Ticket #1833475 | Omron Freshdesk Assist

AOI US Closed

[Support Request] Error on Omron AOI Equipment - Assistance Required

CustomerJustin Kim

CompanyNot indexed

Priority2

TypeAOI - No Action Required

UpdatedAug 21, 2026 at 10:02 AM

Thread5 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Closed (5)
Created: Aug 10, 2026 at 11:46 AM
Requester: Justin Kim <justin.kim@creationtech.com>
Company: Not indexed
Last synced: Aug 21, 2026 at 10:15 AM
Resolved: Aug 10, 2026 at 8:48 PM
Closed: Aug 19, 2026 at 12:22 AM
Tags: A - AOI CASE ACK EN, A - Reply Open, A - 1 Hour Delay rslv, AOI - New CSAT Sent, LOCKED, AOI - New CSAT Received

Current case

Customer issue

Hi Support team, We are experiencing an error on the Omron AOI equipment, as shown in the attached image. We have tried restarting both the software and the machine's power, but the issue still persists. For your reference, we have captured the TeamViewer session below. Could you please help me resolve this issue? My personal number is [phone]. Best Regards, Justin Kim Equipment Maintenance - Technician Creation Technologies Office: [phone] x 3408 8999 Fraserton Court | Burnaby, BC V5J 5H8 | Canada [email] | www.creationtech.com

Conversation

Engineer and customer thread

5 messages

Jeremiah Soliz Omron reply | Aug 10, 2026 at 12:18 PM

Hello Justin, The problem has been resolved, can you please login and test?
Jeremiah Soliz Private note | Aug 10, 2026 at 12:20 PM

Private

Resolved S730 ImageSensorControlFailedInitialize error (0x02903006). Compared the current Configuration folder against Configuration_old and found several camera/grabber configuration files missing from the active Configuration\Hardware directory. HardwareConfiguration.xml was still referencing these files. Copied the following files from Configuration_old\Hardware into Configuration\Hardware: S720_F760K_8bit_Trigger.dcf STC-GEC152A.dcf STC-CMB401PCL.ini After restoring these files, the machine was able to initialize normally and the image sensor/grabber error was resolved.
Customer Customer reply | Aug 10, 2026 at 12:30 PM

Thank you. I have logged in, and we will conduct the test once the operator arrives. I will contact you if any issues occur during the test. Best Regards, Justin Kim Equipment Maintenance - Technician Creation Technologies Office: [phone] x 3408 8999 Fraserton Court | Burnaby, BC V5J 5H8 | Canada [email] | www.creationtech.com ________________________________

freshdesk-inline-150173491708.png
Omron Application Engineer Omron reply | Aug 10, 2026 at 10:23 PM

No sanitized conversation text indexed.
Customer Customer reply | Aug 21, 2026 at 10:02 AM

Private

No sanitized conversation text indexed.

Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case19 pts

Previous cases

1 Past case Weak
#1781117 RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup
Matched in subject, ticket text, conversation: aoi, support, request, error, equipment

RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup FYI, could you please help us schedule a site visit to fix the issue? Nishant Patel Senior Systems Administrator Creation Technologies Office: [phone] x 2327 | Direct: [phone...
Raw retrieval score 38
2 Past case Weak
#1740699 Support Request: OMRON AOI Software Error – "Object reference not set to an instance of an object"
Matched in subject, ticket text, conversation: support, request, error, aoi, files

Support Request: OMRON AOI Software Error – "Object reference not set to an instance of an object" Dear OMRON AOI Support, I am contacting you regarding an issue on our OMRON AOI machine. When we open the AOI software, a Windows error message appears and the s...
Raw retrieval score 34
3 Past case Weak
#1823693 Re: Line Down- Failing AOI csv Files Not Being Generated [Case: 1783774]
Matched in subject, ticket text, conversation: aoi, files, support, request, error

Re: Line Down- Failing AOI csv Files Not Being Generated [Case: 1783774] Good Morning, Is there an update on the status of the July release of version 4.06B? Thanks, Olivia Pisacano Process Quality Engineer SynQor, Inc. [email] ________________________________...
Raw retrieval score 33

Knowledge base

1 KB guidance Weak
AOI/SPI MES Example Output File Request
kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md | request, aoi, files

# AOI/SPI MES Example Output File Request Use this when a customer or MES vendor asks for example AOI/SPI output files for integration planning. ## Clarify First 1. Which machine family is involved: AOI, SPI, AXI, or a mixed line? 2. Which integration metho...
Raw retrieval score 15
2 KB guidance Weak
Quick Reference: AOI Projector Communication Error Triage
kb/30_quick_reference/aoi-projector-communication-error-triage.md | error, aoi, test

# Quick Reference: AOI Projector Communication Error Triage ## When To Use Use this when VT-S530 / VT-S730 reports projector or illumination communication errors such as: - `0x0283A001` - `0x0283A00F` - `FailedToCommunicateWithProjectorUnit` - `ImageSensorC...
Raw retrieval score 15
3 KB guidance Weak
Customer Template - Tomcat HTTPS Test Request
kb/90_templates/customer-tomcat-https-test-response-template.md | request, test

# Customer Template - Tomcat HTTPS Test Request Subject: Tomcat HTTPS Test Configuration Hi [Name], For a test, HTTPS is configured mainly in Tomcat's `server.xml` file by enabling an HTTPS connector and pointing it to a Java keystore/certificate. We recom...
Raw retrieval score 12

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (34/100)
Reason: Matched support, request, error, aoi, equipment, files, test, was, resolved, grabber; top ticket #1781117 scored 38; top KB match scored 15.

Similar historical tickets:
- #1781117: RE: Omron AOI is down due to failed to initialize (SMT L6) [Case: 1766244] - Followup (score 38) - https://omronelectronicsllc.freshdesk.com/a/tickets/1781117
- #1740699: Support Request: OMRON AOI Software Error – "Object reference not set to an instance of an object" (score 34) - https://omronelectronicsllc.freshdesk.com/a/tickets/1740699
- #1823693: Re: Line Down- Failing AOI csv Files Not Being Generated [Case: 1783774] (score 33) - https://omronelectronicsllc.freshdesk.com/a/tickets/1823693

Relevant KB docs:
- AOI/SPI MES Example Output File Request (kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md, score 15)
- Quick Reference: AOI Projector Communication Error Triage (kb/30_quick_reference/aoi-projector-communication-error-triage.md, score 15)
- Customer Template - Tomcat HTTPS Test Request (kb/90_templates/customer-tomcat-https-test-response-template.md, score 12)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1833475 [Support Request] Error on Omron AOI Equipment - Assistance Required

Customer Justin Kim

Company Not indexed

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