Ticket #1843273 | Omron Freshdesk Assist

AOI US Open

New External Camera Documentation for S730 AOI

CustomerGary Gustine

CompanyCREATION TECHNOLOGIES - Plano

Priority2

TypeN/A

UpdatedAug 21, 2026 at 6:02 PM

Thread2 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Open (2)
Created: Aug 21, 2026 at 3:37 PM
Requester: Gary Gustine <gary.gustine@creationtech.com>
Company: CREATION TECHNOLOGIES - Plano
Last synced: Aug 21, 2026 at 6:12 PM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open

Current case

Customer issue

Hi Francisco, With the new external camera/scanners installed last July here in Dallas, would you know if there is any kind of supporting documentation for them and weblink? Tks. Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com

Conversation

Engineer and customer thread

2 messages

Francisco Villalpando Omron reply | Aug 21, 2026 at 5:52 PM

Hello Gary, Manual is 30 MB and I cant attach it but you can donwload it from this link https://automation.omron.com/en/us/products/family/VHV5 Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] (Non-ITAR)
Customer Customer reply | Aug 21, 2026 at 6:02 PM

Hi Francisco, Very good. Appreciate the link for this data. Have a great weekend. Best Regards, Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com ________________________________

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case23 pts

Previous cases

1 Past case Moderate
#1719888 AOI VT-S730 external Scanner/Camera down
Matched in subject, ticket text, conversation: external, camera, s730, 30, new

AOI VT-S730 external Scanner/Camera down Hi Tech Support, Our AOI line 2 VT-S730 has lost comm with its external camera. This is the new externa scanner/camera design. We have swapped the camera and the ethernet cable and tried a different network adapter but...
Raw retrieval score 47
2 Past case Weak
#1674041 AOI VT-S730 external scanner down
Matched in subject, ticket text, conversation: external, s730, 30, camera, com

AOI VT-S730 external scanner down Hi Tech Support, Our line 1 AOI VT-S730 SN 0597418-H3A will not bring up the exteranal scanner app on firefox whereby we can set up the external scanner. We had just finished calibrating the unit which went fine. Need help get...
Raw retrieval score 39
3 Past case Weak
#1731721 External cameras failure
Matched in subject, ticket text, conversation: external, camera, new, s730, com

External cameras failure Hi Tech Support, We are having a random issue now becoming more prevalent where the new external scanners are not focusing and locking to the barcodes. Barcodes can be 1D or 2D. Attaching a pic of the issue. Eventually they start worki...
Raw retrieval score 37

Knowledge base

1 KB guidance Moderate
VT-S730 Bad Board Mark External Skip Request
kb/30_quick_reference/vts730-bad-board-mark-external-skip-request.md | external, s730, com, 30

# VT-S730 Bad Board Mark External Skip Request Use this when a customer asks whether a VT-S730 can receive bad-board or NG-board information from upstream equipment and skip AOI inspection. ## Clarify The Request 1. What upstream equipment would send the ba...
Raw retrieval score 22
2 KB guidance Moderate
Omron API S730 Legacy Timing Workaround
kb/40_api_database/omron-api-s730-legacy-timing-workaround.md | new, s730, com, 30

# Omron API S730 Legacy Timing Workaround ## Purpose Use this when a customer on an S730/S530/S500-era 3.x AOI release asks for inspection timing or traceability data that is normally retrieved with newer API endpoints. ## Platform / Version Caution Do not...
Raw retrieval score 16
3 KB guidance Weak
Customer Response Template: S730 Legacy API Timing Workaround
kb/90_templates/customer-api-s730-legacy-timing-workaround-template.md | new, s730, 30

# Customer Response Template: S730 Legacy API Timing Workaround Subject: AOI API timing data options for your software version Hello `<Customer>`, We reviewed the API options for your AOI software version and platform. The newer inspection-result endpoint...
Raw retrieval score 15

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (55/100)
Reason: Matched new, external, camera, documentation, s730, link, com, phone, email, 30, cant; top ticket #1719888 scored 47; top KB match scored 22.

Similar historical tickets:
- #1719888: AOI VT-S730 external Scanner/Camera down (score 47) - https://omronelectronicsllc.freshdesk.com/a/tickets/1719888
- #1674041: AOI VT-S730 external scanner down (score 39) - https://omronelectronicsllc.freshdesk.com/a/tickets/1674041
- #1731721: External cameras failure (score 37) - https://omronelectronicsllc.freshdesk.com/a/tickets/1731721

Relevant KB docs:
- VT-S730 Bad Board Mark External Skip Request (kb/30_quick_reference/vts730-bad-board-mark-external-skip-request.md, score 22)
- Omron API S730 Legacy Timing Workaround (kb/40_api_database/omron-api-s730-legacy-timing-workaround.md, score 16)
- Customer Response Template: S730 Legacy API Timing Workaround (kb/90_templates/customer-api-s730-legacy-timing-workaround-template.md, score 15)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1843273 New External Camera Documentation for S730 AOI

Customer Gary Gustine

Company CREATION TECHNOLOGIES - Plano

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