sent: Friday, September 5, 2025 2:25 PM To: James, Brian ; Francisco Villalpando / OEI ; Saqib Toor / OEI ; Adam Stanley / OEI [email] AOISupport-US-A [email] Cc: Norris, Chris [email] Bryant, Rondy [email] Caine, Lisa [email] Subject: RE: Ckd9000 badge scan Thanks Brian. Francisco, can you be with me in a video call to help me 11am? Thanks, Darlene From: James, Brian Sent: Friday, September 5, 2025 3:22 PM To: Coelho, Darlene ; [email] [email] [email] [email] Cc: Norris, Chris ; Bryant, Rondy ; Caine, Lisa Subject: RE: Ckd9000 badge scan Darlene, We will TPM SMT 6 from 7am until 11am Monday morning and SMT 3 from 11am to 3pm Monday. I think you had asked me about both of these lines. From: Coelho, Darlene Sent: Friday, September 5, 2025 3:15 PM To: [email] [email] [email] [email] James, Brian Cc: Norris, Chris Subject: RE: Ckd9000 badge scan Hello Francisco, Sorry for my late response, it was very busy for me here. Attached it is the scanner. Scanner needs a Pre Fix ( Ctrl + b )and sub-fix (Ctrl + c), this is something very easy to change on Hand scanners, you normally need to scan multiple barcodes if you share your barcode model I can probably help. Do I need the line stopped to do it? If yes, I will do it on the TPM day. @James, Brian, could you let us know the next TPM on line 3B? Thanks, Darlene From: [email] Sent: Tuesday, September 2, 2025 1:29 PM To: Coelho, Darlene ; [email] [email] [email] Cc: Norris, Chris Subject: [!]RE: Ckd9000 badge scan Hi Darlene I hope you are doing well; we got an answer from CKD and good news is it works on my Demo machine. No problem was found on the software the only thing that was missing is the scanner configuration. Scanner needs a Pre Fix ( Ctrl + b )and sub-fix (Ctrl + c), this is something very easy to change on Hand scanners, you normally need to scan multiple barcodes if you share your barcode model I can probably help. From: Coelho, Darlene Sent: Tuesday, August 26, 2025 9:45 AM To: Francisco Villalpando / OEI ; Saqib Toor / OEI ; Adam Stanley / OEI ; AOISupport-US-A Cc: Norris, Chris Subject: RE: Ckd9000 badge scan It is work for me. We will have only 2 hours. Do you think will be enough time? Thanks, Darlene From: [email] Sent: Friday, August 22, 2025 6:00 PM To: Coelho, Darlene ; [email] [email] [email] Cc: Norris, Chris Subject: [!]RE: Ckd9000 badge scan Hi Darlene I can help you on Wednesday at 9:00 am EST. -Francisco From: Coelho, Darlene Sent: Friday, August 22, 2025 10:17 AM To: Saqib Toor / OEI ; Adam Stanley / OEI ; AOISupport-US-A Cc: Norris, Chris Subject: RE: Ckd9000 badge scan Saqib Support is in this email. [email] can you help me? Thanks, Darlene From: [email] Sent: Friday, August 22, 2025 10:10 AM To: Coelho, Darlene ; [email] [email] Cc: Norris, Chris Subject: [!]Re: Ckd9000 badge scan Darlene, I will be out of office next week, please reach out to AOI support and someone can assist with it. Best Regards From: Coelho, Darlene Sent: Friday, August 22, 2025 10:02 AM To: Saqib Toor / OEI ; Adam Stanley / OEI ; AOISupport-US-A Cc: Norris, Chris Subject: RE: Ckd9000 badge scan Hi Saqib, I will be able to do it on next Wednesday. Can you be in the teams meeting with me? We will have 4hous to do what have to be done. Start at 7am and I need give the line back at 11am. Thanks, Darlene From: [email] Sent: Friday, August 22, 2025 9:08 AM To: Coelho, Darlene ; [email] [email] Cc: Norris, Chris Subject: [!]Re: Ckd9000 badge scan Darlene, I believe CKD asked to collect log files after the badge scan. Could you please turn the function on, scan a badge after the NG board and press F4 and collect the logs? If you need assistance, then please send a teams invite and I can assist with it. I'm available today and will be out of office next week. Best Regards From: Coelho, Darlene Sent: Thursday, August 21, 2025 4:21 PM To: Saqib Toor / OEI ; Adam Stanley / OEI ; AOISupport-US-A Cc: Norris, Chris Subject: RE: Ckd9000 badge scan I remember someone came here on shutdown, and inserted the software in the machine, and didn’t work. After that I called you to help because wasn’t working and we did all process and I had to turned off again (I don’t remember the error) From: Coelho, Darlene Sent: Thursday, August 21, 2025 4:19 PM To: [email] [email] [email] Cc: Norris, Chris Subject: RE: Ckd9000 badge scan Saqib, We did it together (by video call) and didn’t work. I just can’t find what was the problem. Regards, Darlene From: [email] Sent: Thursday, August 21, 2025 4:09 PM To: [email] Coelho, Darlene ; [email] Cc: Norris, Chris Subject: [!]Re: Ckd9000 badge scan Darlene, Please make sure to backup d:\VP folder before running the exe file. This will insure that if something goes wrong then you can recover the application. Best Regards From: Adam Stanley / OEI Sent: Thursday, August 21, 2025 4:04 PM To: Coelho, Darlene ; Saqib Toor / OEI ; AOISupport-US-A Cc: Norris, Chris Subject: Re: Ckd9000 badge scan Hello, If you have confirmed that the badge scanner is working now for the VP900, you should be able to follow the steps below to enable as the files should still be on the machine when we were enabling it before. [STEP 2] Close out of the VP9000 software. Run