Ticket #1833968

An error occurred while trying to deliver the mail to the following recipients: [email] Reporting-MTA: dns; amazonses.com Action: failed Remote-MTA: dns; amazonses.com Final-Recipient: rfc822; [email] Diagnostic-Code: Amazon SES did not send the message to this address because it is on the suppression list for your account. For more information about removing addresses from the suppression list, see the Amazon SES Developer Guide at https://docs.aws.amazon.com/ses/latest/dg/sending-email-suppression-list.html Status: 5.1.1 ----- Original message ----- Received: from mail-us1.freshemail.io (mail-us1.freshemail.io [34.198.193.174]) by email-smtp.amazonaws.com with SMTP (SimpleEmailService-d-G9TORB92L) id asMDSJJkQ8LXZcuehSj4; Mon, 10 Aug 2026 20:38:06 +0000 (UTC) MIME-Version: 1.0 X-Received: from ip-172-16-154-229.ec2.internal (EHLO freshdesk.com) ([172.16.154.229]) by smtpout.freshdesk.com (Freshworks SMTP Server) with ESMTPA ID 3fceb312.; Mon, 10 Aug 2026 20:38:06 +0000 (UTC) Date: Mon, 10 Aug 2026 20:38:05 +0000 From: AOI Tech Support - US Reply-To: AOI Tech Support - US To: [email] Cc: [email] [email] [email] [email] [email] [email] [email] Message-ID: < [email] In-Reply-To: < [email] References: < [email] Subject: Re: SEAKR Omron Support [Case: 1833701] Content-Type: multipart/alternative; boundary="--==_mimepart_6a7a36ade32c3_1c0689d42810c5"; charset=UTF-8 Content-Transfer-Encoding: 7bit sent-on: 2026-08-10 20:38:05 +0000 X-FUP-PRIORITY: 5 Hello Chris, Do you have teamviewer for this machine? When you say it's not making reports, what kind of reports? CSV files? On Mon, 10 Aug at 2:45 PM , Chris Pearce wrote: I received a message from AOI tech support, but it wasn't cc'd to everyone. Dale Eben wishes to note that this is a very time critical request as we are unable to process any hardware due to this issue. I couldn't find a way to escalate the case other than by email. From: "AOI Tech Support - US" To: "Chris Pearce" Sent: Monday, August 10, 2026 12:18:37 PM Subject: [EXTERNAL] Omron AOI Technical Support case 1833701 Has been received. Hello Chris, Thank you for contacting the Omron Inspection Systems Support Team (USA/CAN). We’ve received your inquiry and assigned it a case number 1833701 for tracking. One of our team members will be reaching out to you shortly regarding ZjQcmQRYFpfptBannerStart CAUTION - EXTERNAL EMAIL: This message originated from outside of your organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. ZjQcmQRYFpfptBannerEnd Hello Chris, Thank you for contacting the Omron Inspection Systems Support Team (USA/CAN). We’ve received your inquiry and assigned it a case number 1833701 for tracking. One of our team members will be reaching out to you shortly regarding your Omron SPI, AOI, or AXI system. Regards, AOI Technical Support Omron Automation Americas [email] == This e-mail may contain SEAKR Engineering (SEAKR) Confidential and Proprietary Information. If this message is not intended for you, you are strictly prohibited from using this message, its contents or attachments in any way. If you have received this message in error, please delete the message from your mailbox. This e-mail may contain export-controlled material and should be handled accordingly.