Ticket #1683044 | Omron Freshdesk Assist

AOI US Closed

AOI Line 2 External Scanner

CustomerNot indexed

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedFeb 1, 2026 at 6:26 PM

Thread2 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Jan 22, 2026 at 11:44 AM
Requester: Not indexed
Company: Not indexed
Last synced: May 19, 2026 at 1:25 AM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, LOCKED

Current case

Customer issue

Hi Tech Support, We have our line 2 AOI external scanner just stop scanning. Attached is the pic we now get with the double red boxes. Doesn't appear to recognize the bardcode or frame around it. Also, getting a com error on the VT-S730 each time it is triggered. Pic of comm error. 1. Have checked the wiring nothing is loose. Checked the switch behind the unit, all ethernets are attached and flashing. 2. Unplugged and replugged the camera. Also used its reset. Any and all help you might be able to provide would be great. We are line down on AOI line 2. Best Regards, Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com

Conversation

Engineer and customer thread

2 messages

Customer Customer reply | Jan 22, 2026 at 11:59 AM

Hi AOI Support, We have found the issue. Bad label format. In the past it would still give a red box around the barcode when it couldn't read. First time we had a comm error due to a bad 1D label. Printed in the wrong type. My apologies for the interruption. Best Regards, Gary Gustine Sr. Manufacturing Engineer Creation Technologies Cell: [phone] 1001 Klein Road | Suite 100, Plano TX | 75074-3707 [email] | www.creationtech.com ________________________________
Omron internal Private note | Jan 22, 2026 at 3:32 PM

Private

Subject: RE: AOI Line 2 External Scanner [ AOI Case# 1683044] has been resolved. Description: Hello Gary, Thank you for your recent inquiry. We’re pleased to inform you that your case 1683044 has been resolved. As always, we're here to support you. If you need assistance in the future, please don’t hesitate to reach out to us via our support email: [email] If you believe further support is needed regarding this case, simply reply to this message with a brief status update, and we’ll be happy to assist you. Jeremiah Soliz Your Omron AOI Technical Support Group

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case26 pts

Previous cases

1 Past case Moderate
#1732192 External Scanner not detecting labels properly/AOI line 3
Matched in subject, ticket text, conversation: aoi, line, external, scanner, label

External Scanner not detecting labels properly/AOI line 3 Hi Tech Support, We are having a reading error with our line 3 AOI external scanner. Attaching the units SN & what we are seeing. Also, on the Omron S730 itself we are seeing a "trigger error" which I h...
Raw retrieval score 52
2 Past case Moderate
#1732507 AOI line 2 external scanner off line and not scanning
Matched in subject, ticket text, conversation: aoi, line, external, scanner, email

AOI line 2 external scanner off line and not scanning Hi Technical Support, We are having an issue where the external camera on our line 2 camera is not properly scanning the AOI label. Attaching pics. Also, the camera no longer has the 2 green alignment dots...
Raw retrieval score 47
3 Past case Weak
#1719888 AOI VT-S730 external Scanner/Camera down
Matched in subject, ticket text, conversation: aoi, external, scanner, line, email

AOI VT-S730 external Scanner/Camera down Hi Tech Support, Our AOI line 2 VT-S730 has lost comm with its external camera. This is the new externa scanner/camera design. We have swapped the camera and the ethernet cable and tried a different network adapter but...
Raw retrieval score 40

Knowledge base

1 KB guidance Weak
Case: Bittrace Archiver Machine Label / Line Mapping Confusion
kb/10_cases/2025-08-21_bittrace-archiver-machine-label-line-mapping.md | aoi, line, label

# Case: Bittrace Archiver Machine Label / Line Mapping Confusion ## Summary - System: Bittrace Archiver / PostgreSQL / AOI line mapping - Symptom: Boards were imported but did not appear under the expected line in the Archiver web page - Root cause pattern:...
Raw retrieval score 15
2 KB guidance Weak
AOI HASL End Overhang / Toe vs Horizontal Extraction
kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md | aoi, has

# AOI HASL End Overhang / Toe vs Horizontal Extraction ## When To Use Use this when AOI reports end-overhang false rejects on SOT/transistor-style parts, especially on HASL boards where solder covers or obscures the lead toe. ## Core Pattern Toe-based extr...
Raw retrieval score 14
3 KB guidance Weak
VT-S730 Bad Board Mark External Skip Request
kb/30_quick_reference/vts730-bad-board-mark-external-skip-request.md | aoi, line, external, support

# VT-S730 Bad Board Mark External Skip Request Use this when a customer asks whether a VT-S730 can receive bad-board or NG-board information from upstream equipment and skip AOI inspection. ## Clarify The Request 1. What upstream equipment would send the ba...
Raw retrieval score 10

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: medium (49/100)
Reason: Matched aoi, line, 2, external, scanner, email, support, label, 1683044, has; top ticket #1732192 scored 52; top KB match scored 15.

Similar historical tickets:
- #1732192: External Scanner not detecting labels properly/AOI line 3 (score 52) - https://omronelectronicsllc.freshdesk.com/a/tickets/1732192
- #1732507: AOI line 2 external scanner off line and not scanning (score 47) - https://omronelectronicsllc.freshdesk.com/a/tickets/1732507
- #1719888: AOI VT-S730 external Scanner/Camera down (score 40) - https://omronelectronicsllc.freshdesk.com/a/tickets/1719888

Relevant KB docs:
- Case: Bittrace Archiver Machine Label / Line Mapping Confusion (kb/10_cases/2025-08-21_bittrace-archiver-machine-label-line-mapping.md, score 15)
- AOI HASL End Overhang / Toe vs Horizontal Extraction (kb/30_quick_reference/aoi-hasl-end-overhang-toe-vs-horizontal-extraction.md, score 14)
- VT-S730 Bad Board Mark External Skip Request (kb/30_quick_reference/vts730-bad-board-mark-external-skip-request.md, score 10)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1683044 AOI Line 2 External Scanner

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