Ticket #1843377 | Omron Freshdesk Assist

AOI US Waiting for Customer

[Support Request] Error on Omron AOI Equipment - Assistance Required

CustomerJustin Kim

CompanyNot indexed

Priority2

TypeN/A

UpdatedAug 21, 2026 at 5:47 PM

Thread1 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Waiting for Customer (6)
Created: Aug 21, 2026 at 5:25 PM
Requester: Justin Kim <justin.kim@creationtech.com>
Company: Not indexed
Last synced: Aug 21, 2026 at 6:02 PM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN

Current case

Customer issue

Hi Support team, We are experiencing an error on the Omron AOI equipment, as shown in the attached image. The PCB has stopped and an alarm is triggering. For your reference, we have captured the TeamViewer session below. Could you please help me resolve this issue? My personal number is [phone]. Best Regards, Justin Kim Equipment Maintenance - Technician Creation Technologies Office: [phone] x 3408 8999 Fraserton Court | Burnaby, BC V5J 5H8 | Canada [email] | www.creationtech.com

Conversation

Engineer and customer thread

1 messages

Francisco Villalpando Omron reply | Aug 21, 2026 at 5:47 PM

Hello Justin, Error code 0x02835002 indicates that, during PCB loading, the deceleration sensor detects the PCB before the loading sensor. Please clean the fiber sensors on the conveyor and check the conveyor belts for any fraying or damage that could interfere with PCB movement or sensor detection. Francisco Villalpando Engineering Supervisor Direct: +[phone] [email] (Non-ITAR)

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case19 pts

Previous cases

1 Past case Weak
#1833475 [Support Request] Error on Omron AOI Equipment - Assistance Required
Matched in subject, ticket text, conversation: support, request, error, aoi, equipment

[Support Request] Error on Omron AOI Equipment - Assistance Required Hi Support team, We are experiencing an error on the Omron AOI equipment, as shown in the attached image. We have tried restarting both the software and the machine's power, but the issue sti...
Raw retrieval score 38
2 Past case Weak
#1833653 Technical Support Request: Frequent Illumination Error
Matched in subject, ticket text: support, request, error, aoi, equipment

Technical Support Request: Frequent Illumination Error Dear OMRON Technical Support Team, I am writing to request urgent technical assistance regarding a recurring error on our AOI inspection machine installed in our new SMT production line, in Katolec Guanaju...
Raw retrieval score 33
3 Past case Weak
#1824990 Re: AOI Data Gathering Effort - AAON Controls Parkville [Case: 1816321]
Matched in subject, ticket text, conversation: aoi, support, request, error, equipment

Re: AOI Data Gathering Effort - AAON Controls Parkville [Case: 1816321] Perfect, well one other thing that I will let you guys know is that we actually are trying to pump this back into Ignition . I saw that there were some connections for Omron systems like t...
Raw retrieval score 32

Knowledge base

1 KB guidance Moderate
SOP: AOI Conveyor Belt Fiber / Sensor False Detect
kb/20_sops/aoi-conveyor-belt-fiber-sensor-false-detect.md | error, aoi, sensor, conveyor

# SOP: AOI Conveyor Belt Fiber / Sensor False Detect ## Purpose Use this when AOI conveyor or board-detection errors are caused by frayed belt fibers, loose debris, or contamination in the optical/fiber sensor path. ## Symptoms - conveyor connection or tra...
Raw retrieval score 22
2 KB guidance Moderate
SOP: AOI Fiber Sensor Two-Point Tuning For Board-Stuck Conditions
kb/20_sops/aoi-fiber-sensor-two-point-tuning-board-stuck.md | aoi, sensor, conveyor, code

# SOP: AOI Fiber Sensor Two-Point Tuning For Board-Stuck Conditions ## Purpose Use this when AOI board transfer is interrupted by a board-stuck condition and the sensor state does not reliably match the physical board position. ## Safety Follow local machi...
Raw retrieval score 16
3 KB guidance Weak
AOI/SPI MES Example Output File Request
kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md | request, aoi, code

# AOI/SPI MES Example Output File Request Use this when a customer or MES vendor asks for example AOI/SPI output files for integration planning. ## Clarify First 1. Which machine family is involved: AOI, SPI, AXI, or a mixed line? 2. Which integration metho...
Raw retrieval score 15

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (39/100)
Reason: Matched support, request, error, aoi, equipment, pcb, sensor, loading, conveyor, code, 0x02835002; top ticket #1833475 scored 38; top KB match scored 22.

Similar historical tickets:
- #1833475: [Support Request] Error on Omron AOI Equipment - Assistance Required (score 38) - https://omronelectronicsllc.freshdesk.com/a/tickets/1833475
- #1833653: Technical Support Request: Frequent Illumination Error (score 33) - https://omronelectronicsllc.freshdesk.com/a/tickets/1833653
- #1824990: Re: AOI Data Gathering Effort - AAON Controls Parkville [Case: 1816321] (score 32) - https://omronelectronicsllc.freshdesk.com/a/tickets/1824990

Relevant KB docs:
- SOP: AOI Conveyor Belt Fiber / Sensor False Detect (kb/20_sops/aoi-conveyor-belt-fiber-sensor-false-detect.md, score 22)
- SOP: AOI Fiber Sensor Two-Point Tuning For Board-Stuck Conditions (kb/20_sops/aoi-fiber-sensor-two-point-tuning-board-stuck.md, score 16)
- AOI/SPI MES Example Output File Request (kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md, score 15)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1843377 [Support Request] Error on Omron AOI Equipment - Assistance Required

Customer Justin Kim

Company Not indexed

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