Ticket #1833653

Dear OMRON Technical Support Team, I am writing to request urgent technical assistance regarding a recurring error on our AOI inspection machine installed in our new SMT production line, in Katolec Guanajuato, The machine stops during inspection showing the message: "An illumination error has been detected." with error code 0x0280400A. To restore it, we have to power off the machine after the error happens, but the error keeps show again after a few PCBs, causing a lot of downtime on the new line. Could you tell us what kind of error can be caused this, and a possible solution by remote or coming and trying to fix it, our customer is asking for a soon solution, please see the pictures below in this email, for the version, serial number and the message that appears on screen, have a nice day. Equipment Data: * Model: VT-S1080-V2.0-U * Serial Number: 1193126-80A/ * Software Version: VT-S1080V2 4.06.00A r.166305 [cid:a3d3c2b4-0bce-4a9e-99ac-502a195be2cd] [cid:35c5133b-df2b-4d34-a19d-5ab267a666e9] [cid:3e12a581-4d49-4c75-b79a-756455f1c8b7] Service Engineer | MASS TRADING MEXICANA SA DE CV ________________________________ ? Tel: +52 ([phone] ? Email: [email] ? Web: www.mass.co.jp ? Dirección: Blvd. Bernardo Quintana 7001, Torre II, Suite 1002 Querétaro, Qro. CP 76090, México. [cid:a417fd3c-6a4d-4e9c-b2a0-f52cf2da3f65]