Ticket #1816591

Hi Team, I would like to express my concern regarding the status of the warranty server replacement/repair. It has been almost four months since this case was initiated, and to date I have not received any clear update regarding the current status, expected completion date, shipment details, or estimated delivery timeline. This prolonged delay is becoming difficult to justify, especially considering that the server is under warranty and is critical to our operation. At this point, the lack of communication is as concerning as the delay itself. I would appreciate an immediate update covering the following: * Current status of the warranty process * Root cause of the delay * Expected shipment date * Expected delivery date * Any actions required from our side After nearly four months, it is reasonable to expect a clear plan and timeline. Please escalate this matter internally if necessary and provide a concrete update as soon as possible. I look forward to your prompt response. [cid:bfb3d406-79e3-4f82-8d24-83890cb56e85] Legal Disclaimer : -------------------------- The information contained in this message may be privileged and confidential. It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete or destroy any copy of this message!