Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.
How this score is calculated
Top past case 4 pts
Top KB document 1 pts
Supporting cases 0 pts
Case and KB agree 0 pts
The current ticket subject, description, and all 0 conversation messages are condensed into focused search terms before matching.
cnc drawing feedback
Previous cases
1
Past case
Weak
#1787665 Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819]
Matched in ticket text, conversation: drawing, feedback
...size that we would select. This would also benefit with a very time-consuming part of drawing out "bad marks" on every block fiducial, as the fiducial placement is standardized per pcb size as well. Thank you for this suggestion. In terms of block numbering, t...
Raw retrieval score 8
2
Past case
Weak
#1796953 Re: Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819] [Case: 1787665]
Matched in ticket text, conversation: drawing, feedback
...Hello Olivia, Thanks Olivia, we shared program to Omron Japan, we will wait for their feedback. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] On Tue, 9 Jun at 4:01 PM , Olivia Pisacano wrote: Hi Saqib and Francisco, Sorry for the delay....
Raw retrieval score 7
3
Past case
Weak
#1797785 [Ticket ID #674105]¡Su opinión nos importa!
Matched in ticket text, conversation: feedback
...n el soporte técnico de Omron? Deficiente Aceptable Excelente We look forward to your feedback. Este correo es una respuesta automatica. Tu problema ha sido notificada al departamento de sistemas. Estaran en contacto contigo pronto. Responde este correo para a...
Raw retrieval score 4
Knowledge base
1
KB guidance
Weak
AXI Motor Jog Fault: Encoder Noise vs Encoder Failure
kb/30_quick_reference/axi-motor-jog-encoder-noise-triage.md | feedback
...otion axis faults repeatedly while jogging or when motion errors point toward encoder feedback instability.
## Common Pattern
Repeated faults during jog can be caused by electrical noise, connector/cable issues, or an actual encoder failure. Do not jump stra...
Raw retrieval score 1
2
KB guidance
Weak
Omron API OCR Fields / `OcrString` And `OcrResultValue`
kb/40_api_database/omron-api-ocr-fields-and-ocrresultvalue.md | feedback
...OcrString1`
- `OcrString2`
- `OcrString3`
- `OcrResultValue`
- `OcrResult`
Developer feedback in one case indicated that `OcrString1`, `OcrString2`, and `OcrString3` may remain blank unless the machine/device output is configured to populate those values. The...
Raw retrieval score 1
Internal evidence summary
Internal evidence summary only - review before using.
Retrieval match strength: low (5/100)
Reason: Matched cnc, drawing, feedback; top ticket #1787665 scored 8; top KB match scored 1.
Similar historical tickets:
- #1787665: Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819] (score 8) - https://omronelectronicsllc.freshdesk.com/a/tickets/1787665
- #1796953: Re: Re: [EXTERNAL]Re: Future Software Updates [Case: 1769819] [Case: 1787665] (score 7) - https://omronelectronicsllc.freshdesk.com/a/tickets/1796953
- #1797785: [Ticket ID #674105]¡Su opinión nos importa! (score 4) - https://omronelectronicsllc.freshdesk.com/a/tickets/1797785
Relevant KB docs:
- AXI Motor Jog Fault: Encoder Noise vs Encoder Failure (kb/30_quick_reference/axi-motor-jog-encoder-noise-triage.md, score 1)
- Omron API OCR Fields / `OcrString` And `OcrResultValue` (kb/40_api_database/omron-api-ocr-fields-and-ocrresultvalue.md, score 1)
Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.
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