A - AOI CASE ACK EN, A - AOI CASE ACK SP, A - Reply Open, COLAB RUN, A - CN RUN
Current case
Customer issue
Dear OMRON Technical Support Team, I am writing to request urgent technical assistance regarding a recurring error on our AOI inspection machine installed in our new SMT production line, in Katolec Guanajuato, The machine stops during inspection showing the message: "An illumination error has been detected." with error code 0x0280400A. To restore it, we have to power off the machine after the error happens, but the error keeps show again after a few PCBs, causing a lot of downtime on the new line. Could you tell us what kind of error can be caused this, and a possible solution by remote or coming and trying to fix it, our customer is asking for a soon solution, please see the pictures below in this email, for the version, serial number and the message that appears on screen, have a nice day. Equipment Data: * Model: VT-S1080-V2.0-U * Serial Number: 1193126-80A/ * Software Version: VT-S1080V2 4.06.00A r.166305 [cid:a3d3c2b4-0bce-4a9e-99ac-502a195be2cd] [cid:35c5133b-df2b-4d34-a19d-5ab267a666e9] [cid:3e12a581-4d49-4c75-b79a-756455f1c8b7] Service Engineer | MASS TRADING MEXICANA SA DE CV ________________________________ ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México. [cid:a417fd3c-6a4d-4e9c-b2a0-f52cf2da3f65]
Conversation
Engineer and customer thread
14 messages
OA
Omron Application EngineerOmron reply | Aug 10, 2026 at 2:13 PM
Hello Ernesto., Is possible solve this issue connecting and disconnecting the cables in the illumination main board, for this is necessary stop the line may be 15 minutes, you need remove a cover and check the below connector. i can support by video call, please inform me when you can stop the machine. Regards Angel Sosa Application Engineer Direct: +52 [phone]| [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
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CustomerCustomer reply | Aug 10, 2026 at 3:27 PM
A video call sounds good. I’ll check our schedule to see when we can stop the line and let you know to confirm if you're available. Have a great day! ________________________________ J. Ernesto Olvera Service Engineer | MASS TRADING MEXICANA SA DE CV ________________________________ ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México. [cid:ba49389c-2886-4f63-bbac-99e9cf6f6d74] ________________________________
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Claudio EcheverriaPrivate note | Aug 11, 2026 at 12:54 PM
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Tickets with IDs 1833653 is merged into this ticket.
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Claudio EcheverriaPrivate note | Aug 11, 2026 at 12:54 PM
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Merged from ticket 1833653 Subject: Technical Support Request: Frequent Illumination Error Description: Dear OMRON Technical Support Team, I am writing to request urgent technical assistance regarding a recurring error on our AOI inspection machine installed in our new SMT production line, in Katolec Guanajuato, The machine stops during inspection showing the message: "An illumination error has been detected." with error code 0x0280400A. To restore it, we have to power off the machine after the error happens, but the error keeps show again after a few PCBs, causing a lot of downtime on the new line. Could you tell us what kind of error can be caused this, and a possible solution by remote or coming and trying to fix it, our customer is asking for a soon solution, please see the pictures below in this email, for the version, serial number and the message that appears on screen, have a nice day. Equipment Data: Model: VT-S1080-V2.0-U Serial Number: 1193126-80A/ Software Version: VT-S1080V2 4.06.00A r.166305 Service Engineer | MASS TRADING MEXICANA SA DE CV ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México.
Omron internalPrivate note | Aug 11, 2026 at 1:35 PM
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COLAB NOTE UPDATE This case has received a Note from a Collaborator and has been TAG and Possibly Reopened. Please verify if any further action is required.
