Ticket #1834698

An error occurred while trying to deliver the mail to the following recipients: [email] Reporting-MTA: dns; amazonses.com Action: failed Remote-MTA: dns; amazonses.com Final-Recipient: rfc822; [email] Diagnostic-Code: Amazon SES did not send the message to this address because it is on the suppression list for your account. For more information about removing addresses from the suppression list, see the Amazon SES Developer Guide at https://docs.aws.amazon.com/ses/latest/dg/sending-email-suppression-list.html Status: 5.1.1 ----- Original message ----- Received: from mail-us1.freshemail.io (mail-us1.freshemail.io [34.198.193.174]) by email-smtp.amazonaws.com with SMTP (SimpleEmailService-d-Y6HJDYW2L) id GGN831eU13RCVRRXwrEq; Tue, 11 Aug 2026 17:55:04 +0000 (UTC) MIME-Version: 1.0 X-Received: from ip-172-16-163-23.ec2.internal (EHLO freshdesk.com) ([172.16.163.23]) by smtpout.freshdesk.com (Freshworks SMTP Server) with ESMTPA ID a50d4546.; Tue, 11 Aug 2026 17:55:04 +0000 (UTC) Date: Tue, 11 Aug 2026 17:55:04 +0000 From: AOI Tech Support - US Reply-To: AOI Tech Support - US To: [email] Cc: [email] [email] [email] [email] [email] [email] [email] [email] Message-ID: < [email] In-Reply-To: < [email] References: < [email] Subject: Re: SEAKR Omron Support [Case: 1833701] Content-Type: multipart/alternative; boundary="--==_mimepart_6a7b61f7eb374_21f33e71b2437373b1"; charset=UTF-8 Content-Transfer-Encoding: 7bit sent-on: 2026-08-11 17:55:03 +0000 X-FUP-PRIORITY: 5 Hello Chris, We can start now, please create zoom meeting and invite me, thanks. On Tue, 11 Aug at 11:00 AM , Chris Pearce wrote: Yeah, we can chat after your lunch. We only allow for zoomgov though, due to the nature of our business. Let me know when you're ready and I can send an invite link From: "AOISupport-US-A" To: "Shila Crespin" Cc: "elbert kim" , "Brian Stenstrom" , "matthew her" , "Sharon Arnoldi" , "Dale Eben" , "james davis" , "Vincent Leon" , "Chris Pearce" Sent: Tuesday, August 11, 2026 9:52:32 AM Subject: [EXTERNAL] Re: SEAKR Omron Support [Case: 1833701] Hello Chris and Shila, I am about to take lunch, but after that we can do a remote session to hash this out? Can you please let me know if you guys have Teams? That would probably be the easiest. Thanks. On Tue, 11 Aug at 10: 32 AM , Shila Crespin ZjQcmQRYFpfptBannerStart CAUTION - EXTERNAL EMAIL: This message originated from outside of your organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. ZjQcmQRYFpfptBannerEnd Hello Chris and Shila, I am about to take lunch, but after that we can do a remote session to hash this out? Can you please let me know if you guys have Teams? That would probably be the easiest. Thanks. On Tue, 11 Aug at 10:32 AM , Shila Crespin wrote: Good Morning, Any updates on the status? From: Chris Pearce Sent: Monday, August 10, 2026 3:52 PM To: AOISupport-US-A Cc: elbert kim ; Shila Crespin ; Brian Stenstrom ; matthew her ; Sharon Arnoldi ; Dale Eben ; james davis ; Vincent Leon Subject: Re: [EXTERNAL] Re: SEAKR Omron Support [Case: 1833701] Just to update everyone: Jeremiah from Omron and Matt Her jumped into my zoom session and we took a look at the AOI server. We captured some logs and I passed them along via our file share site for their support to look into. From: "Chris Pearce" To: "AOISupport-US-A" Cc: "elbert kim" , "Shila Crespin" , "Brian Stenstrom" , "matthew her" , "Sharon Arnoldi" , "Dale Eben" Sent: Monday, August 10, 2026 3:48:17 PM Subject: Re: [EXTERNAL] Re: SEAKR Omron Support [Case: 1833701] Yeah, I only have the "free" version license of zoom, so it dropped That site is blocked, but I was able to create a public link on our share site for those logs; see if this will work