the VP9K-IS_win32.exe on the desktop of the inspection machine Double click the icon to start it. Click "Setting" button. This will then enable the setting within the VP9000 software. Thanks, From: Coelho, Darlene Sent: Thursday, August 21, 2025 2:37 PM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Norris, Chris Subject: RE: Ckd9000 badge scan Saqib, good afternoon. This badge scan judgment still disabled, I can’t find the emails explaining why this feature never worked. What the next steps on this software? Thanks, Darlene From: [email] Sent: Tuesday, March 18, 2025 9:24 AM To: Coelho, Darlene ; [email] Cc: Rodriguez, Roger Subject: [!]RE: Ckd9000 badge scan Darlene, I can do 3:00 on Thursday, please let me know if that works for you. Best Regards From: Coelho, Darlene Sent: Tuesday, March 18, 2025 9:11 AM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Rodriguez, Roger Subject: RE: Ckd9000 badge scan Good morning Saqib, We will have this Thursday 03/20 at 2:30ish, to work on the line and install the software. Is this time work for you? Thanks, Darlene From: [email] Sent: Monday, March 17, 2025 4:08 PM To: Coelho, Darlene ; [email] Cc: Rodriguez, Roger Subject: [!]RE: Ckd9000 badge scan Darlene, It should not take more than 30 minutes. Best Regards From: Coelho, Darlene Sent: Monday, March 17, 2025 3:55 PM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Rodriguez, Roger Subject: RE: Ckd9000 badge scan I must check with Brian to have a stop line. I will talk to him tomorrow and I will let you know what day and time we have available to do it. Do you have any guess how long will this take? The scanner is working, I checked today. Thanks, Darlene From: [email] Sent: Monday, March 17, 2025 3:51 PM To: Coelho, Darlene ; [email] Cc: Rodriguez, Roger Subject: [!]RE: Ckd9000 badge scan We will have to backup existing VP folder on d: drive and install the software. The software is on the desktop. Please make sure the barcode scanner is working before installing new software. Best Regards From: Coelho, Darlene Sent: Monday, March 17, 2025 3:43 PM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Rodriguez, Roger Subject: RE: Ckd9000 badge scan How long we need the line stop to enable that software? From: [email] Sent: Monday, March 17, 2025 3:41 PM To: Coelho, Darlene ; [email] Cc: Rodriguez, Roger Subject: [!]RE: Ckd9000 badge scan It is not related to scanner. It should not be enable. Best Regards From: Coelho, Darlene Sent: Monday, March 17, 2025 3:30 PM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Rodriguez, Roger Subject: RE: Ckd9000 badge scan But is it should be able or unable when we are using the scanner?? From: [email] Sent: Monday, March 17, 2025 2:43 PM To: Coelho, Darlene ; [email] Cc: Rodriguez, Roger Subject: [!]RE: Ckd9000 badge scan Darlene, The “Disable Operator Login for Manual Judgement” is a standard VP9000 option and it is not part of the custom software option you have for Keihin. Adam reverted back to the original software which does not have option to scan the operator badge. The software is on the desktop of the machine and if the USB scanner is working then I can help you enable that software. Please give me call from the machine or send me a team invite and I can help. Standard Option not special software Best Regards From: Coelho, Darlene Sent: Monday, March 17, 2025 1:10 PM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Rodriguez, Roger Subject: RE: Ckd9000 badge scan When this option below is unchecked: When NG PCB pass through, it is stopping and asking for a judgment, then when you press ok its open a box to insert for a password. When the box is checked, after judge the board manual pressing “OK”, the PCB goes to the conveyor. I toke picture in others configuration. Its attached. Thanks, Darlene From: [email] Sent: Monday, March 17, 2025 12:23 PM To: Coelho, Darlene ; [email] Cc: Rodriguez, Roger Subject: [!]RE: Ckd9000 badge scan Darlene, Please call me you get a chanc. Best Regards From: Coelho, Darlene Sent: Monday, March 17, 2025 11:44 AM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Rodriguez, Roger Subject: RE: Ckd9000 badge scan Importance: High Hi Saqib, The option “User authentication is skip to manual judgement” it was unchecked, and all the time when we have a NG PCB, it is asking for password. This is problem the problem. I checked this option and stop asking for password, but still no asking for scan the badge. From: [email] Sent: Monday, March 17, 2025 10:38 AM To: Coelho, Darlene ; [email] Cc: Rodriguez, Roger ; Bryant, Rondy Subject: [!]RE: Ckd9000 badge scan Darlene, Thanks for the update. Please let us know if there is any problem or issues. Best Regards From: Coelho, Darlene Sent: Monday, March 17, 2025 10:29 AM To: Saqib Toor / OEI ; AOISupport-US-A Cc: Rodriguez, Roger ; Bryant, Rondy Subject: Ckd9000 badge scan good morning. We started the day today with CKD9000 asking for a password all the time when has NG board. Thanks, Darlene Get Outlook for iOS WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. WARNING! This is an email from an external party. 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