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CustomerCustomer reply | Aug 11, 2026 at 3:39 PM
Hello Omron team, the problem with the illumination still show up, many times even when we did the advice that you say, can you call me when you are ready to do, please. ________________________________ J. Ernesto Olvera Service Engineer | MASS TRADING MEXICANA SA DE CV ________________________________ ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México. [cid:5f2b2310-3eea-4c7a-a749-f4e9032d69d1] ________________________________
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Omron Application EngineerOmron reply | Aug 11, 2026 at 4:02 PM
Hello Ernesto., I Contact you by whats app for give you the support. please connect and disconnect the both cables and please share me the Temperature in the PCB´s Just before to the AOI Entrance please. Regards Angel Sosa Application Engineer Direct: +52 [phone]| [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
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Omron Application EngineerOmron reply | Aug 12, 2026 at 10:50 AM
Hello Ernesto., Did you have the opportunity to obtain the log files? Please help me to share me. Regards Angel Sosa Application Engineer Direct: +52 [phone]| [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
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CustomerCustomer reply | Aug 12, 2026 at 6:30 PM
https://drive.google.com/file/d/1qecfA6kbuPF5PY_veLQpj6Kx-gPuQPy8/view?usp=sharing Check this link please, this is the Log from AOI, I download just the logs from 06-011 August. ________________________________ J. Ernesto Olvera Service Engineer | MASS TRADING MEXICANA SA DE CV ________________________________ ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México. [cid:e135871f-730d-41eb-8360-ab1245aea899] ________________________________
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Omron Application EngineerOmron reply | Aug 12, 2026 at 6:48 PM
Hello Ernesto., Thank you, i received the log files. Please i have another recomendation, do you know if the line stop after 6pm? or when can stop the line, almost 45 min, we want test if you can take off the camera it can avoid show the error, because we want know if is possible any damage in the main board, but please help me to controller the temperature in the AOI Entrance below to 40°C. Thank you Angel Sosa Application Engineer Direct: +52 [phone]| [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
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CustomerCustomer reply | Aug 12, 2026 at 7:47 PM
Its not possible stop the line at this moment they will run the second shift that's way I'm not available for that request Angel, but if this week is possible try, I will inform to you, thanks for the advice and I will continue monitoring the temperature at the entrance of AOI, Thanks and have a good day. ________________________________ J. Ernesto Olvera Service Engineer | MASS TRADING MEXICANA SA DE CV ________________________________ ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México. [cid:8d1624f7-7f2e-47ef-b689-3f5f30799d76] ________________________________
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Juan LazcanoOmron reply | Aug 18, 2026 at 10:42 AM
Hello Ernesto., Has the fault persisted—has it reappeared after the parts cooled down? How many more times has this issue occurred? Remember, it is crucial not to load hot material into the machine, as the projector lenses can become contaminated, leading to 3D errors—just as is already happening with your other units. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
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CustomerCustomer reply | Aug 18, 2026 at 4:34 PM
Hello Juan, Regarding your questions: yesterday and today, even after removing the camera cover and allowing the PCBs to cool down longer before entering the AOI, the issue appeared an average of three times per day. What I would like to clarify is whether cleaning the dirty lens and cooling the boards would also resolve the issue in our case, given that the error is strictly an Illumination Error and not a 3D Error (we are not getting any 3D errors at all). Additionally, regarding temperature: on our other AOI (model VT-S730-H, Serial No. 2352Y24-H3HA), the boards enter even slightly warmer, yet we do not experience this illumination error. Could you confirm if the root cause and countermeasure are indeed the same, or if this illumination issue should be handled through a different troubleshooting step? Looking forward to your reply. Have a great afternoon. ________________________________ J. Ernesto Olvera Service Engineer | MASS TRADING MEXICANA SA DE CV ________________________________ ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México. [cid:6250bef0-d2e6-4abf-8da2-0ff2a47cfc91] ________________________________
Hello Ernesto., The protection and components are different between the two machines. This excess temperature generates vaporization which, in the S730, is known to cause contamination; this is only a matter of prevention, they are different failures. Regarding the S1080 failure, we will escalate the issue to an inquiry with Japan, but based on the reduction in failures, everything seems to indicate that it is the temperature that is affecting the lighting module. Juan Lazcano Application Engineer Inspection System Direct: +52 [phone] | [email] Omron Mexico Niba Corporate Tower | Av. de las Américas 1462, 8th Floor | Country Club | Guadalajara, Jalisco 44610, Mexico automation.omron.com This is a confidential message. If received in error, delete it and notify the sender.
