Ticket #1674041 | Omron Freshdesk Assist

AOI US Closed

AOI VT-S730 external scanner down

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedJan 19, 2026 at 5:26 PM

Thread2 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Jan 9, 2026 at 1:35 PM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hi Tech Support, Our line 1 AOI VT-S730 SN 0597418-H3A will not bring up the exteranal scanner app on firefox whereby we can set up the external scanner. We had just finished calibrating the unit which went fine. Need help getting the external camera app back on line. Any and all help is much appreciated as we are down. Tks. Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com

Conversation

Engineer and customer thread

2 messages

Customer Customer reply | Jan 9, 2026 at 1:45 PM

Hi Technical Support, We got it back up. We are good. My apologies for the inconvenience. Best Regards, Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com ________________________________
Omron internal Private note | Jan 9, 2026 at 2:31 PM

Private

Subject: RE: AOI VT-S730 external scanner down [ AOI Case# 1674041] has been resolved. Description: Hello Gary, Thank you for your recent inquiry. We’re pleased to inform you that your case 1674041 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case26 pts

Previous cases

1 Past case Moderate
#1719888 AOI VT-S730 external Scanner/Camera down
Matched in subject, ticket text, conversation: aoi, vt-s730, external, scanner, down

AOI VT-S730 external Scanner/Camera down Hi Tech Support, Our AOI line 2 VT-S730 has lost comm with its external camera. This is the new externa scanner/camera design. We have swapped the camera and the ethernet cable and tried a different network adapter but...
Raw retrieval score 53
2 Past case Weak
#1732507 AOI line 2 external scanner off line and not scanning
Matched in subject, ticket text, conversation: aoi, external, scanner, down, email

AOI line 2 external scanner off line and not scanning Hi Technical Support, We are having an issue where the external camera on our line 2 camera is not properly scanning the AOI label. Attaching pics. Also, the camera no longer has the 2 green alignment dots...
Raw retrieval score 40
3 Past case Weak
#1683044 AOI Line 2 External Scanner
Matched in subject, ticket text, conversation: aoi, external, scanner, vt-s730, down

AOI Line 2 External Scanner Hi Tech Support, We have our line 2 AOI external scanner just stop scanning. Attached is the pic we now get with the double red boxes. Doesn't appear to recognize the bardcode or frame around it. Also, getting a com error on the VT-...
Raw retrieval score 40

Knowledge base

1 KB guidance Weak
AOI HASL End Overhang / Toe vs Horizontal Extraction
kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md | aoi, has

# AOI HASL End Overhang / Toe vs Horizontal Extraction ## When To Use Use this when AOI reports end-overhang false rejects on SOT/transistor-style parts, especially on HASL boards where solder covers or obscures the lead toe. ## Core Pattern Toe-based extr...
Raw retrieval score 14
2 KB guidance Weak
VT-S730 Bad Board Mark External Skip Request
kb/30_quick_reference/vts730-bad-board-mark-external-skip-request.md | aoi, vt-s730, external, support

# VT-S730 Bad Board Mark External Skip Request Use this when a customer asks whether a VT-S730 can receive bad-board or NG-board information from upstream equipment and skip AOI inspection. ## Clarify The Request 1. What upstream equipment would send the ba...
Raw retrieval score 14
3 KB guidance Weak
AOI Oracle Data Presence vs Downstream SOAP Transfer Isolation
kb/40_api_database/aoi-oracle-data-presence-vs-soap-transfer-isolation.md | aoi, down

# AOI Oracle Data Presence vs Downstream SOAP Transfer Isolation ## When To Use Use this when a customer or integration app says AOI results are not transferring, and it is unclear whether the data is missing from AOI/vDB/Oracle or failing later in a downstr...
Raw retrieval score 12

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (44/100)
Reason: Matched aoi, vt-s730, external, scanner, down, email, support, 1674041, has, resolved; top ticket #1719888 scored 53; top KB match scored 14.

Similar historical tickets:
- #1719888: AOI VT-S730 external Scanner/Camera down (score 53) - https://omronelectronicsllc.freshdesk.com/a/tickets/1719888
- #1732507: AOI line 2 external scanner off line and not scanning (score 40) - https://omronelectronicsllc.freshdesk.com/a/tickets/1732507
- #1683044: AOI Line 2 External Scanner (score 40) - https://omronelectronicsllc.freshdesk.com/a/tickets/1683044

Relevant KB docs:
- AOI HASL End Overhang / Toe vs Horizontal Extraction (kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md, score 14)
- VT-S730 Bad Board Mark External Skip Request (kb/30_quick_reference/vts730-bad-board-mark-external-skip-request.md, score 14)
- AOI Oracle Data Presence vs Downstream SOAP Transfer Isolation (kb/40_api_database/aoi-oracle-data-presence-vs-soap-transfer-isolation.md, score 12)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1674041 AOI VT-S730 external scanner down

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