https://share.seakr.com/s/EwGLa7JQQSRRjLR PW: SEAKROmron247! From: "AOISupport-US-A" To: "elbert kim" Cc: "Shila Crespin" , "Brian Stenstrom" , "matthew her" , "Sharon Arnoldi" , "Dale Eben" , "Chris Pearce" Sent: Monday, August 10, 2026 3:42:06 PM Subject: [EXTERNAL] Re: SEAKR Omron Support [Case: 1833701] Hello Chris, Call was dropped. Try to get me those files? I'm not sure what is wrong. If you're able too, please upload them to https: //transfer. xmage. ninja/s/jzPNWWDT8q8xsxB Thanks, On Mon, 10 Aug at 4: 35 PM , elbert. kim@ omron. com ZjQcmQRYFpfptBannerStart CAUTION - EXTERNAL EMAIL: This message originated from outside of your organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. ZjQcmQRYFpfptBannerEnd Hello Chris, Call was dropped. Try to get me those files? I'm not sure what is wrong. If you're able too, please upload them to https://transfer.xmage.ninja/s/jzPNWWDT8q8xsxB Thanks, On Mon, 10 Aug at 4:35 PM , elbert. [email] com wrote: Hello Seakr team, Thanks for reaching out. Could you please provide more information on the type of support required? We can certainly set up a call to get you the help you need but we do want to make sure we are prepared and setting up the call with the right people. Thank you, Best Regards Elbert Kim Get Outlook for iOS From: Dale Eben Sent: Monday, 10 August 2026 13:28:49 To: Chris Pearce ; AOISupport-US-A ; Elbert Kim / OEI Cc: Shila Crespin ; Brian Stenstrom ; matthew her ; Sharon Arnoldi Subject: RE: SEAKR Omron Support You don't often get email from [email] Learn why this is important Please note that this is a very time critical request as we are unable to process any hardware due to this issue. Your prompt attention is appreciated. Thank you, Dale Eben Director, Quality Assurance SEAKR Engineering, LLC A Raytheon Company www.seakr.com [email] Direct: ([phone] Mobile: ([phone] From: Chris Pearce Sent: Monday, August 10, 2026 12:18 PM To: [email] [email] Cc: Dale Eben ; Shila Crespin ; Brian Stenstrom ; matthew her ; Sharon Arnoldi Subject: SEAKR Omron Support Hello Omron support I'm Chris, from SEAKR's IT department. I was informed by some of our users that the Omron appliance isn't writing new reports. I've cc'd some of the users that may be able to elaborate if needed. Can we coordinate a time to have Omron support take a look at our Omron appliance to see if there's anything wrong with it. == This e-mail may contain SEAKR Engineering (SEAKR) Confidential and Proprietary Information. If this message is not intended for you, you are strictly prohibited from using this message, its contents or attachments in any way. If you have received this message in error, please delete the message from your mailbox. This e-mail may contain export-controlled material and should be handled accordingly. WARNING! This is an email from an external party. Do not click on any link or open any attachment if you cannot ascertain that it is safe. 1833701:2549832 == This e-mail may contain SEAKR Engineering (SEAKR) Confidential and Proprietary Information. If this message is not intended for you, you are strictly prohibited from using this message, its contents or attachments in any way. If you have received this message in error, please delete the message from your mailbox. This e-mail may contain export-controlled material and should be handled accordingly. == This e-mail may contain SEAKR Engineering (SEAKR) Confidential and Proprietary Information. If this message is not intended for you, you are strictly prohibited from using this message, its contents or attachments in any way. If you have received this message in error, please delete the message from your mailbox. This e-mail may contain export-controlled material and should be handled accordingly.