Ticket #1840840 | Omron Freshdesk Assist

AOI US Open

SPI software additional install

CustomerStephane Dabandons

CompanyNot indexed

Priority2

TypeN/A

UpdatedAug 20, 2026 at 2:39 PM

Thread4 messages

Ticket metadata

Group: AOI US (150000419797)
Status: Open (2)
Created: Aug 19, 2026 at 10:32 AM
Requester: Stephane Dabandons <stephaned@surya.us>
Company: Not indexed
Last synced: Aug 20, 2026 at 2:50 PM
Resolved: N/A
Closed: N/A
Tags: A - AOI CASE ACK EN, A - Reply Open

Current case

Customer issue

Hello Omron, What would it take to have E-pm and VPDS installed on a different computer so I can have another Engineer doing the programs? Please let us know if additional license is needed and provide a quote. Thanks. Regards, Stephane Stephane Dabandons SMT Process Engineer [Logo] Email: [email] Address: 600 Windy Point Dr., Glendale Heights, IL-60139 www.surya.us

Conversation

Engineer and customer thread

4 messages

Tony Lee Omron reply | Aug 19, 2026 at 11:07 AM

Hello Stephane, Additional licensing is required for ePM and VPDS. Eric can provide a quote for ePM, VPDS license and software, these are physical license dongles that must be provided. Software can be installed remotely if necessary. Thanks,
Customer Customer reply | Aug 19, 2026 at 11:17 AM

Hi Stephane, I want to point out that ePM is not mandatory for SPI program creation. The VPDS can create programs offline on its own with just a stencil Gerber file and a mount data file. I'm curious if there's a specific reason you want ePM? Best Regards, Eric McElmurry [This is Eric McElmurry's card. Their email is [email] Their phone number is +[phone].] ________________________________

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Customer Customer reply | Aug 19, 2026 at 3:30 PM

Hi Eric, Correct, we also know how to do it without ePM. I just prefer it as I find it more optimal to use. Can we get a quote for an additional dongle? Regards, Stephane Stephane Dabandons SMT Process Engineer [Logo] Email: [email] Address: 600 Windy Point Dr., Glendale Heights, IL-60139 www.surya.us

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Customer Customer reply | Aug 19, 2026 at 5:07 PM

Hi Stephane, No problem! I just wanted to check and make sure. Didn't want you to think it was something mandatory and spend money unnecessarily. Attached is the requested quote. Normally there would be a little bit of remote support service as well to help install the licenses, but I am able to waive that service fee for you guys. Just please reach out once you receive your items, and we can then schedule a time for us to help setup the new tools. Thanks! Best Regards, Eric McElmurry [This is Eric McElmurry's card. Their email is [email] Their phone number is +[phone].] ________________________________

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Read-only retrieval

Retrieved evidence

6 matches

Match strength measures text overlap with past cases and KB documents. It is not the probability that a diagnosis is correct.

How this score is calculated

Top past case18 pts

Previous cases

1 Past case Weak
#1836505 SPI Software install
Matched in subject, ticket text, conversation: spi, software, install, engineer, email

SPI Software install Our SPI station is dead. We have a spare PC from another SPI installation, but there is no software loaded. Can Omron load the SPI programming software and configure this machine? David Mathison Senior Process Engineer (MN) [cid:keylogo_20...
Raw retrieval score 37
2 Past case Weak
#1743283 Offline SPI Computer issue from locked ticket:1728817
Matched in subject, ticket text, conversation: spi, software, additional, install, engineer

Offline SPI Computer issue from locked ticket:1728817 Please check ticket [#{ticket.id}}] for the full message before responding. Last Public comment: Jose Luis Andres : Hi morning, I would like to bring to your attention that our SPI is currently unable to es...
Raw retrieval score 36
3 Past case Weak
#1710810 E-Pm not launching from VPDS
Matched in subject, ticket text, conversation: vpds, software, install, engineer, stephane

E-Pm not launching from VPDS Hello, ePM not launching because of Sentinel. Last time Tony was able to help us troubleshoot. Can someone assist remotely? Below is the history of what happened last time. Regards, Stephane Stephane Dabandons SMT Process Engineer...
Raw retrieval score 36

Knowledge base

1 KB guidance Weak
SOP: SPI VP9000 Data Station Install Prerequisite Sequence
kb/20_sops/spi-vp9000-datastation-install-prerequisite-sequence.md | spi, install

# SOP: SPI VP9000 Data Station Install Prerequisite Sequence ## Purpose Use this when VP9000 Data Station install/runtime issues appear after a partial install, missing prerequisite, driver/key recognition failure, or path/share mapping problem. ## Core Pat...
Raw retrieval score 14
2 KB guidance Weak
AOI/SPI MES Example Output File Request
kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md | spi, software

# AOI/SPI MES Example Output File Request Use this when a customer or MES vendor asks for example AOI/SPI output files for integration planning. ## Clarify First 1. Which machine family is involved: AOI, SPI, AXI, or a mixed line? 2. Which integration metho...
Raw retrieval score 8
3 KB guidance Weak
Quick Reference: BitTrace Archive Install Configuration Checklist
kb/30_quick_reference/bittrace-archive-install-configuration-checklist.md | additional, install

# Quick Reference: BitTrace Archive Install Configuration Checklist ## When To Use Use this when BitTrace Archive repeatedly prompts, opens/closes, or fails during installation/configuration. ## Common Root Causes - Database type mismatch: UI/log says SQL...
Raw retrieval score 8

Internal evidence summary

Internal evidence summary only - review before using.

Retrieval match strength: low (32/100)
Reason: Matched spi, software, additional, install, engineer, stephane, epm, email, mcelmurry, phone, vpds, quote; top ticket #1836505 scored 37; top KB match scored 14.

Similar historical tickets:
- #1836505: SPI Software install (score 37) - https://omronelectronicsllc.freshdesk.com/a/tickets/1836505
- #1743283: Offline SPI Computer issue from locked ticket:1728817 (score 36) - https://omronelectronicsllc.freshdesk.com/a/tickets/1743283
- #1710810: E-Pm not launching from VPDS (score 36) - https://omronelectronicsllc.freshdesk.com/a/tickets/1710810

Relevant KB docs:
- SOP: SPI VP9000 Data Station Install Prerequisite Sequence (kb/20_sops/spi-vp9000-datastation-install-prerequisite-sequence.md, score 14)
- AOI/SPI MES Example Output File Request (kb/30_quick_reference/aoi-spi-mes-example-output-file-request.md, score 8)
- Quick Reference: BitTrace Archive Install Configuration Checklist (kb/30_quick_reference/bittrace-archive-install-configuration-checklist.md, score 8)

Suggested next checks:
- Confirm the exact machine model, software version, and current alarm or symptom.
- Compare the customer symptom against the matched ticket notes and screenshots.
- Use the matched KB doc as the checklist before recommending parts or escalation.
- If the match is weak, keep this as research only and continue manual triage.

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Ticket #1840840 SPI software additional install

Customer Stephane Dabandons

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